Caliber Collision

the work on my car was good the first time i used them but my experience with one of the supervisor sucked the second time. he was very unprofessional. he seemed to get offended when I asked questions. when I asked for my insurance company to take a look at estimate things went very bad. the insurance company was able to add more value to the damage of my car and to have more items repaired. when I asked about bringing my car back I was told he would have to see. my car was then taken to Sids auto body who did a good job but. I truly liked the workmanship of caliber collision but the mangers customer service has cause me to find a new body shop.

I had previously purchased my car at Carl Burger Dodge. And had to have a part that needed to be put on. Carl Burger said i had to have a collision place put it on. They didn’t have much to say about the collision place down the street from them. I decided to stopped by and see if they could help me. A gentleman by the name of Ivan assist me. he was very down to earth and kind. He saved me!!! Also the woman at the front desk was such a warm hearted and very pleasant woman. She me feel right at home. i recommend going to ask for both their services..

Was referred here by my insurance company for body work. They called me that morning to come in but when I went there they told me the estimator was at lunch and wont be back that day or for the next 4 days. They told me they could schedule something next week. Really what kind of customer service is that. I wish my business was so busy I could turn away clients. Went to Sids collision who took me immediately right after that. Complained to my insurance about there referral and hopefully they stop referring to them.

Everyone at Caliber in La Mesa that I dealt with was great, from the girl at the front desk, to the techs and Allyson was the best! They were all very nice, accommodating, and made things as easy as possible. It’s such a pain to have to give up your car for a week, but they did a great job, kept me informed every day as the status of my car (through text messages) and I picked it up and it looked great.

Everyone from my estimator, office staff and the techs who worked on my car were great. My car looks brand new. I definitely give them 5 stars!

USSA insurance sent me to Caliber Collision to get repair done. And since our head light was broken in the accident they also said for us to get into a rental car right away. Caliber collison gave us an appointment to come in for an estimate a week after we called. I told the receptionist that i can not drive around with a broken head lamp and she said that was the soonest appointment available. We went to our appointment on time but the estimator was not. He took his time coming out. when he finally did he just took a few pictures and did not even check the headlight. he said the estimate would be ready in 20 minutes. i asked him about the rental but he said that he had to do the estimate first. we had to get somewhere so i said we could not wait and would call back. he said he would email me the estimate, which he never did. we received a call the next day from the receptionist to schedule our appointment for the repair. The soonest appointment was two weeks away. i explained that the head light was not working and we needed to get a rental but enterprise would not release the rental car until our car was left at the shop for repairs. she said she would have the estimator call me back. he called at the end of the day and said that he has seen worse cars and they still drive their cars so he could not get us in any sooner and he would not take our car in for us to get into a rental car because he knows the insurance company will not cover the rental for the two weeks before the service is done. i explained to him that we needed to drive at night and it is unsafe to drive with a broken headlight. he said that i could pay for the rental for the two weeks before the repairs are done. he said he has been doing this a long time and he knows the insurance company does not like to pay the rental fees when no work is being done on the car. i told him that the insurance company had already approved the rental because the car is unsafe to drive. he said that he has seen cars with worse damage and they still drive around in them. but since i never had a chance to look at the estimate i did not even know what caliber collision wrote was wrong with the car. the estimator just kept repeating that the car is fine to drive in it’s current condition and the insurance company will not pay for the rental car so i would be left paying the rental fees… the following night as we drove home we were pulled over by the kindest police officer i have ever met and i started crying explaining the nightmare we were going through with caliber collision saying the car was fine to drive. he said the car was not safe to drive without two working head lamps. he told me to get firm with the insurance company. the next day we called USSA and they referred us to SIDS auto body who took one look at the car and said this vehicle is not safe to drive with a broken head lamp and had us get into a rental car the same day.

Caliber Collision is great! While it took longer than I wanted to, they had to order a door for my SUV which was actually much faster than I thought.
They even cleaned my SUV, and had all my paperwork set for me to sign and get out in 5 mins since I had an appointment right after!!!
Everyone was very helpful and friendly during the process and my SUV looks brand new again.
I would recommend them to all my friends and family!

