Randall W Stettler, DDS

discriminatory practices with racial profiling. no recommendation for the dr. BEWARE, if you are a person of color, bring your credit report, because he believes you will sneak out the back door without paying. He will demand you pay him in advance before he will service you. This guy is greedy and distrustful, DO NOT spent your money at his company.

Dr Stettler is great. I’m not wild about white coats but he immediately put me at ease and my blood pressure went down instead of up in his office. Had a major oral surgery done and I was well taken care of. He’s great. His staff is fantastic too. All around a good place to visit if you need it.

Dr. Stettler and his staff are professional, compassionate, and flexible! They have helped me through a very difficult dual extraction process. I would HIGHLY recommend this practice to anyone in need of oral surgical care.

I have to say I agree with some of the reviews about the poor service of the office management overall. Upon our first appointment, need i repeat, appointment, we waited for over an hour and a half to be seen by Dr. Stettler just for a 10 minute consultation, and left with a bill of a whopping $ 200! We rescheduled for another appointment closing in on a 6 mo. period for a tori removal procedure, and Joanne, the clerk up front, stated over the phone that another consultation isn’t necessary if it’s within 6 months. Whew! Don’t want to pay another $ 200! Well, she recanted her statement and said a «reconsult» is necessary to make sure everything is still the same to proceed with the surgery, and that it would cost $ 125. $ 125??? Why was I charged $ 200??? Oh, «there’s a promotion going on right now.» She was asked a week before to remind me of the appointment, to look into how much this next appointment would cost and to let me know. She never got back to me. On the day of the appointment, which is today, she stated over the phone that the doctor had been quite busy lately. What?! So busy since last week that she couldn’t even catch him for a brief 5 minutes to check? Well, I called back to say how displeased I was with their service and cancelled. They DO try to squeeze every penny out of you. In for a quick buck and not the patients. Extremely sad.

BAD NEWS. acouple of people on here that wrote a review work there. i went there they called my insurance ever thing was good togo. i had to pay 300 bucks .a year later i got a call form collections saying i owe 500 more dollars they never sent me anything nor did they call me. they have my number so whats the problem? if you go here YOU WILL BE SORRY. dr is nice staff sucks on ice. they will lie right to your face. shame on you dr stettler for letting this happen

The staff is awfully rude! Especially the office manager.
Not accommodating at all, not able to listen to anything I had to say to explain the situation, not willing to help, and not even courteous. I got a feeling that she thought I was lying about something and was trying to catch me. Not a good feeling at all!
If the office manager can’t handle patients over the phone with politeness and patience, I don’t even want to know what the rest of the office is like.
This doctor should seriously reconsider his hiring policy and judgment of people’s character.

OHMYGOD!!!
I cannot tell you how much surgery freaks me out!!!
I was recommended to Dr Stettler by my new dentist and I could not be happier. From the first visit (the consultation) Dr. Stettler put me at ease. He explained everything perfectly and made sure I felt comfortable and answered all my questions (and I had probably around 20 or so questions). I’m also grateful that my insurance covered nearly the whole bill.
I had two wisdom teeth extracted and one was impacted. I suggest you follow the aftercare instructions because I messed up somewhere along the way and got dry socket. However, he did have me come in several times for that issue! I would suggest him to all my friends and family.

My son recently had all four wisdom teeth extracted via sedation. We were initially told that he would recover within 1 – 3 days post procedure, however, that time frame changed to a week after the procedure was completed (without explanation).
Frankly, I wasn’t happy about the cost ($ 685) like others, but I can afford it so I can’t complain much. It was quoted to me prior to the procedure and I had an opportunity to find another dentist.
My main complaint is that I called the office today to complain of a post operation infection that I sought care for in the emergency room (as my son complained in the middle of the night). The receptionist told me that she’s «never heard» of the symptoms I described and told me to forward the lab work to the office for review. «IF» the doctor felt it was related to the surgery, he would like to see my son again!
So, this is where I object to the cost and post operation instructions. $ 685 (not to mention the insurance payment) doesn’t buy my son a follow-​up visit with the dentist when he has a post operation infection already deemed to be related to the procedure by a medical doctor! Now we have an additional $ 1000 in medical bills, not to mention more antibiotics and pain medication and Dr. Stettler isn’t willing to see my son??? Unbelievable.
I will forward my son’s medical charts to the appropriate agency to inquire about the proper procedure regarding follow-​up appointments. To add insult to injury, the receptionist told me to make sure I «call them back» to remind them about my son’s condition because they may not contact me after they receive his lab work?!
As a parent, I would not recommend this office to anyone! 1 – 3 days of recovery, not even close. My son has missed a total of 7 days from school and is fighting an infection that his physician has to figure out without the help of the doctor that performed the procedure!

