Terry Hudkins – State Farm Insurance Agent

Terry Hudkins has been my agent for 15 years. Over the years, I have been extremely pleased with Terry and his office staff member Carola. State Farm is a very reputable company and their claim process has always been top notch. I highly recommend trusting Terry and State Farm to help with any insurance related matters.

We had our condo building insurance policy with this agency for many years. It was something set up by previous owners so I personally did not choose this agency. As President of the HOA, I had to call them up a few times to address not too complicated HOA matters (increasing/​adding coverage, get copy of declarations for owners that needed it for purchase/​sell, etc). EVERY SINGLE time I called the agency, the ladies on the phone were the most unfriendly type of persons I have encountered. They always acted as I was an annoyance and were difficult when trying to make them do anything. I really could not wait to get rid of them and if we didn’t earlier, it was because their Premium Price was very competitive. Every time I had to call this agency I sighed and prepared to just be patient. Other owners and the property management company had the same feeling. We got a quote from a competitor and the premium price was just about the same so we switched in March 2015. Finally. Good riddance.

I recently chose statefarm to be my new insurance company. I got an online quote and made contact with an agent named Jennifer. Everything seemed to be going smoothly until she started to use an impolite tone with me. I was in a situation where I needed my insurance before the weekend. State farm, or at least this location, is not open on the weekends. She said maybe she will get it done by the end of the day (Friday). Jennifer said some one else has walked in while we were on the phone and they hold more priority she said. Jennifer used her impolite tone again when she told me she’ll try to have it finished. We ended our phone call at (1:19).
Never got an email copy of my insurance but she did make sure to run my card and remove my money from my bank account. Now it’s Saturday, they are closed. I have no insurance (illegal) and my money is gone so I cannot get insurance from elsewhere.
Avoid this insurance company at all cost, it cost me a lot of wasted time, stress and now I am going to have to submit a form with my bank to get my money back from statefarm. I’m disgusted with the customer service and experience.
Also statefarm’s logistics seem out of date. The fact you cannot make a policy online, complete it and then get an email of your insurance card… I feel like it’s still the 90’s.

Jennifer Lee is one of the best Insurance Agents I have ever worked with. Most agents act as though you are a HUGE inconvience to them, but not Jennifer. There was a mix up with my renters insurance and I needed an updated form. Jennifer got right back to me and sent me everything I needed within a couple hours of asking for it! If you are looking for insurance of any type talk to Jennifer. You won’t be disappointed.