My car had been hit, and was left in terrible shape. Luckily the people who hit me left their information, which is how I needed up at Caliber Collision!
Let me just say that these people know how to magically make your car appear as if it had just stepped off fresh from the line factory line! They fixed it all, FLAWLESSLY. BEN is your guy!!! His team of guys definitely had their work cut out for them, and it was BEN that kept me up to date with where my car was in the repair process and made the whole situation feel much better, and gave me a peace of mind!
Thank you Ben and the team at caliber collision, you are amazing!
Ps. The front desk lady is SUPER nice, and does a great job at keeping all paper work neat and organized for your records.

I have nothing but great things to say about calibers customer service, support, flexibility, & strive for customer satisfaction! They were so professional and really cared about helping us with our difficult situation. Very friendly and honest. The repair team kept us informed every few days and worked with us in every way they could. I want to give a special thanks to Ben, the person who was our contact guy on this job. He did everything he could to help us and we couldn’t be more happy with the time it took and care and quality of the work. Thank you Ben and your team for the awesome job and patience. I would definitely recommend this auto body shop to anyone if they asked .!!

I used Caliber Collision because that is what my insurance suggested and figured it would be the easiest. For insurance wise it was, I just paid my deductible and all was taken care of, that was not my problem. My problem with my experience was the time issue. I got in an accident August 1 and my car was taken to Caliber the next day. Both my driver side air bag and passenger air bag were deployed as well as a cracked windshield and broken review mirror, no exterior damage was done. They estimated my car would be done maximum 2 weeks. Which was fine, the only concern I had was that I had to leave for school in the middle of August. SO after 2 weeks go by and my car still is not ready I am a little concerned. I called and got some more information and found out the airbags were lost in the mail and had to get sent out again meaning my car would not be done by the time I had to leave for school. At this point I was extremely worried and did not know how I would move back to my school in Northern California. My insurance helped a little and got it so they could tow my car up to my school when it was done, which was great. But since my car was still not done and I had no other way of getting up to school than driving I had to get a rent a car. I figured I would only have this for a few days, a week max until my car was ready. Turns out I had to have a rent a car for 13 days costing me a lot more than expected all because my car was not ready by the time they said it would be. Once my car was finally done they sent it up to my school and still did not inform me that my car was done or that it was on it’s way up here causing me to have my rental car for about 3 more days than needed. The person who delivered my car called me when he was 40 minutes away, and that was my only warning. I had to be there to sign for my car and was forced to miss one of my classes due to poor communication skills. When I got my car back I get in to park it and realize that the review mirror is still completely shattered, like it was after the accident. At this point I was completely outraged. The fact that they put in a brand new windshield and still put the broken review mirror back on baffled me. I don’t know if this just got overseen or what but it just seemed completely strange to me that someone could miss that. I called the guy I was dealing with at Caliber, Ben, and seemed to be unaware of this situation. His solution was to send me a new one in the mail and for me to put it on myself. Which for some might not be a problem but I know little to nothing about how to fix a car so now I need to take more time out of my day to go to a different body shop and have someone else fix this for me. So overall my car that was suppose to be ready in 2 weeks ended up taking 4 and a half weeks to get back to me and it still had damage. Costing me almost $ 600 more than what I should of paid because of the service I had with Caliber. I would not recommend this company to anyone that I know who has been in an accident and needs their car back in a timely manner.

I used Caliber since my insurance company recommended them and it was so easy to just pay the deductible and go on my way after my car was repaired. My friend used an outside shop and is still fighting his insurance company for payment, months later! Ben, my service estimator was great and kept me informed on the progress of my repairs. The only issue I had was my accident occurred on Saturday and I wasn’t able to get an appointment until Wednesday but once I got my car in, the repairs were done in about 7 working days and it was ready when Ben said it would be. They did a good job on the repairs and even matched my weird green paint… looks great! Thank you! Hopefully, I will never have to use them again, but, accidents happen…

They do really good work. I’ve had them repair my vehicle two times, my car comes out looking as good as new. They clean my vehicle really good afterwards. The only thing that I do not like about the shop is they can be a little slow with repairs. The last time I went they informed me my vehicle would be ready in 10 business days, but it in fact took them 15 business days.

Everyone at Caliber Collision in La Mesa was extremely courteous, helpful and friendly. They made my accident experience tolerable. Javier was my estimator. He was awesome! He made sure to keep me informed, and even drove my car over to the rental and helped me as I was juggling car-​seats. Javier was so friendly and went above and beyond courtesy. My car was done on time — even slightly early — washed and in perfect condition. Excellent service!
The front office assistant was friendly, and made it a family-​friendly environment. She put on a movie for my kids while my estimate was being done. They had coffee for adults, and a popcorn machine for anyone! They were clean and organized.

