Gragan & Sons Glass Co

I took my car in today to have the windshield replaced. After picking it up and taking my kid to the store, I get home to see a glop of someone’s blood is half dry on the front passenger seat.
I get gloves and a bleach solution and clean it off, then call the store to tell them about it, to convey how upset I am and to tell them that if the bleach solution stains my upholstery (which I assume it will once dry) that I’ll be buying seat covers and bringing my receipt in to them for reimbursement. I can only assume that if they were so sloppy to as not see a glop of blood, maybe its on other surfaces in the car too.
The guy on the phone says that if I had just brought it back in they would have cleaned it for me with water, and if that didn’t get it off they sometimes use a Lysol wipe. I say «yes, but that doesn’t get rid of blood borne pathogens» which is why I used bleach solution, per CDC website, in case whoever’s blood that is has Hepatitis which lives in dried blood on surfaces for a week. He says «I don’t know that any of my guys has Hepatitis», to which I reply, «Me neither, that’s why I used bleach!» and while we’re at it, I’m now glad that I didn’t bring it in for you to clean if all you were going to do was use cold water and *maybe* a Lysol wipe!
He persists in saying repeatedly «young lady…» which I find patronizing, «my boss isn’t going to pay a couple hundred dollars for new seat covers when you didn’t bring it in right away and can’t prove it was our blood». Ridiculous. A new seat cover might run me $ 50, and I shouldn’t have to pay for that. If I had brought it right back and insisted on a professional cleaner, it would have cost a lot more. And it is pretty reasonable to surmise that someone cutting glass in my car this very day would be the source of a brand new blood stain, don’t you think?
I will go in with receipt to talk to his boss on Monday and will continue to post bad reviews in every venue I find if they do not make this right.

Went there early one morning after making appt. Was originally quoted $ 40 – 50 and about 45 min. I figure being there early in the morning it wouldn’t take long. It ended taking just over an hour and cost $ 50. The crack in the windshield seemed only partially repaired, but I’m not sure if a crack can be filled in completely or not either. The staff was friendly and courteous.
NOTE: Do not trust GPS to find it, but it will get you in the general area.

Took a car here to get a window regulator replaced. Afterward I had horrible wind noise. Over the course of a few more visits, they did all sorts of things to try to correct but it was obvious to me that the window regulator was not properly adjusted. The window did not close to the same point as it had before which was obvious by noting the marks from before the replacement as well as comparing to the other side. When pointed out, I was assured that I didn’t know what I was talking about. They wanted a few hundred more dollars to work on it. For $ 10 from another mechanic at a different ace, the problem was solved in just a few minutes.