Scripps Clinic Torrey Pines

Extremely bad pain Saturday night/​Sunday morning at 2 am so I went to Scripps Clinic. At 8 AM the clinic diagnosed me with the flu. I told the doctor I have never had pain like this & I wasn’t throwing up or didn’t have diarrhea, he still told me it was the flu. Flew back to Pa (that’s where I’m from was in California for business) on Monday with very bad. Went to my doctors on Tuesday & was told my appendix ruptured because of the misdiagnosis at Scripps & the time that elapsed.
I believe everyone makes mistakes but this is the thing that really really scares me I called & talked to a lady in a high position in the business & she was had unapologetic & showed no concern for what happened. I also filled out a feedback postcard in which I explained what happened & it had my contact information. I never received a response!!!
BOTTOM LINE SCRIPPS HAS NO CONCERN FOR PATIENT CARE THEIR IN IT FOR THE MONEY!!!

I know urgent cares take a long time, but this was ridiculous. I was there for four hours. I ended up switching the pharmacy I wanted my medication to go to since it was now 1 am and had to get up at 6am and would just get it in the morning from the pharmacy closer to my house. The nurse said she would switch it and she would be a minute. SHE TOOK THIRTY MINUTES TO DO IT AND TO SEND ME HOME. Just to get my pharmacy location changed. I went to the pharmacy the next day and it was not there, it was at the CVS in la Jolla. She didn’t even change it. So now I have to wait another hour to get my medication because she didn’t do her job.

I can’t even begin to write about all of the incompetence, from care to billing. This is the worst place I have ever gone to — I have given them 3 tries! PLEASE avoid. I am trying to help save other people from wasted time, energy, money, and disappointment.

Came to scripps a few months back to get an annoying bump near my nose removed. Dr. Alvin Coda treated me and I was beyond impressed with how fast and painless the not even 5 minute procedure took. He gave me great advice on after care and reassured my doubts. Thanks you Dr. Coda!

I had to go to scripps clinic Torrey Pines on July 5, ’15. For an experience that could be very unpleasant this was not ! They got me in as soon as possible, and evey single staff member including the physician, Dr. Saucedo, nurses and even the man who pushed my wheelchair to get a CAT scan were wonderful! They were all so thorough, friendly and nice that I almost enjoyed it. They also let us wait in the TV room and they had really good snacks there and coffee.

I have a neurodegenerative disease that was poorly controlled by regular neurologists, so luckily I found out that Dr. Smith (He’s an MS specialist) was in my network. He recommended a medication before it got FDA approval (he was aware of new treatments on the horizon). It gave me hope to look forward to this medication, and he was right… switching treatments did help curb my disease so much my quality of life and health have improved immensely. I found him to have a very polite and compassionate bedside manner (he normalized my disappointment that I couldn’t tolerate interferons). He was really thorough and you can tell he is a specialist in this area. He also put me on another treatment that improved my walking. Normal neurologists never knew about these newer treatments. He’s also really aware of free community resources that you can use if your insurance won’t cover a certain test or if something not available at Scripps may help your treatment. I would definitely recommend Dr. Smith if you or your loved one has MS. Seeing him made all the difference for me.

They will not tell you the additional charges from their ‘Green Hospital’ connection. Representatives on phone are rude, over talk you, and rush you off the phone. Waited about 5 hours to be seen and the nurse practitioner was rude as well. This place is not the business. It is gangster. and not in any of the possible good ways. Secret charges is real dirty and wrong. Taking advantage of ill people coming for help, where is your morals.

If you use Scripps and are trying to keep track of costs up front and shop around for the best option to get some imaging services done (let’s say for example you have a high deductible, like most of us), what you need to know is that at Scripps Carmel Valley or Rancho Bernardo, they will be able to give you the quote for the entire cost of a procedure, but at Scripps Green (or any other Scripps hospital campus), it’s a real pain to get complete information on cost because the hospital and Clinic sides have completely separate billing departments. And, depending on your insurance, you may end up paying more the hospital campus because the hospital’s separate «facility charge» may be considered separately by your insurance, with different coverage. I’ve also been billed wrong for my copay here, even though my insurance card states my specialist copay on the front.
Aside from that, I had a relatively good experience with the nurse practitioner that I saw here.