Like many adults, I had to have my wisdom teeth removed. After a year or two of putting it off, one of them decided to grow out, and I knew I had to have them taken care of. My sister had her wisdom teeth removed by Dr. Stettler a few years before and told me great things about Dr. Stettler. Since I trust my sister, I decided to make an appointment to see him.
From the outside, you’d think the office was just a home, but once you step inside, the atmosphere consumes you, and you find yourself in a calm and serene environment. The staff was very nice, and made me feel welcome. It also helps that their office does not feel like a regular dentists’ office, which helps to diminish one’s fears of the dentist, or anything terrible that’s tooth related.
Dr. Stettler was very nice and gives off a positive energy that he can’t help but rub off on you too. He also graciously explains to you what happens, and answers any questions you have (a problem I had with previous dentists’).
Overall, I had a great experience with Dr. Stettler, and my wisdom teeth extraction went smoothly. The staff also calls you the afternoon after your surgery to make sure you are resting and doing well. As well as calling the day after to make sure you are no longer in pain, and tells you that if there are any questions you have at all, to just give their office a call.
I would graciously and happily recommend Dr. Stettler to anyone who is in need of any kind of oral surgery.

I went to this oral surgeon to have a back molar removed. My first visit was for an initial consultation. I then went back to have the tooth taken out. On the first visit, I was advised by both the doctor and finance person of my choices — either regular local anesthesia or general sedation. Since there was nearly a $ 400 price difference to me (my insurance does not cover sedation), I opted for local. When I visited the office, I was given anesthesia and the extraction was performed. I asked the surgeon if I would be given a prescription for Vicodin afterwards. He said yes.
After the tooth was taken out, I was drowsy from the anesthesia and was allowed to sit in the chair to recover.
Dr. Stettler came in to use some instruments for a different patient in another room. I was having strong emotional experiences (spiritual experiences, seeing my recently deceased parents, etc. etc.) in the chair. I told the doctor I was having emotional reactions and asked him if these were side effects of the local anesthesia.
He then turned to me and in a mean spirited and interrogative tone of voice told me no, they were symptoms of a high dose but that I had been given a low dose. In a harsh tone of voice, he interrogated me, asking me what drugs I had taken before I had come to see him.
Since I never take drugs, I was offended — not that he asked me but the tone and manner in which he asked me. It was unambiguously distrustful.
I have worked in the health information industry for more than 10 years, was responsible for launching Dr. Dean Edell’s web empire (
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and the California Medical Association’s web site. I have never before been spoken to in such an arrogant way by any medical professional. I cannot recommend Dr. Stettler’s bedside manner. Hopefully by posting this on Unilocal,he will have an opportunity to reflect and adjust his attitude toward future patients.
Aside from this unexpected rude encounter with the oral surgeon who was not very kind to a patient (me) in a vulnerable emotional state (from the anesthesia), the surgery went well.

As someone who works in the medical field. I understand the dynamics of getting a hold of insurance and benefits for a patient. My husband was referred to this oral surgeon by our dentist.
On the day of his appointment they called him an hour before his appointment to say that they couldn’t see him because they couldn’t get a hold of our insurance. That was irritating because you should do that before the day of the patent’s appointment.
Second thing was they never called him back like they said or even updated him on the insurance status. I called a week after and was real professional about the situation. The lady who handles authorizations was busy and would call me back. Well 7 days later and they have not reached us.
I’m sure the Doctor is good but if your staff is not doing their job as they should. Patients will assume that your the same. I would never refer a family member here. The staff need to be more professional and sensitive to patients situations.

Dr. Stettler is the king of oral surgery! Not that I visit many oral surgeons but anyone who gives you Valium before yanking out 4 of your wisdom teeth knows what’s up and gets an A++ in my book.
I was freaked out about having my wisdom teeth removed but at 7 am that morning nothing could phase me, not even my worst nightmare. I was totally whatev sitting in the dentist chair, even upon seeing the freaky dentist tools that were about to be used on my precious gums. Next thing I know I am waking up from a pleasant dream and being whisked home. If I had only know it would be such a breeze! Which is why I am sharing with you now.
Recovery went well and no problemos. My regular dentist even commented on how nice of a job Dr. Stettler did. Dr. Stettler was super nice and professional during my initial consult and for my two follow up visits. The staff were very pleasant and the office isn’t your typical dentist office, there is a comfy homey feel to it.
I highly recommend!

I had my wisdom teeth removed by Dr. Stettler about a month ago, and I’m happy to say he did a fantastic job! I went in for a consultation prior to the surgery. The office seriously looks like a house. The waiting room looks like someone’s living room. The couches are comfy and it doesn’t feel like a dental office. The receptionist was quite helpful when I was filling out the paperwork and the dental assistant was extremely friendly and positive. I then came back for the surgery 2 days later. The anesthesia kicked in about 5 minutes after i sat in the chair. I woke up all drugged up. Don’t remember the car ride home. Woke up, changed the gauze pad. I was eating solid food the next day. Swelling went away after a week. Any soreness was gone after a week and a half. Wisdom teeth removal isn’t that scary. Props to Dr. Stettler and his office!

