Petco

Took my dog in for a full groom. This was his bath, nail trim, hair cut and I also added a nail grind for an extra $ 5. Normally I go to lemon grove which they were booked up for today so I opted to take him to La Mesa. What a disappointment!!! April greeted us upon coming in and told us it would be anywhere from 2 – 4 hours. Taking him to lemon grove for the same thing I expected a little over 2 hours but NOT THIS TIME AT LA MESA!!! At the 4 hour mark we were in the store looking around and then we got the phone call for pick up. HORRIBLE!!! My dogs hair cut was so uneven and it was really sad to see him like that. We told April we wanted him cut to the shorted they could and he was literally bald in some places with other places having long hair!!! FOR REAL APRIL!!! You shouldn’t be working on dogs PERIOD!!! 4 hours for my dog to look the way he did was unacceptable. And then to make it right you want to try to fix it??? How??? Make him bald all around because you can’t grown his hair back in the places you left bald!!! FOR THOSE OF YOU THINKING ABOUT TAKING YOUR PET HERE DO NOT HAVE APRIL DO IT!!! AND THEY CHARGE WAY MORE THAN OTHER PLACES!!!

I am very pleased with everyone here. BRANDY is the best! She is there to answer all questions and recommend my puppies favorite treats. Me and my puppy have been training with Nancy and she has been doing a great job so far at teaching pups manners.
Toshi and Michelle are always so happy to meet and greet my puppy when he walks in the door. Thank you everyone

We have been going to this store for years, mainly because it is conveniently located and because they have a good selection of cat food. The prices seem decent and parking is easy.
What I don’t like is the lack of professionalism by some of the staff. I think it is really rude when they are ringing you up and having a conversation with another employee at the same time. Often there are lines at the registers with only one or two registers open. Recently they botched an order I had made and I had to stand there ten minutes only to be told their order had not been authorized by whoever oversees this store. Really lame. To be honest if I didn’t have to go there to get cat food I would not do it. The vibe is really awful and it’s unpleasant to deal with many of the staff. We are doing research and it seems we can order the same cat food on-​line for less money.

I really appreciate the help Brandy gave my wife and dog today. We took him to a vet due to a wound on his ear. The vet wanted to charge a ridiculous amount of money to treat it. Brandy and the other staff there at Petco were really much more helpful than the vet was. My wife was so frustrated leaving the vet and you guys really turned her day around. Thanks for helping us help our dog!

Wow petco la Mesa must be getting desperate. I just received a phone call for a discounted grooming for my dog. I had been going there for a couple years now and have never received a call like that.
The reason I do not go there anymore is because of an employee named Gina. Last time I went there my dog was deathly afraid to stay there and she has never done that before going there. She actually likes going there. I think my dog could sense a non dog lover. Gina came over, never smiled once and inspected my dog, checking her fur and grabbing her paws to look at user nails. My dog was trying to get away from her. Then she proceeded to argue with me about charging me extra to file her nails. I told her I have never been charged for a nail cutting. She told me that the nerve is too close and she may not be able to cut them. I said she always gets her nails cut whenever I take her in for a grooming. Then she told me that they must just cut them anyway implying that they hurt my dog when they cut them. I could not believe it. I told her to try and if she can’t then whatever.
So, I went to pick up my dog and Gina asked me if I wanted spray or bandana for her. I replied no because I felt she was going to charge me. I got in the car and my dog smelled worse than when she arrived. I feel that she must have done a dry shampoo or something because she didn’t feel clean or smell clean. It was the worse customer service and dog grooming I have ever received.
Lesson learned: next time someone gives you a hard time and argues with you, take your dog and leave. I felt so guilty leaving my dog in her care. And this is the reason I do not return to petco. So, no thanks petco on your discounted grooming and please try to hire people that actually like dogs.

As I said, I don’t usually Unilocal chain establishments, but this location’s grooming team deserves a shout out! So gentle and caring! Im a psycho doggy mommy, so I’m very particular on where I take my fur baby. Trust me when I say you can put all of your trust and comfort into this grooming team!

