Verizon Wireless – 4G Wireless

I was confused. It is important for everyone to understand that this is NOT AN OFFICIAL Verizon store. This means that this store will have different prices, fees, and return policies compared to regular Verizon stores or
. My experience:
states that it is a $ 35 fee to return an iPhone. This store charges you $ 100.
Nice guys who are very eager to help, but be an informed shopper!

Service was over-​the-​top good. With patience and good humor, Taylor took all necessary time to walk us through using our new iPhone and to complete a difficult transfer of data from our severely handicapped old phone. We were encouraged to return should any question or problem arise.

They are not an actual Verizon store… they will tack on extra charges to your credit card (like insurance you don’t need or want because you already have AppleCare) without your authorization. When you call Verizon Customer Service, they won’t be able to help because this store isn’t a real Verizon store, they’re just an independent retailer who doesn’t have to answer to anyone.
They put charged my credit card several times for insurance I didn’t order or want, and of course they won’t cancel it. They say I have to call yet another company, some insurance company and deal with them. Been on hold now for 20 minutes.
DO NOT SHOP HERE, JUST GO DIRECTLY TO APPLE OR A LEGIT VERIZON STORE.

If I could give them no stars I would! I should’ve read the Unilocal reviews before coming into this store last month. I was given the run around the moment we walked in the store dealing with our accounts and OF COURSE, they hustled us on extra charges and services! It’s like walking into a car dealership the moment you walk into the store to see how much they can rob you! And speaking to a Verizon representative over the phone to address charges that I wasn’t aware of, they informed me that you have to be careful going into a Verizon Authorized Retailer than to the Corporate store. So the moral of the story is, DO NOT GO TO THIS VERIZON AUTHORIZED RETAIL LOCATION – CALL VERIZON CUSTOMER SERVICE TO LOCATE A CORPORATE STORE! THESE PEOPLE WILL HUSTLE YOU WITH NO REMORSE!!! DO NOT BELIEVE WHAT SAM TELLS YOU – HE WILL SALES TALK YOU THROUGH THE END OF YOUR TRANSACTIONS!

Great customer service, very nice agents there… Taylor and Sam were very helpful. Really appreciate their help for getting my phone upgraded and getting new lines … Keep up the hard work
Happy holidays

I would recommend another pone provider. If ur stuck with Verizon like I had been. I recommend another store.
The employees here will tell you what you want for a sale. I bought an iPhone here over two years ago and it took weeks longer than they promised to get it in.
Today I walked in and inquired about the insurance they told me that if I didn’t use I could put down for a new phone. I was told today it’s an outside insurance company. I have to mail it in separately and I will get a check separately.
I just sat with their manager, «Sam» Zahr for 45 minutes and he kept telling me I was buying an iPhone and getting one free, this location only and today only. I was still paying $ 660 for the free phone over two years. What a joke!!! He was also very rude and lied about what he said. He was misleading and lies several times about several points.

Thanks Mauricio for clearing everything up and explaining my plan in detail. I appreciate his courtesy and will be returning to him and recommending people to him in the future.

