Precious Paws & Claws Pet Salon

Yes you are speaking for other staff to cover up for the story. If I EVER FELT that it was a burden what make you think I would be even adopting her, not even mentioning about taking her to groom. Yes my husband don’t no what her gender, what’s wrong with it? Because it not even HIM did the adoption. It was me the one who did ok? Then how come you guys don’t look back at your several? Threaten us when my husband reject to give our dog and? Not even to mention when I actually called the place myself asking specifically for the person who brought up the problem you guys hung up on me? Well it completely a big problem and seem to have a really phishy staff members if you dare to threaten us why don’t you dare to speak with me directly when I’m the one doing the adoption and it not my husband. He joked on it because he always made jokes that DOESN’T MEAN YOU GUYS HAVE THE RIGHT TO DO WHAT YOU GUYS DID. You guys were clearly even offer us money to take in my pet but it we the one reject your so call «offer a better home». What makes you think she was being abused? If you would have know more about this kind of breed you would knew they have hair problem. What makes you think she was being used when we tried to get her groom when we took her in? You guys are ridiculous and you ACCUSED us just because we didn’t give our dog away.? Remember I adopted her at the first time. If you accused that she is a burden there wouldn’t even been an adoption happened. I wouldn’t even have to be accused by you guys so called your staffs. And when you so called we wrapped her in plastic bag. I want to make it clear now we have the bag to cover up just her leg so she wouldn’t make the mess outside NOT LIKE WHAT U SAID WE PUT HER IN A PLASTIC BAG OK. I even ask my sister to go so she can hold her so she wouldn’t be scare riding in the car. Common we just barely got her where is the chance for us to get her a cage before we need to take care of her ?? Common. Common sense here please. Oh about the joke why don’t you ask THAT ONE CUSTOMER so u would know THEY WERE JOKING ALL TOGETHER. Not that he purposely asking people ok.

Came here on a rainy day for a last minute wash for my little poodle mix. They were able to squeeze me in for $ 25 bucks and it was probably less than an hour. He was happy after and even came home with a bandana.

I have been bringing my dog for a couple years and I have yet to have an issue. My baby always comes home fresh, manicured, and with a cute little bandana! They are always super sweet, even though I know my dog is a bit of a brat.
The best part is that the prices are amazing! :D

Ladies here do a way better job then pet smart. Love bringing my 2 dogs here, price is good, Everyone is always in a good mood, and you do not need reservation. Just walk in and everyone is happy to help you out.

Great little place in City of Industry. Did a great job on my Bently boy. I called on Saturday morning to see if they had any availability and they offered Sunday morning… I knew it was last minute so I said okay. They open at 9am and so I got there a bit before then. When I parked, a few others came right behind me… they took in Bently and we’re done by noon! He came out looking fresh and clean will be taking him back! They even put a little red scarf on him

Beware, Hit or Miss.
Unprofessional:
As I was talking to the staff to drop off my dog, she told me to wait while she answered a phone call. After several minutes, I told her if she didn’t have time to take care of my dog today to just let me know since I had to get back to work. I’ve never had someone interrupt me in the middle of a conversation and have me hold for so long. She finally told the owner on the phone to hold. I would think of all people, the owner would understand to hold on the line till a customer at the store was finished. The girl was obviously a bit overworked and stressed, giving me many excuses on how they were super packed, busy, only had two groomers, etc. I have an excellent memory
Poor time management:
I was told that on a busy day it may take 3 hours and no appointments were necessary. I called 2.5 hours later and they were just getting started. All in all it took over 4.25 hours and I waited at the store for close to an hour.
Bait and switch:
She told me my dog would need extra brushing that was $ 5 – 10 more if I wanted a long haircut. I told her fine and asked How much would it be for the cut I wanted. I was told a price and that if they had difficulty or anything was wrong they would call me. When I was about to pay it was more than what I was told. I spoke to the owner. She chose to believe the young girls story that she told me it would be an additional $ 5 – 15 on top of the price I was told. The facts changed often. I have an amazing memory. I wanted to know how much I would be paying for what I want. I should have been told a range of pricing then. The girl was at her wits end earlier. I should have followed my instinct to leave. But I had brought my dog already and didn’t want to leave her in the car when I went to work.
Inequality:
A previous customer that had extra service done was charged less since she always paid one price and the computer was down. She got her extra service for free. Guess they don’t care about new customers
One staff I talked to initially was very sweet and answered all my questions. She made me comfortable enough to take my dog here to get groomed for the first time. I had done my due diligence to
Research beforehand but I guess not enough

I used to take my dog to petco until recently found this place. I have a Yorkie terrier that I took to get groomed and I love it.

I always bring my maltipoo here, Benny always comes in looking like a rug but after his groom he looks like a teddy bear. The groomers here offer great advice, excellent service and your money guaranteed! Call ahead for an appointment, pretty busy on the weekends, so weekdays are your best shot for a great cut!

