Swiss Watch Gallery

I would give Cesar and Victor 6 stars out of 5, if it’s possible. They were above good customer service, and worked with me to find the right gift for my family. Thank you guys!

Tres bien as the beauty of jewels and watches are magnificent! True I’ve haunted the boutiques of antique jewelers ala San Francisco, Portland, NYC and many cities. Even Sotheby’s and other auctioneers!
Worn, gifted diamonds, ruby, sapphires, gold in my youth! As really the best sentiment of jewels and watches is as gifts to later leave to heirs! Inexcusable for moi to resort to self pity purchases!
What impressed me here was Victor, manager at Swiss Watch Gallery!
Spot on is Victor in fine sales and customer service. As evident when he whipped out cell to verify gold per ounce for moi a mere window shopper!
Good karma as Victor to get big sales this holiday season! As wine sales taught me, often best buyers don’t purchase on first visit!
Excellent job Swiss Watch Gallery in having Victor as manager!
God bless+++

Great service, great prices
I have been coming to these guys for some time now, and their service and price matching is the best in the business. Sure you can get a watch a couple hundred bucks cheaper off the gray market, but I’d rather know that whatever I am paying for is not only certified from the original dealer, but through SWG, offer a full 5 year extension on the house, as well as yearly polishings.

Spent a few weeks searching for a particular Daytona, I called a lot of Rolex agents but was unable locate that particular one. After speaking to Cecile she amazingly had one in the safe and I picked it up that day. I could not be happier with the watch.

I walked into Swiss Watch Gallery and was approached by Victor. Victor gave me a friendly greetings. We had a small conversation to what I like to purchase. Victor showed me the item. I asked Victor to order the item for me. Without any hesitations, Victor filled out the paper work and order for me. Victor was very friendly and professional. I felt very comfortable, satisfy, and happy during my visit at Swiss Watch Gallery. I will definitely come back to this place. Thanks Victor…

They were very kind to clean my rings for free, and they did a great job.
That said, I have been shopping for a new jeweler for a wedding band — and hopefully someone I can trust and work well with for many years for future jewelry — and it surprised me that the person who helped me at Swiss Watch Gallery was a bit dismissive of my potential business. I suppose $ 2−4k is perhaps beneath their target customers? I did not name a budget (money isn’t really the issue — it is more that we don’t want the band to overtake the ring, which means the diamonds cannot be larger than 3 points). I have been trying to figure out some design elements, and the person wasn’t really into answering those questions or helping me find someone who could do that. The person also got annoyed when I touched the stone of the just-​cleaned ring in order to put it on my hand… Awkward.
Still, I appreciate that they did not charge me to clean my ring, and it was beautifully done. It sparkled so much at dinner that night that my partner noticed and joked that it was blinding him :)

For my graduation from UCSD, Victor helped me design a gorgeous, custom made ring and matching earrings with amethyst stones and yellow gold. It was truly amazing that he used the gold from my mom’s engagement ring and 3 amethyst stones that she gave to me before she passed away when I was 12. I am 22 now, and it was Victor’s idea to use the jewelry I already had in my possession to make something truly special for my graduation, well in my price range.
In addition to the beautiful craftsmanship, Victor’s customer service showed how much he cared about meeting my expectations for my graduation jewelry. He communicated very clearly what to expect in the design, how he would use the old jewelry to make something new, the cost of everything, how to reach him, and when it would be ready to pick up. Victor gave thorough explanations and I didn’t need to ask many questions to understand. It was even ready a few days early of the date I requested. I am blown away by their service and highly recommend others to visit this jewelry store.

Swiss Gallery was very professional and very honest.
Victor helped us out and he is a man of his word.
It was definitely a pleasure making this purchase and I wouldn’t go anywhere else to shop for my high end jewelry and watches.
Thank you Victor, you were truly a please to work with and I love my new watch!

