Douglas Shoe Repair No 3

This business was newly purchased in January. I have lived in the area for 30 years and it has changed hands quite often. My Daughter and Son purchased a cream colored coach bag 3 years ago as a Christmas gift and paid over $ 250 at the outlet. I don’t have to tell you it’s a very special bag to me, I use it as an everyday purse. Tired of it looking dirty and me cleaning it constantly, I called a reputable purse cleaner and was quoted $ 200 to clean inside and out. I took it to the shoe repair. I asked Javier Rojas Correa, the owner, how much would it cost me to clean and dye my purse black inside and out? I was quoted $ 30 and a week. I return after week it was not finished. He had run into some problems removed all of the previous dye. I was quoted another week. When I returned, to my surprise a brand spanking new looking perfect bag! I am so excited. My beautiful Coach purse will last me several more memorable years!

This is a little one person operation. Quality men’s shoes are really expensive so I have mine re-​soled until they fall off my feet! This store has done 3 pair of my shoes. The previous owner did a decent job but was not service oriented. The new owner had done excellent work. I would definitely use them again.
Do not expect Nordstrom’s customer service. Do expect quality craftsmanship!

Was hoping to be able to patronize a business within walking distance to my house. Told me they’d call me within week when my shoes were ready. I waited two weeks, went in, and my shoes were nowhere to be found. I waited in there for 40 minutes while they searched high and low, and alas, my shoes had disappeared. They offered no compensation, but told me they’d «keep looking». They never called me, I’ve checked back several times over the last 6 months and they’ve never been found. I just went by there the other day and it says there is a new owner.

called this place to get some info and pricing. was «greeted» (read: yelled at) by an extremely rude woman with the worst «customer service» (read: SHITTY ATTITUDE) i have experienced in quite some time. i asked two simple questions: could they repair my shoe in a certain way (nails instead of glue) and what the cost might be. i was met with hostility and was told in no uncertain terms, that, «i don’t know. i don’t know i need to see your shoes. bring them in or something!» at which point i said, «nice customer service, lady!» and hung up.”
my advice? don’t give these assholes any business. it’s people like them that give retailers a bad name.

Douglas Shoe Repair has done a great job for me and the many clients’ shoes I’ve brought in over the years. I have an errand-​running business and I choose the businesses I patronize, for others’ errands. This shop is reasonable, and the nice lady that works there is a pleasure to see. The shop could be cleaner and could use some «freshening». I just wish they had more business! I fear for the little shops with the nice people, in the strip malls. that don’t seem to be busy.
Go to Douglas Shoe Repair! They are between Michaels and Soup Plantation, corner of Dallas & Fletcher.