Abel Valenzuela Furniture

Worked with the Abel Valenzulea to install carpet, laminate flooring, and window shutters. Quote was below competition in the area. Best part was that it was done in a timely manner and within the time that was promised. Definetly would return for other home projects!

Horrible customer service! We ordered plantation shutters for 3 different rooms. The first appointment for installation I waited 40 minutes and when no one showed I called the owner. He called the installer and said they were coming from the west side and had hit traffic but would be there shortly. An hour later no one had shown up and I called the installer and the owner. No answer from either. An additional hour and still a no show. I left work early to be sure I was home for the appointment then waited approximately 3 hours for nothing. I finally left to do errands and received a call from the installer who said his phone had died on the road and he was now back at the shop because he didn’t have the correct size frame and wouldn’t have been able to do the install anyway. He said we could schedule a new time and he could come any day or time. We made an appointment 4 days later for noon. The installer showed up over 2 hours late. The finishing work was very poorly done. Paint drips, dents on the shutters and messy caulking. Since I had somewhere to be and they were so late, I asked that he return the following weekend to address some of the flaws. I asked that he sign a paper I wrote up stating just that. He signed. I asked that we be the first appointment of the day he said ok. During the week my mom went to the office to speak with Abel the owner. She told him how unhappy we were with the work and the quality. She said that the shutters he had shown us when we placed the order is not what was installed. He admitted that the display shutters were several years old and were thicker than what is used now. My mom asked that they come and fix them to our satisfaction or remove them. The weekend comes, supposedly we are first appointment of the day. We were home until 2:30 pm and no one ever showed up. Again apologetic phone calls from the installer Victor. What is the point of making flipping appointments if they don’t honor them? Fast forward to this weekend, we ask to be the first appointment of the day and even give a window of time. Please come between 8 – 10 am. Yet again 10 am has come and gone without an appearance with an installer. The owner blames it on the installer, the installer blames it on the scheduler. DO NOT even consider this business as an option. They have no concept of customer service.

Sam, the owner, is a very helpful gentlemen who will go out of his way to help.
Very straight forward and the absolute BEST pricing you will find in town, literally. I’ve had my car’s front and rear seats done here and couldn’t be happier with the quality of work and will be coming back to get my parent’s living room sofas reupholstered too.

Amazing service, fast turn around times, and quality work. I have searched for many quotes and this store was the most reasonable for the quality of the work they have done for me! ¹⁰⁄₁₀!!!