Union Bank

I’ve been with this bank for many many years!
Although the faces have changed over the time — the bank philosophy has not.
Constantly meeting new and friendly people here at the banks and I found that all of the branches throughout the city of San Diego have been excellent

terrible service. avoid this place if you can. i came in to open a new account and the teller named christina ruined my experience with union bank. no greeting. no smile. not pleasant. no service at this place overall, there were only two tellers working when i came in. and there was no sense of urgency to help me. i took my business to another bank. if i could give zero stars, i would.

So today we had some errands to do in downtown La Mesa, including which was a bank deposit to our local branch. Union Bank is where we have our normal and business accounts. I do not like this particular branch because of the weird security door they have– the process always makes me feel a bit odd like we’re criminal suspects. So today I decided to just sit outside on the curb while my wife went in and made the deposit. Being bored I decided to take a photo of the entrance. The door has some interesting lines to it. A couple of minutes after I took the shot this woman comes out from the bank and demands to know what I was taking a photo of.
Her — «What are you taking a picture of?!?»
Me — «The door.»
Her — «Why?!?»
Me — «I found it interesting.»
Her — «You’re not allowed to take pictures of the branch!!»
Me — «Okay. Didn’t know that. There ought to be a sign posted if it’s that big of a deal.»
Apparently inside there were four people in line, and this woman instead of helping them she goes and tells a bunch of different people at the bank (including the security guard who did not come out) that I was taking a photo of the bank. Oh she also never identified herself as an employee of Union Bank. I’m also a customer of the bank. I’m not sure if I should complain further about this or not. I understand that if you are on private property the business has a right to have a policy regarding photography. However, I could have just as easily crossed over to the sidewalk and then took a photo of the door of the bank with a telephoto lens. Furthermore there is a photo of the door of this bank on Google Maps.
The most annoying part is that I completely over exposed my shot, so the photo is pretty useless anyhow. I’m giving them a 1 star based on how rude the woman was, and how ridiculous it is to be rude to a customer for taking a photo of an exterior door.

Although i have had very positive experiences with the branch in general, I am writing this review specifically about Tim in the priority client services. Even though my business is small and i do not fit into the qualifications for that department, when the other bankers were busy Tim when out of his way to step in and assist me with opening several new accounts and other related items. His personal assistance and proactive communication are top notch and i know who i will call when my investments grow to the point of needing help to manage them.

I have never been more pleased to be working with such a great friendly bank. After a horrible experience at my previous bank I moved all my accounts to Union Bank — 2 personal accounts and 4 business accounts. Elena who works in new accounts over there is extremely helpful and went the extra mile to take care of all my needs. The employees there care about their customers and it shows all the way from the account reps to the tellers! I’ve recommended other friends and family to this branch and they have similar feelings.