Urban Bliss

I used to work for this spa. My 1^st job after i Graduated from Massage school. I found this job through one of my instructors. I was hired in 2013 and worked there for almost a year. I ended up on medical leave in march of 2014 and was out for awhile. Through out my medical leave i had to find out through another massage therapist at the time that the office was gonna have to downsize bc of the rent. The spa still had some of my personal belongings and nobody called me and told me personally that this was going to happen. Not even the woman who is running the spa & who hired me. Also we are private contractors which means we can come and go as we please durring our shift if we dont have any clients. She asked me one time where i was going and im like, im done. Theres no more clients for me and she was like well ur shift isnt over i was like well im sorry i already called for a ride and i cleaned up my room and im leaving. there was a couple other massage therapist there still .She basically wanted massage therapist there til closing and her sister who also helped run the spa had already given me the go ahead to leave. By law if ur a private contractor i didnt have to stay the whole shift if i didnt have clients. plus i wasnt being booked a full schedule anyway. it was all over the place. I even had offered up my morning shift and went evenings cuz she needed more therapist in the evenings. They supplied the sheets and massage tables. i should have used my own sheets bc hers looked like the ones u use for painting. they had paint on them and stunk like mildew. I had clients complain. i even used my essential oils on them to help w the smell. When i went on medical leave i forgot to get my cd’s and candle which i paid for w my own money but did they bother to call and tell me? Nope. Did they ever call out of concern for me to see how i was healing? Nope. who the heck takes 3% out of checks every 2 weeks? They do. to pay for the credit card machine. Now bc they had to pay bigger rent it caused them to downsize and now they are a few doors down from my current chiropractor. really bad how they treat their Massage Therapist and use nasty sheets with paint on the clients.

I had a massage for the first time at this place a couple weeks ago. I’ve had lots of massages –Swedish, Deep Tissue and Thai massage (which is my favorite). So I am not a new-​be when it comes to getting a massage. I had a SpaFinder gift card and found Urban Bliss on SpaFinder’s website as a place that accepts their gift cards. I called to make an appointment and confirmed they do accept the SpaFinder gift cards. The male who took my call and booked my 55 minute massage & confirmed they do accept the SF gift cards and told me the cost for a 55 min massage will be a $ 50 fee (less than what is listed on their website which is $ 69 for their Swedish). He didn’t mention the $ 50 was a special they were running. The day of, my massage was done by Jamie. She was nice but from the beginning to a quarter of the way in, she kept talking to me asking me questions about myself. She laid off the talking for a while but then half way through started talking to me again with random small talk questions and after I would answer, would share her similar small talk about herself without me asking. I don’t mind a little talk here and there, but I prefer not to be talking the majority of the time through a massage. She also kept needing to refill her hands with massage oil as if it kept drying up or something, I had no idea what was going on. And when she would refill her hands, I don’t know why it took so long. I felt like I didn’t get my full 55 minute massage. When it was over I went to pay and handed my SpaFinder gift card to the lady at the front desk. She squirmed around and stumbled her words trying to explain to something to me but I couldn’t figure out what because she was acting so weird as if it was her first day working the cash register there. She finally explained that I couldn’t use my gift card for the $ 50 special they had running. I told her I wasn’t aware it was a special and the guy I booked with told me it would be $ 50 knowing I was going to use my gift card because that’s what I called to confirm when I booked. She said the only way they could use it is if I paid the full price which was the $ 69 (just like on their website). By that time I just wanted to leave and told her, fine there is $ 40 on the gift card, run that and I’ll pay the remaining balance with my credit card. Then her next hurdle was checking the gift card on SpaFinder’s website to confirm the amount on the card. She couldn’t figure out how to do that so she said she would just take my word for it and charge me the $ 29 balance. So I let her charge $ 39 total to my credit card to add a $ 10 tip which I really shouldn’t have but I don’t usually feel right not tipping. This was the worst massage experience I’ve had by far. I WOULD NEVER GO HERE AGAIN NOR WOULD I RECOMMEND THIS PACE TO ANYBODY.

I made a reservation for the couple massage purchased from the Groupon for my parents today. I haven’t been here before/​yet but it seems like there is no one taking care of the business at the shop. I wanted to confirm if my appointment has been all set and scheduled with no issue before my parents get there so I called MORE THAN 5 TIMES AND NO ONE ANSWERS. The rep who scheduled this for me told me that they are going to give me a call in advance to confirm if my parents can come or not but NO ONE CALLED ME AND NO ONE ANSWERS. So far, I really don’t like the way they run the business. Will see how good their masseuses are and I will review about that later.

