Solazzo

We were delighted with these apartment homes. They have everything we are looking for plus fun for our pets with the plans for a new obstacle course for our furry ones. Coming from Illinois I feel the prices are a bit high but so are most places around the San Diego area that have ammenities. Thanks to Anna we will be calling the Solazzo our home!

Dane and Anna have been so great showing the apartments and being available for questions! I first saw the place with Dane who answered all my questions and did a great job showing the place without being too «sales-​y» (i.e. not feeling like a used car dealership). I came back 2 days later with my wife and Anna showed us the apartment again and had all the answers to our questions. Both Dane and Anna have been spectacular in reply times and keeping us updated in the application process. It’s like having an apartment move-​in concierge!
This review is for pre-​move in. I will update once I move in and have been there a while.

We really enjoyed touring this apartment complex with Priscilla! She was very personable and we immediately knew this was our first choice. The location is fantastic and Priscilla mentioned that they’re about a month away from finishing construction on their brand new dog park, which is really important to us because we have a yellow Lab. The apartments have been finished beautifully, too – the countertops! The kitchen! The stainless steel appliances! Definitely swoon-​worthy. We hope to call it home very soon!

Beautiful community with a very friendly and helpful staff! The 3^rd floor, vaulted ceilings and cozy fireplaces are a must see! They have made my apartment searching process so much easier!

I have lived in 3 ground floor apartments in my life and 1 middle floor apartment: all where I lived peacefully, NEVER disturbed by my neighbors. The Solazzo does Not offer apartment homes, they offer CARDBOARD BOXES. I can hear my upstairs neighbors cough and sneeze! So imagine how it feels to have 4 adults above you stomping on their floors day and night! — A total Nightmare! I hear Loud creaks, pounding, conversations, coughing! NOT exaggerating! Neighbors movements come through so vividly from my low ceiling, right above my head it often keeps me awake most of the night.
I moved here from Texas without seeing the apartment beforehand (Big Mistake). Melissa in the leasing office made my ²⁄₂ with a larger than usual patio sound ideal: she assured me that it was fully renovated, quiet and private, wow, was I ever grossly misled. I told Melissa multiple times that I work from home and that it was so vital for me to have a quiet and peaceful environment to work in. I asked every possible question and reviewed my lease carefully. I even chatted with several other agents, and the manager, everyone seemed kind and helpful.
I was never informed that the complex is also undergoing Massive renovations before signing my lease and moving here from Texas. A very shady and shameful way to conduct business so be very cautious when dealing with this company! Renting a renovated apartment sounds nice, but renting an apartment where extremely loud and disturbing demolitions, pounding, hammering, power-​drilling, having multiple workman talking loud, residue, dust, toxic chemical smells going into your apartment constantly — in ALL of the apartments immediately surrounding mine has been a Nightmare experience for my young son and I! My work has massively suffered, so has my emotional and physical health and wellness. I’ve fallen very ill Twice since moving here and I typically never get sick. My little boy has also been constantly sick as well!
First the unit directly next door to me was renovated, next the adjoining unit directly above me, and now the unit above that and the walls in this building are PAPER THIN: you can hear Everything! The vents are connected, the apartments are very poorly insulated so all the toxins will come into your apartment.
I complained multiple times. First I was told by Melissa who falsified the information to get me to sign my lease (just left out)! that all the units around mine had yet to undergo these massive renovations! — that I could come pick up some ear-​plugs from the leasing office. I should not have to wear earplugs to live in an apartment that I pay almost 2500 a month for!
It’s so unfortunate for me that I jumped on this apartment because I was lied to: told how wonderful, quiet, private, and special this apartment is I paid a 2 month market rate lease break-​fee to get out of my lease in Austin early and I held this apartment for almost 1 month before I could even arrive, because I didn’t want to lose it.
I have already had to suffer through 6 weeks of these renovations and now I am just beginning to suffer through another 3-​week renovation taking place above me on the 3^rd floor.
I am also suffering with the 2^nd group of 4+ adults who have crammed themselves into a 2-​bedroom apartment directly above me. The last ones, were smokers, and their smoke would come through our air-​vents day and night we suffered breathing their 2^nd hand smoke in our house through the air-​vents and if I tried opening my patio door for air, instead, it would still drift into our home as they smoked on their patio and inside their apartment! They also kept odd hours and were there with friends, day and night, stomping on the floors and talking loudly: you can hear *Everything your neighbors do in this complex!
After they moved, I learned that I was to suffer through another renovation, I asked if Irvine would be placing extra carpet padding or what would be done to alleviate some of the incredible foot-​fall noise resulting from the old building construction and low ceilings? — NOTHING was their answer, no extra carpet padding, no insulation steps are being made to insure residents quality of life. They don’t care.
Blocks of buildings should be closed off entirely for renovations. Renters should not be expected to pay market rental rates to suffer. Excessive Noise and toxins are Bad for your health! The insulation is so poor (my electric bill was also $ 300 1 month over the summer for a 1000 sqft. apartment)?! Rental rates in San Diego continue to soar so if you move here: know that you will be subject to living next to large groups of Adults living together in small spaces on top of you as few can afford this rent.
California law States that renters are entitled to the *Quiet Enjoyment of their rental units. I guess Solazzo believes that they are somehow above this law here in La Jolla?
I can now sadly fully understand why so many residents leave Stunning California for places like Texas!