Two stars because of the work. No stars for the service and making me feel like I’m at the doctors office instead of a body shop. I set up an appointment through my insurance company to have the work done here. I set a date and time for an appointment. I called prior to the appointment to see if I could bring my car in early… the lady on the phone gave me a cold no and said they were all «booked». I should have taken this as a warning sign and moved on from there. Instead I brought in my car and they had me wait in a waiting room for the appraisal guy to come take a look. 15 minutes went by and he wanders out looks at the car for a minute, snaps a few photos and goes back for another 20 minutes to draw up paperwork. I had a quote drawn up at Sids two days prior and the whole process took 10 minutes. Should have gone with them.
Next up:
Told there was more work and would take an extra day. I told them no problem and that would be fine. Long story short I didn’t get it back for two days after the said return date.
I was told that the paint was taking longer to dry than expected but when i drove by the place on my way to the gym, my car was out front with the entire damaged section still needing to be painted. Overall the repair work look good. Although my cars power steering seems jacked up. Not sure if its from driving a rental car for 8 days or if there’s really a problem…
I will update this if it is a problem.
1 suggestion: you know when people are coming in to pick up their car or complete forms. Have them ready before the customer gets there so you don’t torture your clients with crappy cartoon movies.

They don’t deserve one star, though I’m pretty unsatisfied with my last visit.
I show up around 9:05 for my 9:00 appointment. There’s another guy already waiting for the same service advisor (SA). Is the other guy running really late, really early, or did they double book the SA? They SA finally comes out… and helps me first. Thank goodness they got that right and honored their appointment.
Later that morning I get a call from the SA. He doesn’t have an estimate for me (so they can start repairs), but he says his shop is overbooked and is it okay if they send my car to another Caliber in the area. I say no problem, whatever is quickest to get the car back to me.
24 hours later, and I haven’t heard from the other shop. After extended effort on my part, I’m finally in touch with an SA there. And six business days later, I finally get my car back (though the repair was supposed to take four or less).
I’m not urging anyone to completely boycott this place, just be aware of some of their customer service practices.

My vehicle was rear-​ended. I took the vehicle to Caliber for an estimate at the recommendation of my insurance company. The service writer went ahead and wrote up an estimate and assured me that all my concerns would be addressed. Then, they sent an estimate to my insurance company and told them a completely different story saying the damage was minimal. I took it to another body shop and it turns out that the frame on my vehicle was bent. If I had the repair work done here, I don’t really think the vehicle would have been repaired properly.

Jeremy is awesome had my car fixed in 6 days when the other guys said it would take 12. Great customers service! Excellent work! Could not have ask for a better experience. Highly recommend this company.

Had a pretty lousy experience here. Repair took forever and I had to do all the calling to get updates. Vehicle was finished last week but I never got a phone call… I had to call them today and ask. None of the time estimates were ever right and there was no calm to tell me the time frame had changed. Ill be calling my insurance company and try and get this location removed. The work was exactly what was supposed to get done, hence the 2 stars, but the overall customer satisfaction is zero. Oh and they were nice enough to leave some candy wrappers in my car too. Outstanding professionalism!

I am so angry. I had planned to write a generous review back in December but never got around to it. In light of todays events however, my mind has changed. I did an excessive amount of damage to my car, got it repaired and had no problems. Until today. I went to sell ny car and it turns out that there was frame damage which this place failed to disclose to me. I was assured by this place that there was no frame damage. Liars! I smell a rat. They did not disclose it to my insurance company either. Beware. Do your repairs elsewhere.

I hate car accidents and I am sure nobody likes them. I took my car here since it was referred by the insurance company and I didn’t know much other repair shops in San Diego.
Alyson is awesome and she did an excellent job on follow-​ups and updating the status of my repair. They got my car repaired earlier than the promised date and they even give my baby a car wash!
The day after I picked up my car, I heard some weird noise when I was driving. I called Alyson right away and she asked me to come to the shop again to see if there was anything wrong after the repair. It was just a minor problem and they fixed it right away.
I am absolutely satisfy with the service and quality of the repair!