AT&T Authorized Retailer

For once a phone retailer with good customer service! Went in to add another phone to my account and they made it totally hassle free. They were quick, efficient, and courteous.

Outstanding service from Marshawn and Patrick. Knowledgeable, courteous, efficient. Give these gentleman a raise.
***AT&T store next to Bath & Body Works; the real store. Not the mini storefront by the movie theatre.

Good customer service, Tyler is the best. I came with my friend here, she needed help with her phone. They helped us really fast n gave us good advices on how to lower the bill. They didn’t charge us for new sim card they gave us.
Really recommend it!

So I walked into my old carrier this morning to help me with the phone issue. When I walked in I had an appointment and honestly I couldn’t figure out who a colleague was and who a patron was they were so lax and unprofessional in their attire. I was made to feel stupid when my phone wasn’t working I tried everything that I prompted to and for some reason the phone decided to work for the technician. After that it wasn’t holding a charge I didn’t want to update my plan anymore I had to switch anyway the contract was up. So I went to AT&T and I’ve been there previously they remembered me by name and were immediately helpful. Paris didn’t outstanding job I walked in just to have mostly help with my U-​verse which he was able to clear up for me when customer serviceon the phone couldn’t. He helped resolve that he answered my questions quickly and knowledgeably about adding a line to my husband’s current contract. He explained in broke down the pricing I ended up walking out with an iPhone 6 and it is spectacular six my issues got everything taken care of everything is reasonably priced and he got me the absolute best deal. I would recommend this location to anyone and everyone as they are friendly upbeat professional and overall actually care about your service. Most of my issues today had Apsley nothing to do with Commissioner gains on Paris his part and he still did a phenomenal job on assisting me andI switched over from my old service that I was grandfathered in on a limited and I’m now and AT&T customer for wireless again. So thank you Paris for doing an awesome job and thanks all the other associates for entertaining me during the time it took to take care of all these questions.

AT&T in general disappointed me I’ve been a member for 4yrs and when I also wanted Internet for my home they offered 18gb for $ 45.when I said I didn’t want the house phone they said ok but at installation he said he had to do the phone. I called and she said without phone it would be $ 69. Then went on to offer me other packages. AT THE END we basically got 18gb for $ 45 lmao exactly what they offered me but without the phone. They just try and sell u first and act like they can’t get it to u.
Then when I cancelled because roommate situation, I’ve been waiting 2 months for them to send the paper to return the modem which u can’t just take to their store and have them credit u.
…still waiting. Told her I didn’t have a printer today and she said it’s faster to email it to me… lmao they’re so stupid.
They told me I only owe $ 87 for prorated amount and installation …2months later they added more installation fee and said there was nothing they could do
Also when I went to this location to get a two year they made me feel stupid for not doing the nex program which I full understand and had multiple people go over it with me but they weren’t listening to why I didn’t want to do it.
They made 3 other customers turn away and feel dumb because they wouldn’t do it I was there for 3hrs before I went to the corporate store.
Also at this store they tried to say the only tempered glass they had was $ 50 and that’s all they carried.
At corporate I got taken care of and got tempered glass the highest one you sell is $ 30 lol
They do that because they get marked down if they sign u on another 2yr and they have to keep their sales up an employee told me.
I understand that I work with sales but don’t make your customers feel like they don’t even want to be apart of att at all!

There are two AT&T stores at Grossmont Center. This is for the smaller one, the larger one is much better staffed. The smaller one across from the movie theater is screwing me over and nobody in AT&T wants to fix this problem.
I went in to switch my phone number over to an old phone I brought in. No problems, bought a SIM card, and they said they would give me a discount on my account because it looked available, all went good.
Then I notice a new line on my account (which I am being CHARGED for) that shows suspended and for a tablet. I DON’T HAVE A TABLET. How the hell did they add a line without my knowledge, consent, authorization, etc? Now when I call them out on it they act like they can’t fix it and have no idea where it came from. I called AT&T customer service who said go back to the store who did it so they can fix it because the could not do it over the phone during that call. So I go to store and the girl who screwed me isn’t there so they can not help me and I must come back again. So I go again today and the manager Joanna doesn’t care because she is training a new employee during a sale. The other girl is shocked I called her out, Brianna, and she can’t help either for some unknown reason. She can’t cancel the line and calling AT&T help wasn’t working. So now I wait for the last girl Roxanne to call me back because they are «about to be too busy» to help me right now while I’m there at the store for the 4TH TIME IN LESS THAN 30 DAYS.
Glad they are selling things like crazy while I am being pushed to the side with a FRAUDULENT AND ILLEGAL LINE ADDED TO MY ACCOUNT. Emphasis on MY ACCOUNT. Which they can add lines to without my knowledge, but can’t remove them. Can’t wait for this to be resolved, if it ever will be. As I sit here waiting for a «call back» because the didn’t want me to wait in store. Very disappointed with AT&T when every time I call I have to hear how valued AT&T customers are.

