AutoZone

So I hate to take a star off my review but wow today I walked in and was greeted and told that they would be with me in a minute. So I stood there then walked to the wiper blades which I needed, and tried to find what I needed but couldn’t. So I walked back up and waited. When the gentlemen named Uziel I believe he’s the store manager too… when he was done he started helping someone else!!! Knowing I was there for the past 10 minutes! Then he rudely said well you weren’t in line. Are you kidding me !!! I almost blew up on him but luckily Brandon who has helped me before said hey I’ll take care of you as soon as I’m done. Now that’s AMAZING SERVICE AND HE IS SOMEONE WHO SHOULD BE STORE MANAGER NOT THE OTHER DUDE! I even told a lady who was waiting hey get in line or he won’t help you and I swear to you he did the same thing. Someone else walked up from the side and he was helping him so then that lady got irritated and said excuse me I was in line. For a store manager you should have better training and way better customer service skills!!!

I bought a new battery yesterday and paid extra for the 3 year warranty. After I swiped my card and entered the pin the clerk said it didn’t go through and I had to do it again. Later that day I looked at my online banking and saw they charged me twice for the same purchase! I called the store they said after payment posted I could go back with the bank statement and I could get a refund. I went back today the manager said he didn’t know how to refund the money without voiding my warranty! After he looked at my bank statement he took out his phone and started going through all my purchases adding them up on his phone. Then he told me I wasn’t double charged according to his math. I had to call my bank and have them explain things to him. He then refunded my money but the warranty that I paid extra for was still voided. I didn’t appreciate the manager going through my personal finances then lying to my face! I paid for a 3 year warranty and didn’t get it! I also didn’t appreciate being hassled by management when it was their employees mistake. Basically the employee didn’t know what he was doing and neither did the manager! I will be contacting corporate tomorrow to file a complaint and get my warranty back. I’m tired of getting screwed over! Beware of this place they are shady! I won’t be coming back to this location !

I purchased some new windshield wipers the other day at this location. After I made my purchase, the clerk asked me if I needed help putting them on my car. I was so surprised. I’m a 71 year old senior and I DEFINITELY needed help even though I didn’t ask for it. What a nice thing to do for me. Thank you Auto Zone! And Thank you to the nice young man who helped me!

Great customer service. Went in talked to them about our battery needing a recharge from what we were told from someone else. He tested the battery from the car found nothing to be wrong with it. He explained to us why the juice could be pulling but that it should be recharging itself. It took little to no time and we were on our way.

bought a red top optima battery for my corvette a little over a year, the battery went bad and i have to jump start my car every morning and because the employee was lazy to take my information and save it in their system and i don’t have proof of purchase they told me nothing they can do about. just to mention those kind of batteries come with 3 year warranty and its stamped with their part number and the date that it was made so they try their best to NOT warranty it if you dont have proof of purchase. very disappointed

I’ve been here a number of times over the years. The service has always been good. I can’t say that I’ve explored the store. I usually just come in and go to the counter and ask for what I need. The guys upfront will pretty much just look it up and grab it for you. They are always super friendly. Once I needed a replacement hose for my smog check, the guy went out to my car and measured the cracked hose, cut a new one, replaced it for me and rang it up! Talk about great service. It’s not like I even asked him to do that either. They are just so nice here.

Ben the manager needs customer service training. I was next waiting for help and the phone rang and he answered it ignoring me. He didn’t put the call on hold, he put me, a live customer who had been waiting 6 minutes on hold. Very disrespectful and wrong, but he didn’t seem to care. Kevin was nice once I finally was able to get some help.

Rude workers that make you feel like a complete idiot when it comes to cars. Never coming back to this one again.

Thorough, friendly service from the manager who answered the phone. Mostly I had a number of urgent questions regarding a difficulty with my car, and although it was clear that they would make little of no money from this, were VERY helpful regarding my predicament. A few days later I went in to purchase some specialty items, and again, got thorough, friendly service from the staff. It’s nice to know when you can count on someone regarding your car!