I arrived on an early Sunday afternoon with severe flu symptoms.
Step 1: We were greeted by a very friendly receptionist who took my information quickly and efficiently, even though the facility was crowded with newly arriving sick patients (flu season).
Step 2: Registered nurse, Diane, took my vitals and other information. She was kind, professional and showed so much compassion.
Step 3: Registered nurse, Jenn, asked additional questions as I was placed in the actual Urgent Care room. Everything was clean and comfortable. Several nurses came to check up on me before Dr. Henderson came into my room.
Step 4: Dr. Henderson took the time to sit down with us and explain his diagnosis. His presence alone made me relax in the middle of an obviously uncomfortable situation.
I want to thank Scripps Clinic for having Dr. Henderson. He was wonderful as were the receptionist, and wonderful nurses.
A+ experience for me!

UPDATE don’t be fooled by their response to me below. After providing my contact information, over two weeks later, not a single follow up on their end, not even a name to call and ask for. They do not care one iota about the human element of their patients, solely the bottom line.
Profit centered healthcare. Waited 5 hours -*update* total wait time was 6 HOURS. By the time we were released, all pharmacies were closed and we had to drive 10 miles in the wrong direction to the only open pharmacy, putting our arrival time at home at 11:30PM — with a child who had been vomiting for four days and just developed a high fever with shortness of breath. Our pediatrician was closed and his was the closest Urgent Care — I did not want to bring her to the ER because I felt it would be inappropriate to suck time from serious emergencies. When I dared asked the head charge nurse, Loren, for an estimate of when my child might be seen (after two hours of sitting in a room) I was told if I didn’t like their care I could put my child in the car and drive to Rady’s. I understand and respect triage (was also asked by staff if I understood what triage meant), what I don’t have any respect for are egomaniacs who see my child as a patient on paper and not an exhausted, very ill kid who needs rest and care — could they not even have popped in once to check on her? Beware of this urgent care, they also pushed hard to add a number of unnecessary and expensive tests to our bill for a kid who obviously had pneumonia (exposed to her sister who had it earlier in the week). Take Loren’s advice, drive to Rady’s. Maybe there they would actually speak to you as a parent and a human being instead of an insurance payout.

Actually the dermatology group is located at 10 820 N. Torrey Pines Rd
I went to Dr Alvin Coda for the first time this week and was almost amazed at how goo he and his staff were. They are very knowledgeable and friendly. The equipment is awesome. The doctor was prompt and easy to talk to. In short I have never found a dermatology group that was like this doctor and his staff.

Don’t understand all the negative reviews here. Just wanted to write in that I (unfortunately) had to go here twice this past year. Both times the nurses, staff, and doctors were very helpful and nice. The most recent time I was very emotional and stressed and the staff were VERY comforting. The nurse was so nice to me and it meant a lot at that moment to feel like someone cared. The doc that saw me was humorous and did his best to make me feel relaxed. So, this review is a thank you to the staff for helping me out on a very bad night.
Both times I went were pretty late at night… I guess if you can wait on your health concern just go there 10pm or later and they’ll get you right in hah.

Had to go into the Urgent Care here last night because of severe abdominal pain. They were all so very nice. And even though I elected not to have anything for the pain itself, I just wanted to figure out what was going on, they did ask me several times if I was sure.
When I was cold, they brought blankets. And when I was still cold, they brought more. The doctor, Dr. Neuendorf, was so great, seems like a real keeper, and I don’t say that about most MDs. He was funny, easy going, and VERY thorough. When things weren’t figured out after CT, X-​ray, and labs, we were talking about other options and came up with a last ditch effort to see what is going on and he ordered those labs. The results aren’t in yet, but by tomorrow I’ll know.
I should say, that although we hadn’t gotten a diagnosis last night, Dr. Neuendorf did give me something that brought me relief into today. I can at least stand up now! I’m still in pain if I eat or drink anything but last night the pain was a level beyond childbirth and kidney stones (both of which I know well). So thank you for the relief.
I really appreciate the kindness of all the staff I encountered. It means so much to the person in the obscene amount of pain. Thank you!

BE VERY AWARE OF YOUR BILL!!! Their billing department is HORRIBLE. Veronica P. (whose manager is Mourence Burris) is not helpful at all. I went to do a routine hearing exam as covered by my insurance however, Veronica insists there is no such hearing exam as routine even though it clearly shows in my Blue Shield Blue Cross benefit. I have been a 15+ years Scripps patient and lately with the poor service and the billing department confusion I strongly consider of switching to another clinic. I don’t understand why Scripps is so reputable when the service is pooooor and billing is messsed up!!!