Thank you Groupon for the couples massage deal! My BF and I really enjoyed our treatments. Kennon was my therapist and he was excellent. He was so considerate to warm up his hands first inside the towel warmer, before rubbing me down. I loved the kneading techniques he used. It was definitely very relaxing and I would totally come back. I live pretty close by so that’s even better.

Do yourself a favor and ask for Robert… Been coming here for a year. Never had a problem with my massage, staff’s very friendly. I’m always specific with my needs and come out feeling rejuvenated.

Do yourself a favor and never go get a massage here unless you want masseuses in training (and even that’s a stretch) rubbing baby oil on you with calloused hands. It was THE WORST EXPERIENCE/​MASSAGE I have ever received. I bought a Groupon for a couple’s massage for $ 99. You would have to PAY me — a lot — to go there again. Luckily Groupon refunded me, but I told them they should not be promoting this establishment. My 5 year old daughter gives me better massages. I honestly thought I was part of a hidden camera show. I thought about walking out in the first 5 minutes, but thought I would give the masseuse the benefit of the doubt. Boy was I wrong. Awful AWUFL! And the funny thing is no one there asked how the massage was after it was done. Probably because they knew it was horrible services. I left that place as quick as I could and looked up on Unilocal and low and behold the first review was a 1-​star review with the EXACT thoughts I had. See Nikia’s review on here. Everything that is written is right on point and more!

I went here back in 2013 at their previous location, and I wish I had left it at that.
Instead I visited again on 5÷25÷15 and was expecting the same atmosphere & service.
The old location was much nicer. I almost passed the new location because I barely noticed the dingy paper sign in the glass door. They have been at this new location since October 2014 they say, but their reception desk looked like some boxes with a tablecloth thrown over it. There was another stack of boxes piled up in between the front door and «reception table». No toilet paper or paper towels in the restroom, although I was able to find extra toilet paper in the cabinet. Also the Paypal wasn’t working, but that may have not been Urban Bliss’ fault.
Otherwise the place is nicely decorated and seems clean. Although the thick velveteen blanket in a massage room seemed gross. They should stick with crisp white sheets.
The walls are very thin. I was in the 2^nd room from the front door, yet could hear the conversation of the people in the next room, and also the front door opening.
The gentleman started my massage with me laying on my back. I’ve had about 20 massages in 4 different states, yet have never started a full body massage on my back… but ok, maybe that’s a new or less used technique, so no problem.
PROBLEM = I paid for a «DEEP TISSUE» massage, but instead received about 5 gallons of BABY OIL applied to my lower legs, lower arms and shoulders! It didn’t even qualify as a child’s Swedish massage. I told him before and during the massage to focus on my shoulders, but he only spent about 15 minutes total there. Thank goodness he applied hot rocks at no charge, because that and about 10 minutes of the shoulder massage were the only parts that qualify. I was also BEYOND grateful that he ended the massage with a hot wet towel across my back! Not only did the heat feel great, but it doubled as a mini bath for me to remove the 5 gallons of baby oil that had been applied to my body.
I give 1.5 stars for pleasant attitudes, cleanliness & the hot rocks.
My friend also received a massage that day (Swedish massage by a young lady), and she LUVED IT!
So if you are going in for deep tissue massage, PLEASE ASK QUESTIONS beforehand.

My mom and myself went in for a facial and massage everyone on the staff were really nice my mom had Robert and she loved him he was real sweet and we both had (bongee) not sure if that’s how you spell her name again she was really sweet made me feel comfortable felt so relaxed I had a women massage me I don’t remember her name sorry but she was amazing real sweet told me from the start to let her know at any time if I wanted her to go a little harder on the hand or soft and at the end told me to take my time that there was no rush overall we had a great experience for our 1^st facial and massage

I have seen some not so good reviews on this spa when it was at its old location, so despite the heavy advertisement on groupon, I did not bite. Fast forward to last week, I needed to get a massage close to home and saw that they have now moved, maybe the new place will be better. So I booked my appointment for today and got Brenda. She was amazing! The massage itself was great. I’m taking one star off for two reasons: paper thin walls, but thankfully not much talking was done by the other therapist and client next door, and the lack of appointment confirmation phone call the day before. Other than those two reasons, I was satisfied with the service and will be back next month.