TL;DR: Not a real Verizon store – just a retailer – and they act like it. If you want your business taken care of correctly, go to the corporate store at UTC where you will actually have some pull. These guys almost cost me and my family thousands in international roaming and refused to take responsibility. Totally unprofessional.
UPDATE: I went back in later on, and was again «helped» by Sam. He told me that the way I had gone about closing down the line his guy had opened for me «was actually really screwed up.» Yeah, well, you wouldn’t do it, so I had to go through corporate. After being presented with copious amounts of evidence, he finally determined that his guys had in fact made an error, so I again asked him to return the Jetpack free of charge. He claimed that had we been charged overages due to his employee’s mistakes, they would have credited them back to us. I don’t believe that for one second. He then again claimed that I needed to pay the restocking fee – so I had him call corporate, who immediately credited my account the restocking fee. This guy is a snake with absolutely no regard for customers, nor any sense that he should be held accountable. I have filed a formal complaint against him and this 4G location with Verizon corporate.
The long version: Just to be clear, these guys are a wireless retailer, not a corporate store, which, in my experience, means that they are not trained in or knowledgable about the overall repercussions of their actions.
My family is on an unlimited talk/​text, shared data plan, and has been for as long as I can remember. My dad went in to upgrade one of his employee’s phones from an old flip phone to an iPhone 5S.
During what should have been a simple transaction, he was talked into moving up his data plan from 16GB to 18GB and adding a new line that would enable him to get a mobile hotspot (jetpack) device for $ 20/​month. He was told that this would save him $ 25/​month in the long run. He travels to Mexico City frequently on business, so he made sure that he would not lose his international plan.
Because I am the one who knows a little bit about the way this particular Verizon store does business, I was immediately suspicious when he told me about the changes and the new line. So, I went online, and found that they had not made the promised changes.
The next day, my dad went back into the store and told them that there had been an error. The rep said he had forgotten to make the switch and immediately put us on to The Verizon Plan XXL.
I was still suspicious, so I again went online to make sure everything was copacetic. What I found was not. The rep had taken off all Mexico & Canada Talk/​Text time, and had instead put 100 MB (aka NOTHING) of international data onto my dad’s line. This was a problem not only because our old plan afforded us more international data than that, but because he is not the only one who makes and receives calls and texts to and from Mexico.
I had to spend the next several hours on the phone with Verizon corporate undoing the retailer’s actions.
When I went in the next morning to close out the line with the jetpack on it and return the device, I was told that what they had done had been correct and would have saved us $ 200/​month. I told them that they were incorrect, and so they told me that in order to close out that line there would be a $ 50 restocking fee. I refused to pay it due to the circumstances, and they refused to close out the line. I immediately called Verizon and they apologized and closed out the line without a problem. They also informed me that since I have a business account, there should have been no restocking fee.
The manager, Sam, was discourteous and rude. He did not seem to want to help at all, and refused to take any responsibility for the actions of his employees.
I have never had a good experience at this store, and I would highly recommend taking your business elsewhere.

Best customer service ever at a V store by Brian Higney Asst Manager. He was helpful and went above and beyond to help us leave with a better solution. Thanks!

They were nice guys, but if I would have completed the deal, I would be out
$ 1400. Do not trust them, get it written down on paper, and then go to the real Verizon store. I spent 7 hours dealing with them, that I will not get back. I am just going to get tin cans and string, cell phones and cell phone companies are evil, or they are idiots.

Went in over the weekend and the reps were courteous, professional and patient! The rep worked with the Verizon Corporate Rep on the phone for over 1-​Hour as he had us jumping through hoops like they always do to get anything done. Corporate agent was unprofessional and the 4G Wireless Rep had me sit down and asked me to relax while he handled it. WOW! That was awesome service and he got a replacement phone confirmed for next day delivery.
I would recommend these guys to anyone.

I just had the best experience with Anthony Sherman helping me fix a brand-​new iPhone 6 that had a complicated email problem. Too much info was put in by the Comcast people that prevented me from sending and receiving emails and he figured this complicated problem out. And he was very pleasant the entire time even though I had no idea what was going on. If you’re in La Jolla you need to come to the Verizon office and let Anthony help you. I’m on vacation and the last thing I wanted to do was spend days and days on my phone. and he fixed it for me… kudos to Anthony!

Alright… so I normally do lots of research before buying a new phone and switching plans. However, the person I worked with gave us an unbelievable deal. It sounded too good to be true, but he wrote down the numbers, saying that if we upgraded from our old family plan to the new EDGE plan, our bill would only go up about ~30 $. In addition, he would upgrade my dad’s basic phone to an iPhone 5S for free, my sister’s iPhone 5S to a 6 for nearly free, and my iPhone 5 to a 6 for cheap (after rebates and such). He also threw in cases for all of us, which persuaded us even more.
So, by the time our bill comes, it’s nearly 400 $ because he didn’t let us know about the upgrade fees and additional taxes. That was understandable. But then the following month, our bill came out to be around 264 $, which was twice what the salesperson said it’d increase.
I ended up going to a different Verizon store so they could go over the bill with me, and that was when I found out this location isn’t a «real» Verizon Store. They’re simply a licensed retailer so they don’t factor in all the details. They’re really just out to try to sell you products.
It’s really frustrating because there’s nothing I can do about it since they’re not an actual Verizon Store and I can’t reverse my upgraded plan since it’s outdated. One thing for sure is that I won’t recommend anyone to go here!