Wow we went to this location for the first time ever going to any scripps at all. My aunt works for them so definitely always recommends us to go to scripps over sharp anyways. We came her because it’s 24 hours which is nice to not have to pay a $ 400 copay at ER for a non emergency. They were so quick and friendly. After we checked in and finished paperwork, between the triage nurse doing his stuff and taking us back — the dr was in looking at my husband’s cut finger in 2 minutes. We were out in like 25 minutes if that! It was an amazing first experience. Granted it was late but I’m pretty sure the experiences here would all be great. Looks like we’ll be switching from sharp to scripps as of now!

I’m sorry to read all the negative reviews. I had an absolutely excellent experience here.
I managed to rip a muscle in my back, though it wasn’t at all certain when I went in that it wasn’t something more serious and I was in horrible pain. The parking ticket dispenser wasn’t active, so the parking was free. Check-​in was a breeze. It was about 20 minutes until a nurse saw us for triage, and maybe 15 more before they had a bed for me. They had me in for x-​rays within a few minutes of taking me back.
The doctor, an amazing man named Doctor Henderson, along with our RN, Matt, took incredible care. They got me on IV pain meds, monitored my pain, and in the end I was able to walk out under my own power when I could barely walk at all when I got there. The Doctor was telling slightly off-​color jokes to both me and the woman next door that managed to keep us all smiling and not focusing on the pain of our respective injuries.
I understand that the wait was much less tolerable in the hours prior to our arrival, so there may have been a certain luck to our timing (though it didn’t feel lucky, there are perhaps silver linings?). All I can say for sure is that Scripps Clinic Torrey Pines Urgent Care was one of the better medical experiences I can remember. This was 100% to do with the exceptional staff from check-​in to discharge. Thanks all!

This has got to be the WORST HOSPITAL EXPERIENCE EVER. Urgent care is known to be faster than the ER! Nope I was wrong, Scripps proved me wrong with a slap on my face. I’m still waiting as we speak and it’s been 4.5 effing hours! For a weeks worth of pain in the abdomen area and other GI problems.
When I went to UCSD ER once for a deep slash to my finger and it took 5 hours. Here it’s a 4 hour minimum! For nothing. The initial nurse told me it’ll be 2 hours minimum but I had no effing idea it’ll take now up to 4.5 (and still waiting)! I should have walked out at the 3 hour mark!!!
I REPEAT, DO NOT COME HERE FOR THE URGENT CARE! Just go to the ER! This will take longer. I learned my lesson and will NEVER come back. I think I will actually switch my primary healthy care to a non Scripps doctor. Scripps claim to be the best in class but where are these fake studies coming from?! This has nothing to do with the staff but this whole hospital establishment, its not efficient or worth the 5 hours wait for urgent care. Just deal with the pain and wait for your primary or go to the ER. I am super worked up and pissed that my pain has gotten worst since I waited 5 hours now. First thing tomorrow morning, I am going to look for non-​Scripps doctors!!!

They would have 1 star for the wait. They have some of the best Dr.‘s in southern CA, a nice clinic and a densely populated city, do the math. If you’re in pain and if you can, go somewhere else. 5 stars for a (mostly) great staff in urgent care. It only takes 1 RUDE nurse to ruin an otherwise decent experience (all things considered). As a cancer patient I’ve been here 3 times and seen twice (once I left because I couldn’t wait any longer– and I didn’t die, I was there more because my partner was worried).
The ONLY reason i’m not giving 5 stars is because of that one rude nurse. It wasn’t how she treated me, it was how disgusted I was watching the way she teated others.

I ended up coming to this clinic a fair few times and all in all I am more than a little frustrated with how I was treated on each occasion.
Mostly it was er/​urgent care but I also changed to a primary care physician at this clinic and found her to be short with me and extremely rude.
Needless to say i won’t be returning to this clinic when and if I ever return to San Diego. I will instead return to the Rancho Bernardo location.

I wait on hold for a minimum of 10 minutes everytime I am trying to get to my primary care physician.
The Doctors are all excellent, nurses as well, but their IT department is broken in the most awful way… servicing the people who call in (they obviously have a problem with their call center) and when a human finally answers the phone you just get redirected to the next long wait.
I am calling a doctor, not a bank.
Act like you care and fix this issue… its been consistent for the 3 years I’ve gone here.