Pep Boys

Very honest service. They don’t try to convince you to get unnecessary service for your vehicle. The staff are friendly and attentive.

So my wife took my car for a tire rotation and balance on tires i bought at pepboys. So the service writer named Peter helped her. He wanted her to buy an oil change and one tire had a nail in it that was to close to the side wall in the passenger rear tire. She said she did not have to money to pay for it. So he tossed the papers on the table and told her to take her car then. He was very rude. No customer deserves to be treated this way. PETER is one of the reasons people don’t want to go to pepboys. Service is slow he can’t make money so he throws a little fit like a child… pepboys is better than this. He needs to be taught how to treat customers or he should not be there… he took the car in the shop with out vin, milage, and she did not sign the work order before they took the car in the shop. Unprofessional. One bad apple does not make all pepboys bad i just wont have anyone go to this location if Peter is working there…

Bryan and Jonathan from Auto Services Department were awesome individuals who helped me out on my vehicle repairs. Just by what I told Jonathan of my problems, he immediately pointed out the possibilities, and he was dead on. I was later followed up by Bryan after leaving my vehicle at their shop. Bryan is a polite and kind individual who is understanding. Their repair was timely and professional. I recommend this place, but I recommend asking for them specifically.
PS. There is another Auto Shop (won’t name which) next to this location, and if you are contemplating, save your troubles and don’t go to the other place. They might be more available (not surprised why), but they’re very, very sketchy. Poor quality of service in ALL aspect, period. Save your money, time, and stress.

I went in for new tires and I received great service from Peter he really treated me like a valued customer and went the extra mile to expedite my service on my car I will definitely continue servicing my car at la mirada Pep boys!

I took my car in this morning at 9am. I was quoted a price and an 1:30−2 hrs time frame to change the rear shocks.
Then 4hrs later i show up and the mechanic had gone to lunch. When i asked for an update i find out he had just taken the tires off and had not started working on my car. I then asked them to please put the tires back on and i was gone. Sorry to say but i wont be back.

Had a great shopping experience at this location. As I walked in the door I was greeted and asked if they could help me. I said yes and they actually went and got the item I needed then they asked if there was anything else that could get me I said yes some wiper blades they asked if I wanted the lower price or the best. I said I wanted the best they walked up my items to the register and checked me out the cashier Maria. I said I wanted to bass he walked up my items to the register and check me out the cashier Maria P. Was nice enough to ask if I needed them installed and that it was for free I said yes and she walked outside with me and install them. They have a wonderful service. Thanks

Terrible experience (s)! Perhaps management should read what others have commented on and make necessary changes. Unfortunately, I experienced firsthand what many others commented on… I wish I would have read the reviews sooner and avoided all the stress, drama, and time spent, dealing with these armatures.

Went in for an oil change and a «manager special» (tire rotation, overall checkup and stuff). 1^st, when I picked up my car, I noticed the tires were a little flat. Obviously, they didn’t check the tire pressure. Again, it was noticeably flat, I just eyeballed it. I had to ask them to pump my tires up for me. I told the manager it wasn’t a job well done and he just kind of blew me off. God knows what other things they didn’t check. 2^nd, they told me that I need new breaks, was going to charge me $ 230 for the job. I didn’t let them do it and asked around instead. Brought my car to another shop, they told me that my pads are not even half way. I had at least another 15K miles on my brakes! Those guys from Pep boys were just trying to sell me anything.
As a side notes, I talked to my neighbor who brought in their car to the same Pep Boys for an oil change before they drove to Vegas. The car broke down in the middle of the trip because it was leaking motor oil. Apparently, Pep Boys didn’t finish their job right and caused the oil leak.
NEVER bring your car to the Pep Boys on Rosecrans. You are warned.

Walked in for a single simple item that could not be found in the system. Two employees helped me, one had to go help in the front and I appreciated her help. Then Maria the other worker continued to help me and she searched in the back for the item and ended up finding it. She is very joyous and that joy rubbed off on my experience at Pep Boys and I walked out with a smile.
*****-five stars :)

Thank you so much, was helped right away without an appointment. Jonathan explained everything in detail. Got a great deal on new tires, alignment, filters and oil change… Great people in the service area.
Thanks again Jonathan, see you on my next oil change. :-)

MY tail light was out on my truck and I was pressed for time had to pick up the children from school, So I called the store and a man by the name of Rafael Martinez answered the phone and I asked if they could change the blub for me and Rafael said yes but if the service department was busy that he would install it for me, and that is just what he did and I was in and out in 13 minutes!!! SOOOOOO HAPPY!!!

