Ortho Mattress

I’m leaving a new review for the. Bed Rest for Ortho Mattress. This is a rating of 0. I received a bed rest as gift. The item arrived first of all in the wrong color and the quality is so poor. I would rather have a soft squishy one from target (oh and the one from target would be over $ 160 less then this item). It is very uncomfortable. It feels nothing like the sample in the store. The quality is very poor. I tried to call ortho customer service and played phone tag with them until the finally left me a message saying there there is nothing they can do. They didn’t even offer an exchange… nothing…very disappointed. Will not shop with ortho. Customer service goes direct to VM. Called 5 times.

Great experience here shopping for a mattress. Mark helped me pick out the perfect mattress for my son. He made sure I got everything I needed and made my shopping experience efficient and easy. Be sure to ask for Mark. He’ll make sure you have the perfect shopping experience!

Buyer beware! My experience with this company overall was VERY disappointing. First of all one of the salesmen thought he was doing ME a favor by selling floor models. I was berated for using an online coupon on an item that was not on sale or discounted. I spent well over $ 2000, so I deserve the favor of having brackets installed which was part of my order. I have yet to receive them. So if you enjoy spending your savings account on floor models, receiving damaged items, having holes knocked in your walls by the delivery department go to ORTHO in La Mesa. After reading other reviews my 10 year warranty on my beds and adjustable frame will be honored or I will contact the BBB. Horrible experience!

My husband and I were in pain every night sleeping on our old mattress. Leaving here today with a much better mattress significantly cheaper than sleep train! Mark was so helpful finding us the perfect mattress!

I first visited Ortho Mattress when my boyfriends friend and girlfriend moved here to help get them a bed. Mark, the man who helped us, was absolutely phenomenal. He provided them with all the help they needed to make the best decision possible. He was super friendly and actually made shopping for a mattress fun. After they purchased theirs and we went back to my house. I realized I wanted a new one too. So when my boyfriend came home from work we went back and bought one for ourselves! Once again Mark provided us with excellent customer service. Ortho Mattress has not only incredible deals but most of all the nice people that make you want to go back and get a mattress even if you don’t need one! Mark was so nice and will definitely be the reason we return in the future. As well as the great variety of mattress and pillows and bed frames of course!

Don’t EVER think you have ANY Warranty on any mattress purchased with this company. They will sell you a pillow top with a 25 year warranty. BUT the mattress will dip below the pillow top, you can’t measure it, and they will dissuade you or disqualify you from a warranty claim. I will update this upon final resolution. Looks like I should have gone to another vendor.
Guess I should not buy a Simmons in the first place… lots of horror stories.
¹⁰⁄₂₀₁₅ working with a Factory Rep right now on resolution. Will update shortly.

I thought I’d stop into Ortho Mattress before I went and bought a mattress at Sleep Train, which was a few doors down. I needed a good quality mattress for a houseboat vacation rental that we own. Mark greeted me and showed me a few things. He was so pleasant and knowledgable, besides the great sales’s pricing and extras, that I ditched the other place and bought a great mattress from Mark! Definitely recommend Ortho Mattress!

If I could give this store negative stars I would!!! My family and I worked with the store manager and purchased 2 queen size mattresses from the floor so we could have them delivered immediately since we were moving to our new place. The manager discounted them a few hundred since they were floor models and they were each over $ 2000 so we thought what a great deal! I checked the warranty paperwork and he even circled, signed and dated the note showing we were still covered by the warranty even though it was a floor model. Well I would say 6 months later one of our beds started sagging where you sleep. The mattress is soft with the pillow top but it is not supposed to sag especially being so new. We went to the store and manager wasn’t there so we went to another Orthomattress in the area and the regional manager said that we are not covered under the warranty because it was a floor model. I showed her the signed warranty form from the other manager and they said there is nothing they can do. After spending $ 4000 there’s nothing you can do?! It’s been a year now since this had happened and he other bed is also now sagging! I am completely appalled and angry at how this was handled. I work in property management and have told hundreds of people. Not to purchase from Orthomattress. DON’T SPEND YOUR HARD EARNED MONEY HERE!!! They’re only nice to get your money. Once the transaction is over and contracts are signed and you have problems they don’t care. One of the worst customer service experiences I have ever had and I won’t stop telling people how horrible this company is!

I can’t believe I just bought a new mattress! Only came in to look, but ended up just getting the beautyrest due to a weekend sale that made them 50% off! The man helping me was named Mark! He was the very best! No pressure, even threw in a bunch of extras! Half way through paying I actually decided on an upgrade, the next level of mattress up, the pillow top version, he had to redo my paperwork, oops! :) yes! It’s gonna be like sleeping on a cloud! Good luck getting me out of bed in the morning!!!

Mark was unbelievably helpful. We recently came in looking for to upgrade outlet twin bed to a little more spacious of a bed (king bed). We came in with a specific budget. Unlike other stores Mark brought us right to beds that were in our price range. After selecting the bed and getting it delivered in a very reasonable 3 days. We just couldn’t stand the bed. Being used to a VERY plush bed we both decided we wanted a better bed. We asked Mark if there was anyway of returning the bed under the 30 nights because our backs hurt and we weren’t getting good sleep. He submitted it to his regional manager and she said we could do it at 14 days. On the 14^th day we went in and picked out the new bed. Thinking it would take a couple of days again, to our surprise Mark asked if we would like it delivered THE NEXT DAY! Mark was SUPER helpful in this whole process and I would definitely recommend coming here if you’re in the market for a bed. Ps we absolutely LOVE our new bed!!!

