Ximed Medical Group

We went for a follow-​up today on my husband’s excellent heart bypass surgery by Dr. Richard Stahl and his Scripps team. This is where their offices are, but the surgeons are off in surgery and the Physician Assistants are at Ximed to do the post-​op exams. We had two female PA’s as a team, and they were kind and helpful. They made sure we understood that although we are covered by Kaiser, to come back to them if there is a problem with the sutures and actual surgery, that it was their work and they were responsible for it. Liked the attitude. We have learned to take our own lite wheelchair everywhere… It’s a transport chair from Costco, as we can’t always find one, even at the hospitals. It’s a problem everywhere we go. I am small and can lift it in and out of the trunk.

Arrived at the ximed building yesterday with a sprained ankle. I fully expected that a wheelchair would be available to get me into the building and up to my doctors office. Silly me, I even expected an attendant to be there to assist me. Airports have such things, shouldn’t doctors offices?
We were informed by the valet parking attendant (not exactly a hospital official in my mind) that no wheel chairs were available. He suggested calling the doctor’s office to ask for a wheelchair or crutches. We did that and the doctor had nothing to offer. Not being able to get out of the car, other than to crawl on my hands a knees, I insisted my husband «do something». That he did. He temporarily swiped the receptionist’s wheeled office chair and pushed me around the building. Resourceful, perhaps, third-​world perhaps, and I’m sorry for the receptionist who returned to their post and had no where to sit for a while.
Upon exit the valet informed us that he’s seen people waiting around for two hours figuring out this same problem. Quality care? I think not.