Walked in to just check how my plan would change if I got new phones. Steven Han the store manager helped us. He treated us like personal friends (we meet him for the first time there). We were just checking but liked his service that we bought two new Samsung Galaxy S5 Active phones. I did not get the other male employee’s name but I watched him deal with other customers and he was good too. So yup I had a great experience at this AT&T Store. I will recommend friends & family this store. As a Raider fan that was one Charger fan I enjoyed doing business with.

I recently bought a new phone and needed to have my contacts synced. At first, I went to the AT&T near Macy’s and there were 3 people working there and 2 were already with customers. After waiting for 10 minutes one of the employees told me she was leaving and asked what I needed. When I told her, she said in a very negative tone «Oh, you have a Blackberry?» and then told me they didn’t even have the right cord to do what I needed and told me to go to the other AT&T store by Radio Shack. I was annoyed but I did and I am so glad. The employees here (Troy, Steven and Erica) were super helpful, super nice and very friendly. Troy is the one who synced my contacts and he even had the same phone I had purchased and taught me how to use it. If you want great customer service and not to be treated like you’re bothering anyone then go to this AT&T. I will never go anywhere else.

The staff is not very friendly or informative. They really knock the competition. There is hardly ever anybody in their store. They need to change their staff and Be a bit more friendly. I like the company but these guys don’t do it any justice.

Steven is AMAZING!!! He will always have our business from now on. He really knows his craft and he treats you with respect. Doesn’t sell you products you really don’t need. Thank you for everything and I will recommend this store to all my friends and family.

The people in this store are not very well trained, or they just don’t give a damn. I spoke to a guy named Stephen on the phone. I had to redirect his attention to what I was saying since he was also talking to someone else. He told me I could get AT&T service for my Samsung Galaxy Nexus for about $ 30 per month, but when I went into the store, it was magically changed to $ 90 per month. THREE TIMES what he told me on the phone. I’ve had many other similar problem with AT&T. I wouldn’t recommend them.

Fantastic service!!! I came to the store on my break today & a nice worker was working with a customer & politely excused himself to welcome me & let me know someone would be right with me. The manager over heard the employee & promptly came from the back office & asked how he may help. I explained my son had locked his phone & after spending quite some time on the phone with customer service I decided just to come person to get it fixed. After he verified my account identity he was able to have my sons phone working in no time. He then told me about some other services they have to offer I may find useful & how to find it on line. I was in & out in less than 10 minutes :) A+ Service! Thank you

I had a great expierence at this store today. I called in ahead of time to ask if they could help find a phone that my older father could use. Requirements were large font, loud ringer and large buttons. Ray said he had just the phone we were looking for. Sure enough they had it pulled and ready for us when we came to the store. Everyone working there was friendly and helpful. They made sure the phone settings were explained and helped with changing settings. They also made sure all the rebate info was filled out and ready for mailing. We will be going back to this store for our future phone needs.

Yikes. I went here for the first time today because I planned on getting a new phone. Back home, I have a fantastic AT&T and I expected the same service but was severely disappointed. I walked in and immediately noticed the lack of cleanliness and organization in the store. This particular observation was not necessarily important to me as long as service was on par… and it wasn’t.
There were three younger males behind the counter that appeared to be best friends killing time on the job. One was assisting an older woman and the other two just stood there and immaturely laughed and joked with each other. Finally, one associate remembered that he was supposed to offer assistance and asked how he might help me. Bonus!
The phone I requested was unavailable. Typically, in this situation, I would expect an associate to offer solutions to this minor problem. Perhaps, mentioning the restock date so that I may return? Maybe sell me a better phone? With a big smile on his face, the associate simply said, «…go to radioshack.»
Two seconds later, I walked across the way to radioshack and experienced the best customer service I have ever had.
Good job, AT&T Grossmont. You get 1 star for referring me to a professional place that could actually take care of me. I’ll be sure to bypass your store and go straight to radioshack or another AT&T next time.

Finally Grossmont changed their AT&T store. Because I went here before and tried to purchase a phone, and they said they weren’t a «real» store. Haha then wtf do you do all day then I thought to myself.
But now this store is a ALIVE and sells and functions like one of the other stores. The only reason I choose to come to this store is because of the location. I rather deal with Grossmont Center traffic vs. Mission Valley nonsense. I come here very frequently because I have the worst luck with technology and always lose my phone or I have a malfunction.
People here are really laid back and are willing to help you. Everytime I go, there is no one in the store, which is a good thing for me because then I don’t have to wait to get my problem solved. I actually went here the other day to get a new sim card because someone jacked my phone. Sluts! I didn’t know how to tell my mom because I knew she would be super pissed off and it would just stir into world war 3 lecture blah blah blah. So one of the employees was like just tell her that your sim card died. Thanks to him, I was in the clear.
Raising the bar once again! Choose At&t service!