Most likely the lowest priced Rolex AD in San Diego.
Business seems stale, so use your «price consideration» skills!
Purchased my 14060M from Jimmy and Liz in 2011 for 15% off, OTD. Was back in 92 093 this past weekend and decided to stop by to pick up a white dial 116 520, hence this late review. Asides from the security guard, the entire staff is new.
On this visit, Cecile helped me handle the selection and offered list with no tax for the Daytona. None in stock, was quoted a 6 wks lead time. Friendly and knowledgeable, just odd she glanced at my A386 and mumbled «hum, interesting…»
Showroom is much emptier than 3 years ago. Panerai never came in (since CJ Charles on Prospect is an AD), Bell&Ross left, Ulysse Nardin left, and the TAG Heuer case is pretty empty with just a few pre-​2013 pieces. Their cases now house beauty products, Montblanc pens, watch winders, and Oris/​Tutima.
The Rolex selection is also somewhat outdated. Did not see the BLNR, ceramic daytona/​platona, sky-​dwellers, SS yacht-​master, new Cellini line, and of course not the SD-​C. Just lots and lots of DJs and the typical WG/​two tone sports models.
You can feel the vibe that biz is dwindling, esp if Facebook games are open on all the computers.
Definitely a good opportunity for potential buyers in the market to score a deal.

After several awkward, pushy, and uncomfortable engagement ring shopping experiences, I decided to stop by this place. I met Victor and from the beginning had nothing but a pleasant experience. My fiancé and I stopped by a few times before actually purchasing and at no point felt pressured to buy. My ring is absolutely beautiful! It is better than any ring I’ve ever seen. Victor was just great to work with.

In our search for the perfect engagement ring, my girlfriend and I went to Jared’s and Robbins Bros prior to coming to Swiss Watch Gallery. At both of the previous places, we felt that the people were very pushy and did not listen to our budget. When we came and met Victor at Swiss Watch, it was a very different experience.
We must have come into this store 6 or 7 times before we finally decided on the perfect ring and the perfect diamond. We never felt rushed or pressured at any time. The prices were very reasonable compared to the big names. They make beautiful custom rings here and since they make their own jewelry, it is significantly cheaper than other places. I never felt at all like Victor was pushy and he always listened to what we were interested in.
My now fiancé’ is very happy with her engagement ring and her wedding band (she’s not allowed to wear it just yet) and she gets compliments from everyone. Thanks for a great experience. I highly recommend.

Hey Victor, again just another thank you for the great follow up customer support. It was class act and appreciate the dealings… I will refer people to this store to support local business.

Had a wonderful experience at Swiss Watch Gallery. Gianni was very friendly and easy to deal with. Worked with me to get a new band when the factory band on my Tag Monaco was a bit too small. Awesome store and people, wish I lived closer.

Hello,
We had a great experience buying our wedding bands from this store. The manager, Victor, was very helpful and our rings turned out great. I wanted my band to have alternating stones with diamond and sapphires and Victor was able to accommodate my request with beautiful stones. I couldn’t afford a custom ring to fit my diamond engagement band, so Victor showed me several alternatives that looked great but also fit my budget. He also had our rings ready before the date we agreed on, so we didn’t have to worry about them as the wedding got closer.
Thank you!

Do not buy your watch here !!! I purchased my Rolex from this store and service was great when I was buying it, we’ll it all changes drastically once you have a problem. I spend $ 9k for my Rolex about 1,5 years ago, for me it is a lot of money for a watch. That’s why I was very particular about the warranty and services they promise. Well I got a small chip on the face (crystal sapphire) and call them to see what could be done. Well they told me it can take up to 12 weeks !!! They will charge me $ 250 for the crystal and here what’s The Craziest Part I will have to pay $ 650 for service, even though my certificate from Rolex states I have FREE service for 2 years !!! Wow what a «great» service. I would not spend a dollar here !!! I got a quote from another Rolex Dealer to replace the face for $ 150. Wow u feel I was taken advantage off :(.