I normally don’t write reviews, but this place needs one to help advise people to STAY AWAY and please read other negative reviews, you’ll find we all complain about same issues, so it is a whole-​community problem, not an individual issue. BE AWARE !
This is by far the WORST place I have ever lived. Aside from the good location and the prompt maintenance service, everything else is a big silly joke.
Noise is a MAJOR daily problem at Solazzo:
1– The buildings are made in such a way that you can hear your neighbors’ alarm clock, tv, shower, snoring, everything ! and that is talking about neighbors you share a wall with. On the other hand, if you live on the 1^st or 2^nd floors, that is you have an upstairs neighbor, then you are in for a nightmare. You can literally hear every step and every toss and turn. So if you want to sleep in but your neighbor decides to wake up at 5 am, guess what, you won’t be able to sleep because of all the pounding and banging above your head. Now imagine if you have a family with kids in the apartment upstairs of you !!!
2– CONSTRUCTION !!! When I first joined Solazzo the leasing person ‘Cory’ lied to me by saying: Oh, you caught us on a bad day, we normally don’t have this loud noise, but we have a few construction things to take care of this week. BIG LIE !!! Construction is each and every morning. It starts at or before 8 am, and it is SO LOUD. I have complained many times, and nothing was ever done. For someone who works late, I need a good sleep, but this is not possible at Solazzo. You have to understand that noise is too loud that whenever I have visitors they prefer to stay at the neighboring Residence Inn.
— Courtesy patrol is a joke, I have called several times regards loud neighbors and nothing happened and I wasn’t even contacted by the leasing office to follow up on the incident.
— Now for my personal experience with the leasing people, I find them not helpful and always too busy to talk to you. They are always very impatient and seem to talk at you not to you for some reason.
— People knocking on your door asking for donations of help is a very common occurrence, remember the community is only gated for cars, anyone can walk in.
— Homeless people rummaging through the trash bins is common at night, be careful.
— When you renew your lease they never mention that they owe you a carpet cleaning service and patio cleaning for free. They just don’t care about you once you are a tenant.
— The rent is ridiculous. You pay $ 1900/​month for a 1 bedroom where you are unable to sleep or sit quietly, and when you complain nothing happens, they don’t even want to listen to you.
Again, my advise is stay away from this place, and if you are considering it then stop by on a week day in the morning and evaluate yourself if this kind of noise is acceptable for you. Also, ask existing tenants about their experience and about the noise.

The remodeled units are modern and gorgeous! The pool is beautiful and relaxing. The staff is so helpful, accommodating and courteous, especially Anna & Melissa. Solazzo treats tenants super well with monthly bagels, holiday crafts & festivities and weekly food trucks. It’s also a perfect location… walking distance to restaurants, coffee shops, stores, movies, etc. Although the monthly rent is SUPER expensive, I’m happy here!

