Kiddie Kandids

This place isthe WORST! I will never again spend 1 penny here. I strongly recommened you spread the word as well or simply take it from me and dont contribute any $ to this company.
I’ve gone there since my son was about 4 months old and signed up for their member package (ripp –off) but being a first time mommy i think i was just clueless about where else to go and get photos done. I have to say every expierence was something new– and not ina good way.
1. Staff always seemed to be short and not happy with their jobs
2. I would make appointments just to wait up to 30 minutes or more
3. When placing orders they would not arrive on time
4. The quality of prints are horrible.
5. I will have to say that the on-​site management did try to be helpful, its the district manager that was rude and never resolved my issue.
My last issue that finally made me quit this place is they lost my sons photos. I went back and forth with managers, district managers for 3 months!!! No one was able to help me and or even attempt to resolve this issue. Till this day I have never gotten to even view my sons photos online. HORRIBLE HORRIBLE HORRIBLE

1. Appointment was at 1:00 but we werent seen until 230 245 ish. so u can imagine of u have infants n toddlers… thats a loooong time to wait. By the time our turn came up kids were fussy tired. The photographers had no idea how to. set us.up. there poses werent creative. i. swear i take better pics wot my phone :-\ i.was.very unsatisfied from the start. i mentioned it there too. and they ddnt seem
. I can sat so. much more but i’ll.leave it at that. Never will i. go back.

12:45 showed for our 1:00 appointment and we where told that one of the camera had broken and they were running about ten mins. behind.
1:15 They came up to us and told us that it was going to take longer than they thought and it was looking that it was going to be more like a half an hour.
2:00 Our photo session finally begins. Once it begins everything runs smooth. The photographer is professional and can work with a newborn as well.
3:00 Our photo session ends and they photographer tells us we have to wait for 10 mins while our pics our beings processed.
3:15 Our pics our ready and we sit down with the photographer to show us the pics. Then she shows us all of the photo packages they have. We only really wanted to buy a CD of the pics but we listened to her spiel anyway.
4:00 After a little over three hours we finally left with CD in hand.

I wish there was a negative star rating. I booked an appointment in advance to have holiday pictures taken of my 7 month old daughter. I picked a weekday evening thinking that it would be less crowded. It was difficult to plan a good time for the pictures since I am a working mom. I arrived 15 minutes early as requested, but they were running behind. I waited patiently with my baby until it was our turn to have her pictures taken. Halfway through our session, I asked to change her outfit and the photographer left to finish photographing another customer. I again waited patiently with my baby. When the sitting was finished I was told my photos would be available for viewing in a few minutes, so I shopped around Babies R Us while I waited. Then I was told there was a problem with the computer and they were on hold with tech support and I would not be able to view my photos that day. I waited longer to see if tech support was able to resolve the issue that day so I could avoid another trip to the store. Nobody seemed to actually be on the phone with tech support and the manager was unavailable. Their resolution was to book an appointment for me to come in the following Friday to view the photos. Luckily, that was the day after Thanksgiving, so I was available to make the appointment. On Friday, I called in to make sure that the «technical issue» had been resolved before making the 20 minute drive from downtown to La Mesa. I was told they were. When I got to the studio, the pictures were of someone else’s baby and my pictures were still nowhere to be found. I don’t believe anyone even bothered to follow up with the «technical issue» they had. As a working mother, time is something I have very little of. Dealing with this business was a colossal waste of my precious time and they completely failed to deliver the product that they are selling. I still have no holiday pictures for my baby’s first Christmas.

Ehh. So I have gone to this store a few times with my kids. One of the ladies was kind of rude. Especially for it being a KIDS photography place. Also, I think it is RIDICULOUS you have to wait TWO STINKING WEEKS to get your photos or you have to pay like 10 or 20 dollars extra to get it immediately. Their reason for this is because the photos that take two weeks is better quality. Well, that should be a choice. Why do we parents have to wait two weeks for photos that we just took so they can be of better quality? That makes NO SENSE! Shouldnt we be given the option to choose that if we want? Not be made to wait. But whatever I guess. Then there is the fact that if you want to order more prints later, you ONCE AGAIN have to pay extra money. THAT is ridiculous too. WHY IN THE WORLD ARE YOU MAKING ME PAY MORE TO ORDER MORE FROM YOU? The photos are already expensive. And now a re-​ordering fee? AHHHH. This WAS a three stars, but now I am changing it to a two! And that’s only because the last lady I got was amazing. Wish I could remember her name.

Horrible!!!
Very unfriendly and unprofessional staff! Pics were so-​so and it’s obvious these young Girls are not PROFESSIONAL photographers.
We arrived at our appointment 20 minutes early and came to the service desk to check in. The 3 ‘photographers” were huddled around a computer. When the finally chose to acknowledge us, one said «Can we help you». i said «Yes, we’re here for our appointment» all 3 just turn around and continue what they were doing! No «we’ll be with you in a moment», NOTHING! Picture session took about 20 minutes but we were there for an HOUR AND 45 MINUTES waiting for them to figure out how to ring up our order and burn our picture disk (which we didn’t even get that day). I would’nt recommend this place at all. i called the district manager’s office and left a message. they haven’t bothered to follow up. No surprise really.