Mark did a great job finding the perfect bed for my wife and I! Was very patient and knowledgable of his product. Come here if you are in the market to buy a bed. Dillon added some value as well, helped us pick out the perfect pillows for us!

I went to ortho a few weeks ago and was welcomed by Mark. My wife and I were having back pains and wanted to get a softer mattress. Mark showed us the different mattresses and did not try to sell us the most expensive mattress and was very patient with us. Mark also stated that we could exchange the mattress once at no extra cost. This is the reason we bought the mattress here because other stores went to would not let us exchange the mattress if we were not satisfied or would charge is a fee. Mark was also able to get the mattresses to my house earlier in the day. The delivery drivers were fast and also set up the old mattress in another room. Unfortunately the mattress was not as comfortable as me and my wife thought it would be. We returned to Ortho and were welcomed by Alex. We got a firmer mattress and were not charged a percentage or a delivery fee. Just like Mark had said, no hassle to exchange the mattress. Alex was also patient and friendly. The same delivery guys came and swapped the mattresses in less than five minutes. We are very satisfied with our mattress and the customer service at ortho.

I just wanted to say how pleased I am with my new bed! Bruce at Ortho helped me choose my new bed and it is fantastic! Honestly, I didn’t really know what I was looking for but he explained everything in a not-​pushy manner. (I have been to other mattress stores and got the hard-​press salesperson). The entire experience was pleasant… from in store, to delivery, to the great sleep I am now getting! Thanks Bruce! My back feels so much better and some of my friends will be coming in. Two thumbs up!!!

Bruce was very accommodating with the br furniture order, he didn’t pressure us and he made the buying process a pleasurable experience.
Go Ortho Mattress!
Lucia Valerdi

Bruce Valk, Store Manager at Ortho Mattress in La Mesa is a LIAR! The completely refundable $ 25 that you put down you will NOT get back unless you call corporate and get them involved. Why is it that the $ 25 was instantly taken from my credit card but it took 3 calls to Bruce (who hung up on me once) in two weeks and just one call to corporate to have the $ 25 refunded right away on my credit card. Did I mention that I handed Bruce my CA Drivers License which has my first and last name and he wrote down my First and Middle Name on the Invoice and then had trouble finding the invoice and he wanted to credit my boyfriends credit card back. If you are looking for an absolute nightmare of an experience Ortho Mattress is the place for you BUT if you are looking for an absolutely hassle free experience go up the street to Mattress Discounters.

Anyone want to buy my brand NEW mattress I bought at Ortho? It was delivered 2 days ago and I knew after the first night that this was not the mattress for me. I take full responsibility for buying this mattress and not asking more questions. I wish the sales guy had shown me more mattresses. The reason for my low rating is their exchange policy– yes they will take the mattress back, but I have to pay them 20% of what I paid for the mattress, a re-​delivery fee and an inspection fee. Overall it is going to cost me $ 500 for them to take this mattress back. On top of that I may have to pay more for another mattress since the holiday special is over. I am just frustrated with this whole situation. To say I am losing sleep over it is an understatement.

James, was very good. Sold us a very nice mattress that we are pleased with. He was straight up. He didn’t give me that «used car salesman» feeling. Great guy and I would purchase another mattress from him. We walked in on a Saturday and on tuesday we had our mattress. Great job guys.

Came in today looking for something that apparently is extremely hard to find in real life. You can only find it on the internet. I was looking for a California Split King Mattress protector. The man there was very friendly and educated me on how to shop for my new bed. I wish I remember his name but he was awesome! Thanks for the help.

Everything everyone has said about Bruce Valk is spot on, knows his stuff, listens to help you find the right mattress, gets you a good deal, and is low-​key about it.

We headed to «Mattress Row» on Jackson yesterday expecting a hard sell that would make car buying look low pressure.
I have to say, even the chain that advertises NONSTOP on the radio was pretty low-​key (though the sales guy did limit the mattresses he showed us to the Cadillacs in the front row.) I found a nice, firm one I liked, but it would have cost $ 2,300 plus tax after their $ 200 off discount, so we headed up the hill to Ortho.
Bruce Valk greeted us politely, and just let us wander around until we decided we wanted some information. When I told him I needed a FIRM bed, he showed me options from the front row of the store to the back … not just the Caddies. Bruce knows his mattresses, tells you the pros and the cons, and doesn’t try to upsell you out of your price range. In fact, he really does everything he can to get you the best deal they can make. I know I sound gullible, but I am actually quite a cynic (especially with regard to people who quite likely work on commission), but, no, he really did make the effort. He didn’t push the add-​ons, either … mentioned, yes; pushed, no.
This weekend (Labor Day) the store is having 50% off and we-​pay-​your-​tax promotions. We walked out last night with a new bed set to arrive Wednesday — and we paid less than half what we would have for an equivalent set at Snooze Locomotive.
Ortho does charge $ 59 for delivery/​setup/​old bed removal, which is free at the other place, but that really wasn’t a deal-​breaker considering how much better the price was for the set.
AND, though the deal was done, Bruce called back this morning because he’d found a way to save us a bit more. WHEN DOES THAT HAPPEN?!?
My tips: Keep an eye on the newspaper inserts for one of Ortho’s frequent specials, go in at a slow time of day, and make sure you talk to Bruce. He’s good people.