Walked in the door and was helped right away. Thanks Frank for the quick, friendly service. Pretty sure I wasnt even in the store for more than 5 min. Awesome. Oh and it was cheaper than I expected. Bonus.

Quick in and quick out, had what I needed and cashier was friendly.

This place is clean and has great service. Always has all the parts you need. I know that if you need assistant on your car. The auto zone employs will not go outside and help you after dark.

«This is a one MAN Operation here.»
Were the words spoken to me by Nathan at the front desk. Both my friend Robby and I stood there with a look of puzzlement as that there were other people working there with him. Namely a woman with black and dyed blond hair who was helping other customers.
Our problem was this: Dead battery in a motorcycle that was left on the highway about an hour ago and we needed a new battery so we could get him back on the road. Nathan told us that they do not sell charged batteries nor do they check to see the status of your batteries to see if they will or will not carry a charge any more. That is a customer problem, someone should be able to help a customer on that so that they are already there they are going to buy a battery from you! You can convert that to sales people!
So we asked if there were a motorcycle shop nearby and he referred us to a place that was several miles away. So we left and while in the car we headed east and Holy Jumping Buddha on a Po-​Go Stick! We saw a Motor cycle dealership!
We went in and bought an already charged battery that was actually cheaper than the battery that was uncharged at Auto Zone!
So, dear Auto Zone manager, change your set up buddy! You are losing money and customers on this type of sale. Maybe restructure that set up?
I hope to have a better experience next time.

I had a noticeably awesome experience as well. Needed some parts, lights, wipers. Went in asked guy at counter. He asked what car. Types everything in super quick, wile answering our questions, finds all we need, retrieves quickly, marks in sharpy clearly on every bulb packaging where they go exacly on the car and sends us on our way. It felt like we were there for one minute! He was polight, interested, fast, and patient. Also when he asked what washer blades we wanted I said «I don’t know, San Diego washer blades» and he came back with some options. I thought it was thoughtful and creative the way he handled it. Most people might «say so like what, cheap ones?» or just not get what I meant. So what I’m saying was the guy was clever.
The place was in a convenient location because when we pulled out and forgot something, just wrapped around the side, and pulled in a 3^rd entrance. Easy to park, quick in and out service. Clean too.

I was very pleased with the customer service offered by AutoZone. I only came here to buy a new air filter for my car and they were able to suggest other items to me (cabin air filter) which was perfect. They were polite, courtesy, helpful and had a large selection of supplies.

Despite the other reviews, I had a great experience at this location. I walked in the door and was immediately greeted by Matthew, the parts manager. He was ver nice and went out of his way to make sure I got the parts I needed.

So as I pulled in to the store today I noticed 3 team members standing outside talking with one another.
As I went in the side the guy behind the counter had a line at the register people at the parts counter and the phone ringing nonstop. The guy that was inside the store went to the door and called the other 3 people in but took them 10min to come help him. When they walked in the girl started to help customers and the other 2 guys went into the back. Now being in Customer service myself if I walked in and seen a line at the register and the parts counter I would jump in and help till they get caught up not just walk into the back. They have lost my personal business and my works business. If they will treat people like that I don’t want to give the my money.

i walk in. despite there being four or five employees at the counter, no one greets me or asks if they can help.
i approach the counter and ask for help. after a couple of minutes trying to complete a simple transaction with a mumbling and surly employee, i have the new gas cap i need.
«can someone come cut the old gas cap off and open this one for me?»
«no.»
“can i use some scissors to do it?”
«we don’t have scissors.»
«a box cutter or something?»
«we don’t have that.»
«in this whole store, where you get tons of shipments, nothing to cut anything?»
«no.»
“okay.“
i wish she had just said she didn’t want to get me scissors instead of telling me they didn’t exist in the store, WHICH IS OBVIOUSLY NOT TRUE.