I give this place 5 stars because of the kind heart and love of animals this place has. I rescued a little dog from the streets of Los Angeles and needed to get him cleaned up so he can be adoptable. He was severely matted, flea infested and Precious Paws & Claws took him in a gave him a makeover! They gave us a huge discount considering he was a rescue. Thank You Precious Paws and Claws for helping the less fortunate animals out there.

Like another reviewer on here, I also asked them not to shave my dog but he was shaved anyway and he got clipper burn on his tummy and around his privates. The worst part is that my dog came back shaking and he was not himself for days, I do not know if it was because of rough handling or what they did but I will not be taking him there again. I was freaking out the days after my visit because my dog was moping around and shaking but thankfully he has gone back to normal. My dog came back perfectly fine when I took him to the other groomer and had absolutely no clipper burn. The only reason I came here was because my preferred groomer was booked at the time and now I know that I should just wait for her next time because I am not coming back here again.
The girl in front/​girl who answers phones needs to learn some better customer service and professionalism. When I called the day before to make an appointment the girl gave me absolutely no information on price or anything for that matter even after I told her all the information they needed. I know its an additional fee if your dog is difficult but at least tell me the base price so I can have an idea of what I’ll be paying. The other annoying thing that happened is that when I got there a guy brought in 4 dogs at the same time that I had my appointment (the latest possible appointment time) overbook much? When I told the girl up front that I had an appointment at 3 and asked if they would be able to even get to my dog with that many dogs ahead she said flatly «oh they told you to come at 3??“and proceeded to go out back to check if they could even take my dog despite the fact that I made an appointment in advance; that was very unprofessional to me. Learn to make proper appointments and not overbook because otherwise you leave poor dogs waiting unnecessarily long in holding cages and you waste customers’ time.
The reason they get 2 stars instead of 1 is because the male groomer was very friendly and the actual haircut was not bad aside from the clipper burn issue.

Visiting Precious Paws and Claws Pet Salon has always been an exceptional experience. From the moment I enter I am greeted by the most caring young ladies. I been coming here since Jan 2014. I was previously going to another groomer in Walnut, but they weren’t able to fit me in on New Years Eve and I called and they automatically said yes come right in. Just to remember the vaccination record. I’ve never experienced any misunderstandings with the girls or the owners. The owners literally go out of their way, as far as to remembering the name of my doggie.
Also I learned that maintenance on my precious Baby requires a lot of effort and dedication. For that reason I completely understand when they let me know that a short haircut is necessary. Overall if I were able to give them ten stars I would definitely do so.
Continue the exceptional professionalism that you have till this day.

Great Service and professionalism! !!
My experience with the groomers was
Awesome. My baby is very special and
Usually I need to stay and calm her down.
But not at Precious paws n claws, the groomer
Has a great way with dogs.

I found this place due to the high ratings on Unilocal but I was so disappointed.
My poodle had some mat parts in her hair but nothing crazy. In the past I took her to other locations where they were able to work without having to completely shave her. I brought her here and told them that I’d like to keep as much hair as possible.
Several hours later I come to pick her up and I couldn’t even recognize her. They had shaved her down. Also, she came out BLEEDING and they had accidentally cut her nipple. They blamed it on the fact that they had to shave her down… If you’re going to shave her at least treat her with care!

My dog Coco has been coming here for her baths, cuts, & nail trim (: I LOVE THE OUTCOME by bringing her here! Nice place lots of cute clothes for dogs males & females for all sizes. Will continue bringing her here! Always coming out with her cute bows adorable Highly recommend this place (:

Clean, friendly environment, cute dog clothes of all sizes there, I liked it… this was my dogs first grooming experience and I think he was a difficult customer„ but either way he came out looking great and is very clean and soft, his haircut is adorable too!

1^st time here. Brought my english bulldog and shi tzu here the place was clean and the people were friendly. I would definitely bring my babies back.

Brought my Shihtzu for a summer cut, I’m very pleased with her outcome, very friendly service and had cute outfits that were pretty affordable

Omg!!! Very neat place in downtown La Puente friendly staff and nice clean place friendly groomer and nice customer service not demanding highly recommended!!!

I absolutely love coming to this place! Bella my Bully is always excited to come in here, that makes me happy cause I know they are doing a wonderful job. Ladies keep up the good work and helping me keep Bella beautiful!!!

I took my two yorkies to Precious Paws & Claws Pet Salon two days ago for a much needed grooming. It was my first time coming here.
The place is nice, clean, and spacious located right in the heart of downtown La Puente off Main St. It easy to find and plenty of parking. They seem to have a lot of customers. They have a nice little shop and lots of space in grooming area.
They asked what time I needed my yorkies to be done by or if didn’t matter. They asked and followed what I wanted and when there was an issue with one of my yorkies hair (some tangles on legs so needed to cut hair shorter than planned) they called me right away.
They were done with both my Yorkies three hours later. When I picked them up, they looked adorable! More importantly, my yorkies seemed like their normal rambunctious selves and happy.
I definitely feel comfortable bringing my furballs here in the future!