Crazy cat lady checking in. I only come here to buy my kitties food, scratchers, and litter. Every time I come in, they have what I need in stock and the employees have been helpful when I need help.
Petco carries food and supplies for cats, dogs, fish, reptiles, birds, and little critters like hamsters and mice. There are always kitties available for adoption to look at in the front of the store and to touch through their cages.
The return policy is great. I bought a cat scratcher that ended up being poorly designed (see my tips) and brought it back two weeks after my cats used it. They had me fill out a form and I got to choose the one I wanted.
Sign up for their email for coupons and savings so you have more money to buy more cats.

No stars! These terrible Groomers CUT our Maltipoo!
We rescued our dog in December, so this was the first time we were taking our shaggy maltpoo to get groomed. I printed out a picture of what I wanted the haircut to look like, but I should have guessed it would not turn out when the groomer continuously asked me how I wanted the tail, the face, the ears. I kept responding to her questions and then saying… Like the picture!
When we picked her up she was shaved reaalllly short, and didn’t look like the picture at all. But when we got her home I noticed that she was obsessively licking her paws, chest, and genitals. Everything was shaved down to the skin and was irritated and red. Poor pup! You cold also see that they shaved the hair on the pads of her paws and the pads were all red. I figured that all of that irritation would go away in a day or so and of course her hair would grow back in time.
Two days later I noticed something dark brown near the side, almost underneath her tail. Of course I thought it was poop at first, but then I realized that it was matted hair and blood! They freaking cut her too! I will never go back to this terrible excuse for a dog groomers.
We will also be reporting them on the better business bureau (BBB)and I encourage everyone else who has had a similar experience to do the same!!!

I am writing regarding the grooming services. The people who work here tend to be nice and friendly. I have never had my dog mistreated (to my knowledge). Grooming my dog is simple, just shave it all even. In the past when I have asked for more specific cuts I find that it does not turn out very well. It depends on who you get as a groomer as well. The products they use vary. Sometimes they put a bandana, sometimes they put this fragrant smelling stuff after he’s groomed. Aside from being shaved even, I am not sure what we’ll get.
This last time I took him to get groomed we had them brush his teeth, I believe it was $ 20. I was very please with the service. They did a great job and his gums did not seem to be irritated at all which was a concern of mine.
Overall, I would continue to bring him here for the grooming services and now, the teeth cleaning. More so because it is affordable and conveinient and they do an Ok job all around.

This is one of my favorite stores to go in. My pet loves it here as well!!! The staff is absolutely amazing and they know my dog by name every time I walk in the store. These employees not only do their job, but they have good hearts and are truly interested in my pet. My pet is paralyzed in his back legs, and is in a cart, and if he is having a bad day or not feeling very perky, I just take him here and then he’s happy again. Josie and Michelle in grooming are both awesome, and the company is lucky to have them there!

This is the second time I go to a Petco store where:
— they are missing several items I need (normally carry it but have an empty shelf)
— receive poor service either due to insufficient staff or the staff there doesn’t seem to care.
I always try to support located grown company but Petco needs to get its acts together if they want my business

Love the groomer here. Michelle is great with my super nervous chihuahua! And the staff at the store are very helpful as well.

Paid a ridiculous amount of money which they totally under quoted prior to picking the dogs up which they never called or notified of any of the extras until after the fact for bullshit. Never going back there for anything and this is the worst pets store I’ve ever been too.

If you have a puppy try puppy play dates its only a half hour but let’s you and your dog learn to socialize.

I hate this place. This store has rude employees and prices are way too high. I can go down the street to petsmart and get great service and better prices for the same items.

I buy my dog’s Zuck treats and dog food here. Some of its items are kind of pricey but I still like looking at all of the animal products /​toys, etc. It is easy to get in and out of and has plenty of parking. The staff is nice and helpful.

Customer service was really good! The lady in grooming made it seem like I was going to get a good deal and my dog was getting «the works» as far as grooming. I specifically told her I wanted my dog to have a dr shedding treatment. My dog leaves piles and piles of hair all over my house, you can see the hair falling off of him as he walks around. When I picked him up he still had hair flying everywhere and she said she didn’t recommend the de shedding. I feel like I paid a bunch of money for my dog just to smell good. Won’t be going back here.