I highly recommend this location for any phone issues, I have been here on several occasions and have always received excellent customer service! Recently I was helped by Anthony and Mauricio, both were extremely tech savvy and really helpful, way to go guys, thank you so much for all your help!

I highly recommend visiting this location and working with Mark Silberstein. Last week I broke the screen on my iphone 5 and knew I didn’t want to pay to replace the screen when I was up for an upgrade in less than 2 months. Mark was able to get me an early upgrade to the iphone 6 with the new «verizon edge» plan for about $ 150 (after taxes).
Mark was extremely efficient and had me in and out of Verizon in less than 30 minutes with my new phone! He quickly installed the clear screen protector, my new case and had everything set up and ready to go in no time flat. I couldn’t have asked for a better experience when every other Verizon store I have been to has been chaotic (Mission Valley location) and time consuming (Kearny Mesa location). This location will definitely be my go to choice from now on. :)

I get a call from one of the staff members claiming I’m eligible for an upgrade. After several calls I decided to go in and check out what they had to offer. I was pressured into buying a phone I didn’t want and a plan that included a portable hot spot that I didn’t even need. Wasted a hundred bucks and two hours of my time. A week later I return the phone and upgrade to the next iPhone (another $ 150). When I ask about getting me off the edge plan they tell me it’s been too long and I can’t return the device… even though I never left the store with it.
For the next 4 months and at least 7 visits I was told «We’re still working on it». Mauricio got me into the mess and kept calling other managers to get me out. Joe assured me he’d fix it… two months go by and no changes. On my 7^th and final visit I talk to Rob. He gives me his personal cell number and says he’s the manager and he’ll resolve it. Three weeks go by and no changes. Today I went to a different Verizon store and had the entire problem resolved in 30 min. Plan changed and money refunded. I will never step foot in this store again.

My experiences at this store up until yesterday were absolutely terrible. Any time I went in I felt like I was intruding — no customer service skills at all. But since the store is so convenient to my home I gutted it out and wore thick skin to get a charger or my annual upgrade. The skies parted and the heavens opened when I went into the store yesterday. Not sure if there is new management but wow what a turn around. A great guy by the name of Mark helped me not only with a giant smile on his face but quick and knowledgeable service. The cell phone gods must of heard all the complaints.

This place is the best verizon store to go to! I have been a verizon customer for over 15 years and never experience service like this. They are so attentive and patient with all my cell phone issues.
Usually I dread going to the cell phone store because the wait is forever and customer service is a hit or miss but this location goes above and beyond to keep their clients happy. Mark the assistant manager is a God send, and such a pleasure to work with. Defiantly check this place out. I highly recommend and will only go to this Verizon location from now on. Thanks guys!!!
Alana

This is not a real Verizon store. They are big scammers. Tricked my friend into a new contract and gave her a «free» tablet for which she had to pay for an extra line without telling her. We went back three times demanding to see the district manager and they finally unwound the entire deal. When we called Verizon we were told they receive tons of complaints about this store and that is not an actual Verizon store, but one that sells Verizon product and contracts.

DO NOT GO HERE! YOU WILL BE SCAMMED.
I recently bought an iphone 6 here to put on my pre-​existing phone plan. I wanted to just buy the phone outright and keep my current plan, but I was promised by the workers that if I went on the phone payment plan and changed my plan to the «flex» plan, that my monthly bill would only be $ 5 more a month. So I bought the $ 300 total care package to obtain my phone, and assumed my monthly plan would go from $ 105 to $ 110, like I was promised. Sounded too good to be true, and it was…
My bill is now $ 138 a month. Over two years, that comes to $ 600 more payments then I was told I was going to have to make. Oh, and the return policy is 14 days, so I can’t return my phone.
I called Verizon, and they said that this store is a Verizon retailer, not officially a Verizon store, and that I was blatantly given false information.
DO NOT GO HERE! YOU WILL BE SCAMMED. Please learn from my mistakes so my situation was not in vain.