Within the one month of moving in, I experienced a gas leak in the whole complex resulting eviction of the whole complex. Fire trucks showed up, police showed up and local news showed up. We have to completely evict the apartments for 3 hours. Then my washing machine was leaking water into the garage. It took them 2 weeks to find out and fix it. By the time they fixed the washing machine, they found mold already growing in my apartment walls. Then, they took 1 week to fix the mold. They digged couple holes on my walls, put two huge dehumidifiers in my apartment. It was a pain in the butt having them running with loud noises for 3 days. We got sick because of the air was so dry at home and we could not fall asleep at night from the loud machine noise. During the first month, they at least came in for 10 times trying to fix stuff.
People will come to your apartment without notice. One time I came back home with two huge dudes (not the maintenance people from the complex) standing in the middle of my living room. I freaked out because I did not give any permission for anyone to enter. The complex did not give me notice either. This two guys told me the complex gave them my apartment keys and told them it’s okay for them to enter. When I called the office and asked for any notes, they just said it was a misunderstanding without any further expatiation.
The whole complex is a huge construction zone. The construction trucks coming in everyday blocking the entrances and the exists of the parking lots as well as two complex gates.
There is no area for dogs to pee. Only one little green area with poop bags. The dogs cannot hold their pees to the green area so they just pee on the concrete. If the complex manager Kylie finds out, she will tell you that your dog should hold his pee and you should take him to the dog park so that the dog can finish peeing. IS SHE JOKING??? In addition, she will tell you that it is on the lease if your dog cannot hold his pee, they are going to evict you. WHAT A JOKE!!!
They charge you $ 1900+ so that they can treat you like you have no rights here and you are just their monthly money machine. They do not make you feel welcoming at all. Especially manager Kylie feels like she owns this place, you as a tenant just paying them money to have your temporary place to live at. On top of that, she will give you all those crazy orders to follow and if not, Kylie will evict you.

Solazzo is the worst place I have ever lived! Anna from the Leasing Office is the only nice person here, but there is only so much she can do. First off I moved here because I was running out of time, needed to be close to work, close to the bus, and needed hardwood/​laminate flooring. I was told there was no vacant apartment to show me so I was shown a model & told my apartment would be similar. WRONG! When I moved in there were bubbles and burn marks on the kitchen & bathroom counters, the blinds were installed backwards and the slats are different lengths, the single pane windows are so old there is freezing cold air pouring in, the stainless steel sink look like someone took a hammer to it & it was worn, some of the panels in the laminate flooring were buckling, stained & scratched, they put new kitchen & bathroom cabinet doors on the old chipped cabinets, there are dents in the walls & ceiling that they didn’t fill in, they just painted over it, my bathroom door wouldn’t stay open, my refrigerator broke down within the first few months here & now the new one makes loud noises, there are shopping carts left all over the complex, my $ 300 bike that was locked with 2 locks was stolen in the first 5 days I was here, the walls & ceiling are so thin you hear EVERYTHING at all hours of the day and night! Dogs urinate up against the planter walls so when you walk to you car or to take your garbage out the stench is HORRIBLE!
Most of the time when I’ve reported repair needs they have been taken care of immediately, but after maintenance has been here, they leave pieces of their work materials on my floor and dirty boot prints all over my floor & one time fallen rust on my bathroom sink! Lately I asked for pest control in my storage closet because of a rat or mouse (I already had pest control treat the washer/​dryer closet) and the guy lied and said he treated it when he did not (I had proof). So I requested it again & he treated the water heater closet NOT the storage closet like I asked! But the straw that broke the camel’s back & the ultimate invasion of my privacy was when the leasing office sent out a notice that on February 5 there would be an inspection of everyone’s water heater so please move things out of the way, which I did. The notice said if the water heater needed to be replaced it may take a few days. When I came home there was no note telling me that the water heater was checked or that it needed to be replaced so I put my things back in place and never heard another word. On February 10 I came home to my front door left unlocked, several of my things moved & left in disarray, my sliding glass door blind left wide open and a part missing from the security bar that goes in the sliding glass door!!! I thought someone broke into my apartment! I rushed to the leasing office & they said that my water heater must have been replaced & I said well no one told me it needed it or when it was going to be done, my things were not returned to their original condition & most of all MY FRONT DOOR WAS LEFT UNLOCKED! I was told to take pictures & send them which I did, but have heard NOTHING since! I feel VIOLATED!!! I HAVE NEVER FELT SAFE HERE AND IT’S ONLY BEEN 11 MONTHS! Then to add to my stress when I got back to my apartment I discovered I had NO HOT WATER! I had a surgical procedure the next day & couldn’t even get a shower!!! I left a message at the leasing office, but they had closed. The next morning, I let the water run again to see if it would get hot but nothing! I decided to call maintenance & say it was an emergency! They came right away & said it was due to air in the line which I don’t believe because I let it run for a long time the night before & that morning! Regardless, I was 2 ½ hours late for work that morning and nice and stressed for my surgical procedure! I can’t wait until my lease is up & I am considering legal action! DON’T MOVE HERE, YOU WILL NOT LOVE WHERE YOU LIVE!