Good store and well stocked. This store has very helpful employees, specifically in the fish department. Tend to go to this location and the staff are way more helpful than at the a Sports Arena location. Have made several purchases of tetras and every time have had a great experience. Actually tried to use a coupon tonight and the cashier very politely pointed out that is was not valid yet. Don’t have a need for groomer services as I have two kitties who love to be brushed at home.

I frequently visit this Petco to pick up cat and fish supplies, and the employees are always courteous and eager to help. I had a question about how to treat one of my bettas that was sick, and the employee directed me to the treatment options and told me about each one. Within a week, my betta was better. I also like their selection of cat food. It seems they have a wide variety of options, and they are always well-​stocked.
I have never utilized their grooming or Vetco services, but I am not surprised at the reviews. Folks– if you want quality, you can’t go to Petco expecting to receive 5-​star, personalized manicuring and grooming services. If you want prim and posh grooming, fork out the extra change and take your pet to an independent groomer in the area. There are plenty that do a great job and take the time to get to know you and your pet.

This is a review for the VETCO clinic that they have here on saturdays. Stay away from it! I’ve had good experiences with Vetco in the past but never at this location. If you do bypass my review and decide to go anyway, well plan on being in line for at least an hour and then once you get to the desk you may be turned away for ridiculous reasons. I took my puppy here for her shots and was told to come back on a very specific date, I went back on that date, waited in line for over an hour and then was told that I was 2 days early and that whoever wrote the date on my form wrote it wrong. The woman didn’t even have the humility to apologize for my inconvience!!! I told her that my dog’s birthday was written wrong and it was actually the 5^th, so she asked to see my dog’s birth certificate and was serious! LOL.

Great Grooming buisness here. Our little furball typically comes in a mess, and comes out a rock star. The grooming staff is consistent, friendly, professional, and treats the dog very, very well.

Wish there were N/​A Stars for this update, my Unilocalers. Mr. S. D. contacted me a week ago for the, ‘final’ email closing this painful Unilocal. HE assured me that the, «appropriate action» was taken to ensure shoppers safety, namely mine. He expressed concern re the ghastly treatment I endured. History, my Unilocalers, history, in this case, will NOT repeat. Stay safe, my Unilocalers; keep your BFFF’s, (best furry forever friends) groomed, yappy and happy. …

Um not a big fan of this location. I was buying some cat food and other items. I was checking out at the register and some strange woman (possibly from the cat adoption people set up there?) started harassing me about the type of cat food I was buying and how cats can’t eat that. I’m like um ok… go away. The cashier was just blankly staring the whole time I was trying to cash out and get out of there. I don’t think I’ll go back.