Bought a titanium Swiss Army dive watch from there about 3 months ago. Turned out that while overall badass watch, this particular titanium watch (Divemaster 500 Titanium), scratches just by breathing on the thing. It’s ridiculous. When I brought this up to the saleswoman later on, she tried to claim that titanium is more scratch resistant than stainless steel. Simple Google search will refute that claim. Way to know the products you sell guys.
But my main complaint is with their false claim of «once a year free watch refacing,» service, which ended up being far from what is claimed on the receipt. When I got my watch back, it looked in identical condition to when I turned it in, everywhere except the clasp hadn’t even been touched. Furthermore, they didn’t even bother cleaning it before returning it to me. I had to wash all the filth and excess metal polish cream off with soap and water when I got home. Wow, real professional guys. So what was pitched to me as basically complete polishing and buffing of the whole watch, ended up my watch being in transit to and from the watch service place they send it in to, for 3 weeks, and all the guy did was go around and «spot-​remove» little scratches here and there. No apparent polishing or buffing as far as I’m concerned.
The story ends with when I picked up the watch today and brought up this issue, the lady started to claim she thought the watch looked «like brand new» and she repeatedly referred to me as «picky» and «anal.» Perhaps if I had paid more than $ 700 for my watch, I would have got better treatment.
So the end result is, I’m gonna go find an actual, professional, watch service place and pay them to actually «resurface» my watch.
Goes without saying, I will never go back there again.

I brought Swiss Watch Gallery my Breitling to have the rotating benzel fixed on 26 Aug and did not get it back until 16 Nov. Over 2.5 months to have a small part ordered and replaced in the watch. When I dropped off the watch they promised me the watch in 7 – 10 days. After 3 weeks with no phone call, I called them to get an update and they told me «if we haven’t called you then it’s not done yet, probably needs another 7 – 10 days» they didn’t even call the jeweler for an update. After 10 days and no phone call, I called them to get an update «Its not ready but I will call you when its ready». Two weeks later I called them demanding an update on my watch or they return it immediately. They checked the status and called me back a couple hour later and told me they had just ordered the part and it was on back order at Breitling. Another 2 weeks before they finally called me on 16 Nov to tell me it was fixed. Cost me $ 200 to have the benzel fixed and 2.5 months without my watch.
I had considered buying a Rolex from them, but once I had this experience of complete disregard for customer service I will never go there again, even to get a battery changed on my Swiss Army watch. How hard is it to keep your customer informed??? 7 – 10 days turned into 2.5 months! Their poor customer service lost them the sale of a Rolex and future purchases. Complete garbage.

I purchased a $ 2700 Oakley Time Bomb on line. I went here to have it sized. What a mistake. Before I had them do the job, I asked the guy who re-​sized it if he could do this job. He said he and worked with oakley watches before and it would be no problem. When I finally got the watch back after it was sized, I noticed that many of the heads on the screws were stripped and the unobtanium band was punctured in several places. They ruined the back side of the watch band. Will cost me $ 300 to fix as I now need an entirely new watch band from oakley
I thought they would have taken more care with my expensive watch. But I guess they just thought it was a piece of garbage since it’s only a $ 2700.00 watch. They obviously wanted to send me a message that I am not the kind of customer they would like with a cheap $ 2700 watch.
And did they charge me for this. You bet.

Haven’t been invited to a single event and still haven’t heard back about a Ulysse Nardin I had ordered.
Not entirely shocking as the clientele and service has gone down. I was in the mall there for another store and watched as no one came in for about 2 hrs.
sad really but its gone down hill since Liz left.

I just bought some diamond earrings for my wife at SWG and it was an awesome experience! I was helped by Leyla and was impressed with her choices and knowledge. Plus the pricing of this set was very aggressive and I have not a shred of «buyers remorse».
I look forward to shopping here early next year and pulling the trigger on a new Tag Heuer.