Pros: great location, clean grounds, nice pool and gym, large dog and cat friendly, and fairly decent apartments. The staff here is also extremely kind, and willing to accommodate you. The maintenance staff is fast and thorough: Marcelino is knowledgable, kind, and respectful. I have also had good interactions with Melissa and Anna in the leasing office. Cons: traffic noise, tiny parking spots, small apartment size.

Don’t live here unless you like lots of noise in your apartment
When I was looking at apartments back in June, I specifically told the leasing office here that I needed to live someplace that did not have noise from the tenant above me. I was assured by Solazzo management that this would not be a problem, because any sound would be eliminated by the carpeting in the apartments above the first floor. This was completely false. I can hear every step the tenants above me make: at 6 in the morning when they wake up, during the day and evening when they walk around their living and dining room, any time at all. It reverberates through their floor; you don’t just hear the footsteps, you hear the creaking in the floor that results from the walking. Now that I have moved in under a one-​year lease in reliance on these misrepresentations, management tells me it is just the way the apartment is constructed and its age and there is nothing they can do about it. Really? Don’t you think you should have told me that when I asked you in June? In addition, the walls are very thin and you can hear conversations in the parking lot or anywhere else outdoors that is nearby. There is also a lot of construction noise from the rehabbing of the apartments. I have lived in many apartments over the years, and I know that it is not supposed to be like this. It is truly horrendous. I recommend you stay away.

I’m trying to love it here. I love irvine apartments but this one is taking its toll on me and I’ve only been here since July.
Our move in was horrendous. Clogged toliets, lint stuffed broken dryer, door handle fallen off, stained carpets, etc etc all discovered within 12 hrs of moving in.
Then a couple days later come to find out we owed money for a deposit… mind you this was NOT on the online account and solazzo admitted to not posting it until late… so how is that my fault? They threatened with a 3 day… and I said no we will pay but we were not told until now about it and it’s not online. obviously paid but that was my breaking point.
Did they even do a stupid run through of the apartment?! And really I don’t want to pay you $ 500 for a security deposit when my apartment is crap and YOU forgot to tell me about it.
Talked to manager who was very nice. Everyone at solazzo is nice. Which is why it’s a bummer everything. else has been bad. She did take a couple hundred. off our next month rent for all the hassle. As well as made note about the carpet so we are not responsible. Which was great… but then things continued…
Then later we complained about the freezer not working properly… with water gushing down from the condensation line. finally got that replaced after two complaints.
Then from the start of talking to Solazzo they said 3^rd floor has a fireplace… we are on the 3^rd floor. Upon move in we noticed we were missing the key for the gas. Solazzo didn’t have any so they ordered more which was on back order. Then they couldn’t.. And still haven’t.. Deliver them because the gas is capped for an unknown reason. Best part… this is the whole complex. No one can use fireplaces. And solazzo still advertises fireplaces front page of their mobile site. Awesome guys.
So why 3 stars… the people are nice, they have food trucks that come often, car detailers, etc. Which is nice.
Just my personal experience with the complex particularly my apartment has been a headache.