Do not take your pet here for grooming! This review should truly be 0 stars for their horrid customer service!
We recently had our dog groomed at Petco, when we picked him up his hair was cut extremely short, but we didn’t make a fuss since we knew it would eventually grow back. We even gave the groomer a $ 5 tip for his effort. When we got home we noticed our dog wouldn’t stop licking his groin area. Our dog couldn’t walk straight and was obviously in pain. We noticed the groomer had cut our dog’s hair by his testicles all the way down to his skin. The skin was extremely red and puffy. Our dog wouldn’t stop licking the area, further aggravating it.
The next day, we took our dog back to Petco and asked to speak to the manager. I informed the (MOD) Chad of the situation with our dog. He looked at our dog and said, «It’s not that bad… I’ve seen worse.» In which, I replied could we get him some ointment and perhaps a cone so he doesn’t further aggravate the area. Chad shrugged his shoulders, didn’t say anything, walked to the ointment oil and picked out the cheapest ointment oil he could find. He passed by the protective cones and I asked again, «If we could get one?» He deeply shrugged and sighed and returned to go get one. We walked back to our dog and sprayed some ointment oil on the aggravated area. My dog licked it off and Chad said sarcastically, «Fine I guess you can have the protective cone.» His intention was only to give us the cone and I later replied, «Well can we have both?» He said, «Well you saw that the ointment oil didn’t work.»
I said well it may work if we have the cone on him since it’ll prevent him from further aggravating the area. Chad replied, «NO I can only give you the cone it’s $ 12!» I asked, Chad if they could at least give us a discount on the grooming. Chad said, «No because that was the only thing that was wrong and it wasn’t that big of a deal.» I said, «I was very upset and that I would proceed to contact corporate regarding the incident. He said, «Give me a sec… let me go talk to the groomer.» He returned later and said, «The best I can do is give you a $ 5 credit.» I said, «that’s fine but I’m still contacting corporate because I don’t believe you’re handling this situation appropriately». Chad then responded, «Well if you’re going to hard ball me like that then I don’t even want to give you this cone.» I grabbed my receipt and left.
I filed a complaint with corporate, they said the store manager would contact me within 24hrs. No one ever called so I called the store manager directly. I explained to her (Debbie?) regarding what happened and Chad’s unprofessional behavior. She provided me with the cone and ointment oil for our dog, but refused to do anything further regarding the incident, such as give us a discount on the grooming. She said, «The aggravation is not that bad, I’ve seen a lot worse. The groomer didn’t do it on purpose and if I refund you the grooming then the groomer doesn’t get paid and that’s just not fair to him.» At this point, I was beyond frustrated and exhausted of arguing with Petco’s management. This is the worst customer service I have ever received and refuse to ever shop at any Petco!
I understand accidents happened, but what was extremely frustrating was that they didn’t seem to care about the pets they groom on a daily basis. As a result of the carelessness that happened, our dog had to wear a protective cone for 5 days. If they had shown an ounce of remorse, this situation wouldn’t have ever escalated to this point. Extremely disappointed with Petco!

NEVER GET YOUR DOG GROOMED HERE! They shaved my dog because they are LAZY GROOMERS! I have a Chow Chow mix and he doesn’t let us brush his back legs for some reason. So, we take him to the groomers every 3 – 4 months to have them take care of it. I’ve always taken him to a regular groomer, but we have such busy schedules right now that Petco was unfortunately the only one available when we needed them. I knew from a previous Petco we shouldn’t have taken him there, but we did…
And, this lady shaved him and didn’t even call us! She even screwed up his mane where there is still some hair left! It’s uneven and choppy, like a bowl cut horrible fade! I can do better! We picked him up from the pound where he had horrible matting, and took him straight to a groomer that wasn’t lazy and didn’t need to shave him! He wasn’t even close to being that bad, we just had him groomed 3 months ago! The other groomer and the cashier gave us looks like, «you are totally right, she was wrong and this isn’t the first time». She showed NO REMORSE for what she did and still tried to sell us extra services.
Not only are they overpriced, but Petco is the Wal-​Mart of pet business… they hire anyone. Never again, I’d rather take a day off to get him groomed correctly.

Random fact: Malamutes and wolves (wolamutes) have 2 layers — an undercoat and overcoat. It is fun for all during the summer shedding seasons. You have to brush them. 2x a day. Damn you, Riley.
It’s too bad this Petco got such bad reviews, and I can’t speak for the groomers, but I had a good experience here while I shopped. Upon running my errands in East County, we frantically stopped by the Petco to pick up supplies for lil Riley. I found all the employees to be friendly and helpful, and was relieved that so many other people metamorphize animals like me. Sad, but in the little microcosm of Petco, I felt normal around animal loving freaks. As we shopped down the aisles, everyone shot smiles, and we got stopped like 5x because people wanted to meet Riley and say hi. Employees wanted to give him treats and pet him as well.
This is probably edging upon some Freudian ascertainment, but i find animal lovers to have more character and moral aptitude than the average neanderthal. A far cry from the very (un)friendly neighbors in our complex.
That big furry ball of crap ran over a $ 70 tab! We decided to try out the all natural Avocado dog food because it is good for their skin (it is also $ 10 for 4lbs). A lady spent a good amount of time explaining the bark control collars to us and getting batteries out. We opted for the super sonic bark emitter so the F*cker doesn’t get shocked when he barks. Then the usual batteries, toys, etc etc.
Then more treats when he came to the cashier.
Good times for Riley, bad times for my wallet.