Mart Cleaners

I am so grateful and relieved that I finally found an excellent dry cleaner in La Mesa. I am a frequent customer and would go nowhere else. The quality of their work is consistently very high. There is a craft to the process of dry cleaning, and these professionals are seasoned experts. Beautiful results every time. As to customer service, I love patronizing a longtime family-​owned small business. It is such a pleasure to know the employees and see the pride these generations of family take in what their father and grandfather built. Everyone is caring, attentive and friendly.

Terrible customer service, deceptive practices, and will not reimburse for damages. A friend that is not a Unilocal user, asked me to submit a review of this cleaner because of his terrible experience. My friend is a Merchant Marine Captain that does offshore boat deliveries. My friend brought in his foul weather jacket into Mart Cleaners for cleaning and minor alterations. The jacket was lightly soiled from normal use, but because it was an expensive foul-​weather jacket and was one of the essential «tools of his trade», he asked whether they had experience cleaning this type of jacket. The owner’s daughter was working the counter, and she brought her father (the owner) out to inspect the jacket; at which point, they assured him that they had lots of experience and knew how to clean this type of gear. They discussed the modifications to the weather flap covering the front zipper, and my friend was satisfied that they understood what was necessary.
However, when my friend arrived to pick up his jacket, he discovered that their cleaning process had ruined the jacket. The interior membrane of the Gill jacket had shrunk and become brittle. Yes, the jacket looked clean, but the jacket had shrunk about 25% and no longer fit, the inside liner had multiple tears and it sounded like someone was crushing a plastic water bottle, and all of the water repellent properties of the jacket had been destroyed. His $ 350 foul weather jacket was destroyed. Mart Cleaners had apparently recognized that the jacket had been ruined because they had not even bothered to send it out for the alterations. Alterations are not done in-​house. However, the cleaning process is done on-​site, so the damage done to the jacket was entirely the fault of this business. The owners were not in that day, so the employees working that day suggested that my friend return another day to discuss possible restitution with the owners. My friend assumed that since the business boasted that they had been in business since 1947, that the owners must know how to keep customers satisfied. My friend expected that they would offer to reimburse him for the cost of a replacement.
However, when he returned and spoke with the daughter of the owner, she blamed the damage on the fact that the jacket did not include a tag with instructions for cleaning. Both she and the owner had assured him that they knew how to clean this type of jacket, and when my friend pointed that out, she insisted that the damage occurred only because of the jacket didn’t have a tag with cleaning instructions. When my friend asked for restitution, she only offered 25% of the replacement cost, and she would only reimburse even that amount if my friend brought in the replacement jacket and receipt; my friend thought this was unacceptable because although the jacket was used, it was still in good condition. My friend visited West Marine and xeroxed all of the information regarding this model jacket including price tags. When he returned and presented this information to the owner’s daughter, she responded with a snippy, «What do you want me to do about it?» His response was, «Reimburse me or provide me with a comparable replacement jacket.» At which time she replied, «We won’t do that it was a used jacket.» My friend indicated that was unacceptable, so at that point she brought her father into the conversation, and they increased the offer to $ 100, again with the caveat that he must bring in the replacement with a receipt. This meager offer would not make him «whole», and the owners did not care that they had ruined a piece of gear that was essential to his work. The daughter was particularly rude about it. My friend left to consider his options. He was seriously considering taking them to small claims court, but he eventually decided he wanted nothing to do with these people.
I finally went in on his behalf with the jacket he bought to replace the one ruined by these people. They did give me the $ 100 that they had offered after I showed them the bill of sale for the new jacket, but they were not gracious about it. Plus the woman made at least two more snide comments during the exchange. I saw that another reviewer had a similar bad experience when these people ruined an expensive leather purse brought in for cleaning. Stay away if you expect a business to stand behind their work!

Best cleaners in san diego!!! Very Fast. Great service! Alexander is a great guy, great customer service!

This is my absolute favorite cleaners. Why, you ask? They do not send their clothes out. They are efficient, friendly and all around awesome. Their price is also very much affordable… I love them.
The staff is SUPER FRIENDLY. Oh, and they always have good quality candy for their customers!

I use them all the time for my uniforms and shirts. Great service. Never a single issue.

They say in by noon, out by 4… but they’re quicker sometimes! Very nice ladies at the counter and I was out the door within an few minutes of handing them my ticket!

Take down your one hour sign. It’s a La Mesa icon, but since it takes your establishment days to return dry cleaning and alterations, it’s very misleading.

The customer service is great here. The people are very friendly and the turnaround is quick, which is very attractive. However, walking in the door, I see a sign spotted on the back wall that states they use chemicals that are known to cause cancer. Thank you, but this will be the last time I go here, unless they offer a service that does not use these chemicals.
Also, I needed a suit altered for a wedding (within 2 days) and they referred me to their source who is also in La Mesa. Needless to say I drove to this «source» and spent $ 105 for a few minor alterations and when I went to put my suit on at home before my event, I was pissed that it still fit me exactly the same as before. Looking at the stitching, my wife and I wondered if she did anything at all? I would not recommend their alterations if this is who they’re sending it out to.

My denim jacket was dry cleaned here. They are very good honest people. I would recommend them to anyone.

They always do a great job and if they find something in the pockets they always give it back, this includes 5’s, 10’s and 20’s!