Enterprise Rent-A-Car

Recently rented a car when ours was in the shop and they picked us up and got us a car without any hassle. Friendly and professional staff.

I have traveled and rented cars around the world. The staff at the La Mesa office like working there and do an awesome job! Jehan, Amanda, Carson and the rest are so friendly. Each time I have rented, they have called me thanking me for my business. They are fast and efficient. I have been in this office when they are very busy and they still do a great job. In a world where customer service is out the window, the staff at the La Mesa Enterprise office are A+.

Couldn’t have asked for better customer service! I was running extremely late and it was imperative that I rented a car TODAY as I need to be in LA at 8:30 tomorrow morning. The way Tyler and Stetson were able to quickly and selflessly get me in and out the door with a great vehicle can only be describe as the BEST and HIGHEST QUALITY customer service I’ve ever encountered. These people are extremely knowledgable and caring, two attributes that are hard to come by these days… Especially considering how busy it was right before closing. To keep their composure (it was pretty busy) and fluidly help each customer with a smile and inviting attitude is nothing short of remarkable. If this branch was a bar or restaurant I would without hesitation bring all of my first dates there, reserve it for my bachelor party, hold my wedding reception and celebrate my retirement there. I will never visit any other car rental business and it is 110%, undoubtedly because of these two gentlemen. Give them a raise, buy them dinner, SEND THEM ON VACATION! I don’t care, but they deserve it! Thanks again boys! Your efforts did not go unnoticed!

This review is for the enterprise @ Ford dealership– I wasn’t thrilled about having to get a rental, but Laura Doria was quick to help me and get me in a nice ride. She was polite, friendly and professional. Upon returning the car, Brian assisted me to ensure a great experience with Enterprise. I wish renting a car was always like this. I definitely won’t be going back to Fox rental.

This was a seamless and easy process to get a rental car through insurance. I got picked up and dropped off at the auto body shop in a very timely manner. Everyone was very nice, I dealt with Amanda in particular who was very friendly and nice. She made the sometimes awkward ride very comfortable and nice. Thanks for all your help!

Stephanie looked upset as soon as we walked in, short with customers and not trying to help in any way, I had to come up with the solution. I have been with enterprise for over five years everyone is usually very nice and helpful. She does not like her job.

The best customer service of any enterprise in the east county. The employees in this office really go out of their way to help you and make you feel as though they value your business. Every single employee I dealt with in the La Mesa office was friendly and professional. They are fast at picking you up, processing your paperwork to get you on your way with a smile. And returning the vehicle was just as fast and easy. I have not a single complaint.

Typically this location is top-​notch, unfortunately the last 3 times I’ve rented from here they have been understaffed, out of cars, and with a line out the door. Today I waited an hour before they had to shuttle a group of us to the downtown location because they didn’t have enough vehicles. I understand that the car dealership they work with had sent over a large group of people that also needed cars but, having made a reservation for a specific pick up time I would have thought that would have taken priority. Come on enterprise, you can do better.

Enterprise always treat me right. Some of the other rental companies have not.
Keep up the good work

Tyler is amazing! Best service and extremely helpful I will be coming back to this enterprise rent a car!

This places hospitality is great! The cars they offer are in wonderful condition, and they’re really quick to get you where you’re heading! I’ve had the pleasure of doing business with them on many occasions due to an unfortunate series of repairs with Sids Auto body, and have been satisfied every time! If you’re ever in the area or need a rental car, I would highly recommend this place! Ask for Amanda! She’ll take great care of you!

Had a great experience. They were fast courteous and helped me with a car. I had the rental for several weeks and when I returned it they were prompt and friendly and gave meet a ride home. I sell definitely rent from them again.

One of the worst Enterprise dealerships around. Super slow moving. Never have inventory. Make you wait 40+ minutes CONSISTENTLY for rentals. I’ve HAD to come here through the nearby Jeep’s service rental plan and each time it is a big fiasco of waiting and waiting. Also with Jeep service, apparently you HAVE to rent a Chrysler product and of course this Enterprise never has any available so you wait even longer. When they finally do have a vehicle, they try to stick you in the corniest, tiniest car they have. Terrible service.

Had a great experience. The car was clean, and Carson took the time to show me the controls. It took less than 15 minutes both when I picked up the car and dropped it off. It’s a super friendly place with very efficient staff. Thank everyone and especially Carson for helping me out! I would definitely rent from this location again!

I was skeptical to come to enterprise based off of the reviews. I’m having a tough week (just got in a bad car accident, where my car was totaled) the last thing I wanted was a horrible experience renting a car.
Luckily my experience was not horrible, I got to this location 30 min before my scheduled appointment. They took me to the counter right away and started the process–
I didn’t know they only take payment in form of a credit card so that was a surprise… after paying for everything the the enterprise guy went to get the rental… the process was quick and reasonable. Im rating 2 stars because the car was NOT cleaned. The seats were dirty, and the car had a dusty grimy film on interior surfaces. The outside of the car also looked like it it was in dire need of a wash. I keep a very clean car so I admit I may be judging harsher than most, but with what customers pay for the service I would expect their cars to be clean, and well kept. I’m going to have the car for two weeks and might get the car detailed just because it’s so nasty– not an expense I should be covering.

PROS:
–Chris, one of the rental representatives is really hot
–They get you in and our quickly
CONS:
–Their selection of vehicles is limited and sometimes they don’t even have the car that you need.

I had a reservation for a rental car Monday ³⁄₁₆. I had called to set up everything in advance and the services were all paid for by my insurance. Enterprise picked me up, along with two other people, from the auto body shop.
I believe I was there the same day as another review here. Enterprise was packed – there was literally a long line of people out the front door. Between arriving and driving away in the rental car, the whole process took over an hour. The place was extremely packed and very understaffed.
I imagine there will be a lot of negative reviews and complaints from that day and I just wanted to commend the employees for being professional and considerate. Nearly all the customers were angry and complaining (myself included), yet the guys working there handled it well and continued to give great customer service.

Good location, significantly understaffed the day I came to rent a vehicle. The two gentlemen working the counter were multi tasking extremely well however this branch should have had more people working considering the totally full lobby of people both waiting to be helped and waiting for their cars. Wait time was around 45 mins from start to finish.

Terrific service. Problem solvers. Energetic.
Had a problem with my insurance company. Mike called them 3 times to get us into a car.
Use this company.

Had some vehicle damage, so I called my insurance to file a claim. Picked a body shop, and also said I’d be using the Enterprise that’s located right across the street.
Later that day a lady from Enterprise CALLS ME to set up a reservation. I told her my insurance covers up to $ 30/​day and I want to pay nothing out of pocket. She says no problem.
I show up at Enterprise on the date and time of my reservation, remind the guy that it’s $ 30/​day and I’m not paying out of pocket… and they don’t have a car ready for me?! What?! Isn’t that the point of a reservation?! Especially after they call ME for my business!
After ten minutes of waiting, I’m finally led out to the parking lot. A different guy tells me the rate is $ 30/​day for some SUV they happened to find and I’ll just have to pay the taxes. Nope! And he takes me back inside for more waiting.
Five minutes later they find a car that fits my needs, and I’m on the road with the worst customer service experience I’ve had this month.
When I return the car, I happen to be helped by the store manager. Being diligent, he asks me how the experience was and I relay the story you just read. Sadly, he doesn’t seem phased by it and I get the feeling it’s SOP for them.
You can guess where I won’t be renting a car in the future.