Made an appointment for an oil change the day before through their website since it was open. Yet they told me to wait 3−4hr because i didnt make an appointment 3,4 days earlier. They should either let the customer know that they are required to make an appointment 4 days earlier even though the web clearly noted that it was available, or simply make it unavailable if the customer have to wait that long for a simple oil change.

I went in At 3: pm and brought my windshield wipers from another store and didn’t know if I had the right one so I went to pep boys” STORE #611. And the retail manager was nice enough to help me out with this windshield wipers confusion that I had he was nice enough to figure out the problem I had and put them on FREE of charge his name is MR. RAFAEL MARTINEZ «I recommend anybody with these kinds of problems to go straight to PEPBOYS» LA MIRADA STORE #611″ I know I go back again for future car parts thxs again mr. RAFAEL MARTINEZ.

Went in for a brake light. was greeted 3 times before I hit the isle. :-) the electronic gadget didnt work for me to find my light but the gal jumped on a computer to help me out without hesitation.. Even though she was busy with stocking. she sent Federico put to make sure I was needing the brake light. :-) Federico without hesitation helped me out. bought my light. smiling cashier. truly great customer service inside the store.
I popped my new light in. darn. im not lighting up. I go back inside asking if they sell new sockets. federico came out to make sure I didnt spend my money on something I didnt need. turned out I didnt push in that brake light deep enough. .
They went above & beyond for me. THANK YOU! Wish I could give more stars.
:-) happy customer…

It would be 0 stars if possible! Went for a simple tire pressure check got told to park by the workshop and waited for 20 minutes. Got told to move my car by another worker and then decided to leave after 20 minutes of waiting… I get that I wasn’t a paying customer after all it was just to check my tire pressure but come on just say no if you don’t want to do it. Don’t leave your customers sitting there for 20 minutes! Ridiculous will never go back.

Came here when my check engine light came on. They told me my purge solanoid valve was bad and so was my charcoal canister. The valve was not expensive but the cost of the cylinder itself was $ 525. The man on the phone called and said they’d have to overnight it in.
I called around to get a quote from some other shops in the area, and when I told one mechanic what needed to be replaced, he asked how many miles were on my car (30,000) and if it had ever been in a wreck (no). When I answered his questions, his response was, «Charcoal canister huh? Sounds like bulls**t to me!» Wish I would’ve kept his information.
When I got home I had my regular mechanic check it out. There was nothing wrong with it. I called management and raised hell and got a lousy $ 50 back. Never go here ever.

Really bad customer service, I bought everything to do my oil change, when I went back to recycle my used oil no one wanted to help me, the paisa in the garage told me to check in at the front counter, when I got to the front counter 2 idiots were trying to figure out a car part and ignored me for a good 10 minutes, I’m a autozone customer now!

They are still open but refuse to change a tire. Store hours are meant for all services but they say «sorry but we’re starting to close up» 30min early is nice. Screw customers right? Don’t bother with this place

Can I write a zero-​star review?
I dropped my car off with the check engine light on, and also let them know it was squealing whenever I backed up. I figured the check engine light was likely from my catalytic converter– which I was already aware of– and I figured the squealing was a rear brake issue. I dropped the car off about noon.
I check my phone around 10 that evening, figuring they had at least called to update me. No such luck.
The next morning I finally break down and call around 10am. The update: they were just then looking at the car. Lame.
They called me back around noon to pick my car up. Their diagnosis: «oh ya, that light was definitely the catalytic converter, and we couldn’t find anything wrong with your brakes». I essentially paid $ 80 for them to waste my time, tell me what I already knew, and not fix the problem.
Pep Boys might be good for oil changes, tune ups, or tire changes… you know, bone head stuff that you could probably do yourself if you had the tools. Don’t trust them with your car otherwise. I took my car over to Van Ginkel’s just a couple of blocks down Rosecrans and they were able to change out the rear brake pads and have my car back to me, and did so with the utmost courtesy.

Right before I left on vacation I needed to drive up to the OC area after coming back from Downtown LA. Well during that time my tire air light was on in my car and I didn’t really know why. Then when I stepped out to look I was getting a flat. I went to two other auto car places that fixed tires but they were all closed since it was already 6:00 P. M at night.
The last place I checked was at this Pep Boys and yes I was super excited when the guy told me they were still open! I gave them my keys and they went to work on my car instantly. The guy was really nice and explained to me that I didn’t need to get a whole new tire and that is was just going to be a quick patch up.
Once I filled out all the paper work he also told me if I sign up for the free membership I would get a discount for the tire fixing. I was like «this is super awesome!»
Tire got fix, got a discount and all in time for my event in the OC. I love this Pep Boys! When no one else was around they really helped me out.