Falls A C & Heating

After being in the customer service industry for 15 years, I understand what it takes to make customers happy. My experience with Falls A/​C started off on a great foot when Joe came out and analyzed why two rooms were not cooling efficiently. Joe made his recommendation and I agreed to have the work completed at his price. Two days later they sent out people to complete the work. Bad news is they did not do exactly what Joe recommended.
We were really frustrated and could not get a clear answer of what they would do to fix our problem that was already paid for. Then Denise from the office returned from her vacation! The next day Joe was out with one of his guys. They spent 2 hours in a very hot attic. And I must tell you they did an excellent job. The rooms that were 10 degrees than the rest of the house are now the same temp as the house.
They thanked me for my patience and asked me to text Joe personally on how the rooms were cooling later in the day. LaPort is a long way from the Heights, but I would not use any other A/​C company because of their effort to correct a mistake (which we all make).