AMI Property Management

So I waited to write my review, I’ve been at my new spot for about a week and had a toilet leak when we first moved in. They came the next day and replaced the whole toilet! Turned out it was really old but it was super fast. Plumber Jose was very nice and professional as well. I had some other issues like the door stoppers were missing, loose paneling on the front door, again they came next day. Ignacio did the repairs and was super fast and friendly!”!’ And each time they came at their scheduled time!!! Also I like that I can pay online, people who complain about being charged a late fee are crazy, it says it in the lease and why wouldn’t u pay online??? Anyhow staff is really nice, Judy and Nicole are sweet, in all I’m happy thus far. They get shit done fast.

Finally had my stove fixed and its working great again! Find myself having to call in at times in order for things to get replaced but it DOES happen. ;)

If you decide to rent from these people, say goodbye to your deposit.

Not to be trusted with your deposit.
I rented a small one bedroom apartment in San Diego, and the agent Samantha Scheel asked for a $ 900 deposit (one-​months rent). I thought that was high for this place but I was in a bind so. The apartment was a dump. The carpet was stained and smelled like dog pee. The electricity went out on a weekly basis because of the terrible wiring in the house. There were only 2 outlets in the entire 1 unit. It was quite ridiculous. Lastly the bathtub clogged constantly. I mean constantly. To top this off the maintenance was so poor that I ended up getting a lot of the stuff done myself. I had the vanity In the bath replaced, the carpets replaced, and the bath un clogged on a weekly basis. I spent over $ 2000 on this rat nest to make it livable. This was okay seeing that the rent was great for the area and figured it was a wash. Well it wasn’t; After my lease was up I ended up moving on. I assumed that since I was left the place with new carpet, new vanity, and fresh paint that I would get my full deposit. To my surprise I was sent a bill for $ 250. They charged me $ 1150 for BS charges. $ 400 cleaning fee (I paid for a professional cleaning service before I left, the place was spotless), $ 250 Carpet cleaning (carpet was less than 12 months old), $ 500 re paint.
I contacted them numerous times to give them a chance to explain themselves and got no response. This company are a bunch of crooks!

The office nanager Sandy is rude, said she doesn’t rent to my kind… WTF is that supposed to mean?!? I tried reporting her, but since it was verbal i had no proof! My x lived in a unit they have in North Park & they gave the place a face lift, but it’s not safe walking up the stairs, they’re definitely not up to code, the railing is lose and wabbles from the 2^nd ~ erd floor, plumbing sucks, when u shooter the water ribs from under the stairs & green slimmy gunk forms down there. They will lie & cherge u for damages like paint after living there 3yrs saying it smelt like smoke, we dont know how when neither of us smoked! If u report them and Steve or Sandy find out it was u, good luck because they do retaliate against u & make living there stressful… If there’s a cheaper way to fix something they always go that route instead of fixing things properly. Rents r cheap for a reason, their slim lords and only make units look presentable and u don’t discover things until you’re locked into a leader with them. Shady shady

I have rented fro AMI twice. Once in 2010 and again in 2013 – 14. The deposits make it easy to get into a place. The apartments are cute and funky and the neighborhoods are awesome. The rents are the cheapest in downtown so that was nice. They were always helpful and kind. When I had an issue with my stove the maintenance man was there the next day and took care of the problem and a few other things that he saw, that I missed. I moved out of state and that is the only reason I left them. I got my entire cleaning deposit back, of course I busted my hump to make sure the place was clean but a lot of places keep part of your deposit anyway. If i ever move back to San Diego, I will rent form them again!

I had a great expirence with AMI (besides having to live w/​a weirdass roommate for a year… but I wont hold that nightmare against AMI lol). We were in a year long lease with them and throughout the year I was very happy with our lease contract. First off AMI has beautiful apartments for rent in North Park. I loved our condo. And the person on the property really kept up the place. Repainted all of our front doors, garage doors and the fixtures. Always looked clean and kept.
The maintenance always got back in a very timely manner. They returned calls within 24 hours. When we moved in we noticed a lot of the appliances were not working right i. e dishwasher, washer and dryer, some clogged drains. They fixed them immedediatly. We never even had to be home as long as they had permission to enter.
I had problems with the toilet in my bathroom not flushing after maintance attempted to fix it by the third time they went ahead and replaced the entire toilet. For free. That’s great service.
We also recieved most of our deposit back. They dinged us $ 130 for cleaning but returned the rest. We were both very satisfied.
Not 5 stars because some of the girls in the front office could be A LOT nicer. I remember going to sign the lease and one blonde girl being very short and rushing us. Samantha handled out listing and was always kind of cold. Not very personable to communicate with.
Judy is an absolute sweet heart. Always up beat and very friendly.

So far, so good. Perhaps all the negative reviews catalyzed a turnaround in service quality. I just moved into one of their apartments and the process has been quite smooth. Everyone has been very friendly, especially Sandy. I received the apartment in great condition. I hope my positive experience continues.

I rented from this company years ago, and I concur. When there are obvious problems with a property, they like to punish the the teller of bad tidings. I agree with Louise– they are very good about getting you into the apartment smoothly and efficiently. After that, they will only take care of as much as they can get away with.

