Adriana’s Insurance

Adriana’s Insurance does not truly value their customers. Instead of negotiating renewals of policies with integrity and double checking facts that should be communicated between insurance companies and policy holders, they see occasions of confusion between insurance companies and policy holders as opportunities to make a profit, $ 50 to be exact. Although one can cancel their policy with their insurance company, Adriana’s will not offer a refund for lack of quality brokering. I will never renew my policy through Adriana’s nor will I recommend them to any family member or friend. In trying to communicate my disappointment with their unethical practices, over the phone, I was cut off by both a staff member and supposed manager. The staff member also hung up on me when I asked not be cut off as a customer courtesy. I suggest using a different broker; one that truly understand and values where their customers are coming from.

DEFINITELY NEVER AGAIN! Had them for 6 months and that was more than enough. Every single month we had issues with them– either charging THE INCORRECT AMOUNT or charging the account on a different day than they said they would. We went back and forth over the phone with the company and going in person to the office and we got different answers every time.
My account was over drafted on several occasions because of them. We told them to take off the autopayment and they STILL charged our account! Crazy. We had to dispute the transaction with Wells Fargo and they gave us our money back. These people are crooks and the staff in the office acts like they have no clue. We showed them bank statements showing them taking out money on the wrong day. we showed them the file THEY printed out for us showing when the money is to be taken out. the same day every month. We went through this every month for 6 months. What a nightmare. I’m just glad its over. Dont go here. We’re gonna report you guys to the Better Business Bureau. Im pretty sure what you’re doing here is illegal. & Don’t try to remove this comment either.
And how dare they send a rude harassing letter saying we owe $ 648 or whatever for the renewal of insurance for the next six months. Psshhh! What a joke