I’ve lived here for about a year and a half in two different apartments. The maintenance crew is always working hard and deserve praise; great guys. The office staff is a mix from pleasant and helpful to cold «pros» who go out of their way to make people feel inferior in order to maintain dominance of the conversation. It’s a common tactic taught to police and other, serious authority figures such as middle managers
Pros:
— walking distance to plenty of stores, restaurants, etc
— centrally located in metro area and it’s actually true that it’s only minutes from the freeway
— super friendly maintenance staff who are always busy working hard
— landscaping/​grounds are kept beautiful and free of litter
— not due to the place itself, but I have to mention the incredible coastal climate
Cons:
— old, worn buildings (as always, don’t judge by photos, the passable exterior and especially not the nice leasing office/​pool areas)
— the «cat rent» ($ 50/​month) is not an additional security for them in case your cat does damage. «That’s just for the cat being there» was the answer when I inquired. Damage costs will be billed on top of the $ 600/​year they take just for your cat… doing nothing in your home. This may well be a valid way to go about your business but you’ll have to decide if it’s a douche move or not
— they increased my rent at lease end by over 10% (well over $ 200/​month) even if I signed another lease. Go month-​to-​month after your lease and you’re looking at an extra 30−35%/$ 700 per month
— when a water pipe burst and I couldn’t use half my apartment for two weeks, no rent reduction was offered until I explicitly asked two weeks after the repairs were completed. California Civil Code Sec. 1942.4, Civil Code Sec. 1942.5, etc talk about this topic
— theft (for instance, my cable-​locked-​to-​the-​third-​floor-​railing mountain bike and a motorcycle wheel chock in the garage) and little security (for instance, zero cameras in the parking garages). When reported, management says «there are no cameras but we’ll increase patrols». Unknown people digging through dumpsters every night
— garbage dumpsters are not emptied often enough; they frequently overflow and smell
— late night noise from outside can be an issue, both from people coming home late and traffic, especially on Gilman which is treated as a freeway by motorists (be careful if you have young kids). Also, if the apartment is near one of the two gates, you’ll hear the gate slide/​swing open (they’re not quiet) every time a vehicle goes in/​out, which is very often
— when moving from one apartment to another, my experience elsewhere is that it’s never a problem getting the new keys a day or two earlier provided the previous tenant had moved out. It helps to be able to move over a couple days instead of one. These guys wanted to charge me rent for both places, which is their right but not very helpful
I’ll just leave this here: Civil. Code Sec. 1942.5

The staff is very friendly, helpful and easy to work with. I would recommend living here if you are looking in the La Jolla area. It was a pleasure to live there

Seriously big mistake. Too much noise and construction every single day. I could go on and tell you what else is wrong here but then it would take me a very long time to type and you would be sitting and reading for hours

I lived in Solazzo for three months. It is just a wonderful home for me and my wife. And, Irvine Company is some name that you can trust.

I recently relocated from the «South Bay» area in Los Angeles County to Solazzo Apartments. It has been almost a month in my new place. While this move was not voluntary, I’m so glad I chose Solazzo Apartments as a place to live. Prior to moving in, I read the reviews here, as well as, for Irvine Company. They truly are phenomenal property management company and it has been nothing but a positive experience.
Not only do I love my place, but the leasing staff at Solazzo Apartments, particularly Anna Haliw and Matthew Escobar, are fantastic. They have been a joy to work with and also super patient with me. Everyone has been so kind, helpful and very welcoming — even the grounds crew asks how I’m liking my place, how things are going, etc., so I wanted to provide further feedback other than a ‘10’ rating on Irvine Company’s survey that is sent out.
Anna, is a rare gem. Her friendliness, sense of urgency, her treatment of everyone (myself included), like they are her favorite tenant blows my mind. And while I know I probably tested Matthew’s patience, he never showed it. Instead, he continued to be diplomatic and genuinely helpful at the same time. People like Anna & Mathew with the genuine sincerity and concern for others, as well as, the willingness to go above and beyond ALL THE TIME, simply does not exist anymore. I’ve been truly blown away by both of them.
If I am ever in a position to hire staff, I would be poaching Irvine Company to hire both Anna & Matthew for my team!

My review is for the impression I got as a prospective tenant, not a current resident. I checked out Solazzo this weekend and while the grounds and model apartment were beautiful, I was a little annoyed with the young woman who helped us. She was incredibly sweet and personable at first, but after I mentioned the particular unit was a little bit above our price range (more than what was advertised online), our meeting was over. She didn’t invite us back into the office to look at other units or discuss options. I’ve looked at more apartments than I care to rehash, and I’ve never been ushered off so abruptly and coldly at the mention of price. I guess if you’re planning on moving to La Jolla, you should get used to La Jolla attitude. And maybe it’s standard in the area but I was not feelin’ the $ 40 per person average for water/​trash. Maybe it could have worked out and we’d have been happy there. I didn’t feel like we had the chance.
Meh. Apartment hunting sucks. On to the next one!
*Edit: Thanks for the apology, Solazzo. It’s all good!

Solazzo is a great community and is one of the best complexes I have lived in! The maintenance and office staff are terrific. They respond to needs promptly and professionally and they are always friendly. It is managed very well. It is rare to find responsive customer service like this. Solazzo is convenient to North County, downtown and a very short drive to the beaches in La Jolla. One can walk to the movies, restaurants and stores, which I find to be a plus. It is a quiet, well maintained community and I certainly recommend Solazzo and their staff to anyone!

We had a great time at solazzo! Wonderful staff!