I have been a tenant for just over 2 years. All I can say is, «CAVEAT EMPTOR»!! The receptionist in their office is very friendly and professional in person and they’ve never raised my rent, so that’s why i gave them 1 star. However, every time I’ve contacted them by phone they either failed to respond in a timely manner or just plain pretended that our conversation never happened.

I’ve been renting the same unit for over 10 years and the management of the property was recently changed to AMI Property Management. However, they are the worst. They have really bad customer service. They rarely return phone calls, have poor maintenance team, and they sound really annoyed when you report a work order. For example, I called them about their broken refrigerator, washer and dryer, and the response I got from them was «you want too many new things.»

They seem to lose rent checks very often and then try to charge you a late fee. Even lost one that was handed to the receptionist. The owners are rude, especially the sister. Maintenance never got there in a timely manner or when they said. Owner finally dumped them, but he was even worse.

Horrible.
The worst.
I’ve been a renter for over 20 years and they are the worst yet.
Raised rent for no reason after renting for 5+ years.
No returned calls, emails, or letters.
Poor maintenance team that is hard to get a hold of.
Poor upkeep on property.
Lost my rent check and tried to charge me a 10% late fee.
They don’t take cash.
AMI please get it right. People hate the way you do business. Long term tenants should be rewarded not punished. My rental property needs work and I am not going to call you and wait weeks for a response. No parking, homeless people sleeping on the property, noisy neighbors, no upkeep, no improvements. Why exactly did you raise the rent?
Worst ever. Get a clue. Retire please. You are obviously old and over it. Someone who actually cares about their job can replace you in a heartbeat.

how can i pay online for AMI property management? help !!!

AMI is the first CA company i have rented with, but having moved from Brooklyn, NY I am an experienced renter.
the initial process of renting the apartment went smoothly and was taken care of really well. we had no issues with the rental company.
however, now that we have been in the apartment some months some issues have come up. namely, a completely unresponsive property management system.
we have had a plumbing/​construction issue that has been ignored now for 2 weeks — no answer to voicemails.
now a circuit just went out and i cannot get a single person on the phone and i have no confidence that my calls or messages will be answered. i will be spending the weekend with no power in my bathroom and half of my kitchen out. all that needs to be done is to flip the circuit, but i still cannot get even an answer as to where the circuit breaker is (not in the apartment — i’ve been all over it)
even in my worst apartment in Brooklyn, i have never had such terrible response time.
renter beware.

I have been in an Apt for 5 years managed by them. Overall I have had a good expieriance with them but ihe property n the past they have made some follys and put me in bad situaations.
The Good:
Online ability to pay-​rent with monthly reminders
Hours of operation are adheard to
Front Desk staff is well mannored and curtious
They are close to me
Most departments are very responsive to inquireies.
The Bad:
Maintanace Department has at some times been hard to reach, a few times I had to wait days for a reply from Voicemails I have left. Thankfully I know the owner of the land so I just got that route.
The upper level management has been rude a few times to complaints turning me into the bad guy. Now I just ignore problems in light of having to find a new residence.
They lost my rent check 2 times and put me on the hook for a late fee. Coincidentally they changed the policy the 2^nd time that rent could not be left under the door as some thefts had been taking place. (I was not refunded the money)
They dont seem to check the property often to see «How things are» I have some issues I just bottle up. Again I kn ow the owner so I ignore them.
Overall:
I have had several property managemnts over there and this one rates higher (yes even with the issues) they can make your life miserable if they want to and Im thankful for that.

Maybe I am a little bias because this is the first company I rented from in San Diego but I liked AMI. There was one rude woman there but the rest of them were always nice and helpful. The few issues I had were addressed very quickly. They did a thorough walk through of my apartment and told me what needed to be cleaned in order to receive my full deposit back minus shampooing (the apt can almost always get it done for less than you can). Best of all, I didn’t have to worry about getting a three day pay or quit notice on my door on the third of the month because I forgot to pay rent.
Thanks AMI, I actually miss you at this point.

I would give them zero stars if I could. Very rude, never knew what was going on. We were excellent tenants, always paid rent on time, very clean and not noisy. When we moved in the screens on the windows weren’t even secured and some of the mini blinds were literally hanging off the windows. There was a gigantic table in our tiny kitchen that they never cleared out. And in the closet… a shower curtain rod on the floor instead of a sturdy wood pole. I had to call multiple times to get anything fixed, and when anything was fixed it was WAY later. We also had a flooding problem in the bathroom, it was disgusting. Sewage coming up into the tub and all over the place — ended up there was a clog near the shared laundry. My boyfriend had to hose the bathroom down with bleach because they didn’t have anyone come out to clean up. And then we had to endure about 3 days of a dehumidifier. It was difficult to use the bathroom because of how hot the toilet seat got. At that point we really could have bailed on our lease for uninhabitable living conditions.
If you rent from them make sure you write everything down and take pictures! Know your rights as a tenant. Check out:
I was so happy when the building’s owners switched to K & R Properties. They are awesome. AMI sucks big time.