All good 7 months later. Not problems.

Almost 3 weeks after the procedure, I must say, this guy did a great job. I had a bit of jaw pain from the lidocaine, but it didn’t set in until the 2^nd or 3^rd day. Bleeding was minimal after the first 12 hours.
Overall, it was a great experience, and I got to feel drugged for half the day!

So far the procedures were good. But oh the billing, now I’m responsible for $ 600 when I have 2 kinds of dental insurance? Originally recommended by my orthodontist to get a frenectomy. Upon consultation with Dr. Stettler, he also recommended a fiberotomy with it. I said fiberotomy is cool as long as I don’t have to pay nada for this and my insurance covers it. It’s like when you buy a shoe and they come up with a «do you want a shoe polish or shoe brush» with your purchase. I said sure, but only if it’s free. Low and behold, my insurance does not cover the fiberotomy. After speaking with Keenia in billing days before the procedure to square away the insurance and her assuring me everything was good to go, I’m not sure where I misunderstood the whole conversation.
And they also billed my insurance a panoramic xray that was not done. We agreed that my orthodontist’s panorex was current enough to use.
What a bunch of scheming sharks! Beware! I have to say Dr. Stettler was good as far as the procedures go but his billing dept, oy vey! It’s like putting the Ritz Carlton right smack in the Tenderloin district. Really pulls Dr. Stettler down. He does good work and I had no problems with fiberotomy as far as my health goes, just the billing headache.
Update as of ¹²⁄₀₉: After a year of their billing dept haggling with my insurance, the insurance just finally paid. Except for the pano xray, which I refused at the office since I used my orthodontist’s xray instead and the insurance did not want to pay also. Billing on the other hand, kept billing the pano. I told them for a third time that the pano was not done at the time of procedure bec. my orthodontist furnished them with a copy. Finally, they got it! No more bills for me! I ended up paying nothing as originally agreed upon, after a YEAR. I also noticed that when I came back in for a follow up on the situation it was a different lady at the front desk who was handling my issue. Maybe their service has gotten better, not sure if the other lady I was dealing with left or what.

I took my mother to Have her wisdom teeth pulled today! The parking was immaculate! THe staff [minus one fat mixed lady. the receptionist] were sooo sweet. That receptionist was kinda rude and I know it was Early, but without our services you’d be out of a job. lololol Anywho The wait area was nice. Leather sofas, plasma tv, and a fake fire place. And on top of that They pulled my mom’s teeth out in like less than an hour! GO team minus that recptionist. They still get 5*! The recptionist gets NONE!

Dr Stettler took out a molar and left a root in. When we went back to get it taken out (since the pain was so intense it was hard to sleep) we were informed that he would charge an additional $ 364. When we complained and pointed out that if the original tooth had been extracted we would not have to come back we were told we would not be charged.
We did get charged. Beware of this outfit!!!

Now I’m scared shitless about having any dental work done. Especially the pain.
Well Today I finally got my wisdom teeth pulled today, I have no annoying after pain. I enjoyed my consultation with Dr.Stettler. He is such a wonderful and polite and funny guy. His smile made me feel at ease, and As far as the staff goes, They are so nice. I love the office. It’s clean, it doesn’t remind me of a regular dentist office, it reminds me a home and it comfortable with cable tv, complimentry coffe, hot chocloate and sodas while you wait, This is Like Freakin AWSOME TO ME!!! The magazines are not ripped or ugly. Theyr’e all current up to date magazines, not articles from like 8 years ago with some knock off perfume sample.
But anyways. My teeth were carefully taken care of and I appriciated them time and effort the staff had with me when I had questions.
I got a yellow carnation after my surgery.
Thanks Much to Dr. Stettler and Staff.
I HIGHLY RECCOMEND

Hmm… well my experience was far better than Amy C’s… of course, I didnt visit the «torlet», so I cant comment on the condition of the commode. What I can say is that I had a favorable consultation with Dr. Stettler. And yeah, I saw the video — the same video that I saw the last time I had a wisdom tooth pulled. So its customary. I thought Dr. Stettler was thorough and pleasant, and I felt confident when I returned for my surgery.
I don’t know where they hid the teens on my visit. I found the office staff to be friendly and professional, I found the office to be friendly and warm. But I WILL agree that the expeditious way in which they ushered me in one door and out the back WAS pretty amusing. That being said, it was a great visit all around, the surgery was fast and painless, the follow up was thorough, and if I HAD any more wisdom teeth, I’d surely let Dr. Stettler and his staff have at them!
Love,
Sara