FedEx Office Print & Ship Center

If you want something done on the spot do not visit this location. Three times in a row I was told that they were «slammed» and couldn’t get to it for some time. Three strikes you’re out.

JEROME provided excellent customer service and will keep going to this fedex office if i need to ship something in the future

Attempted to send an overnight envelope from San Diego to Las Vegas.
The sender and recipient’s addresses had to be entered multiple times because the representative’s computer system crashed.
The shipment was eventually entered into their system but according to FedEx customer service, it never arrived at it’s destination. One non-​English-​speaking phone representative at FedEx customer support told me the delay was due to a «mechanical failure,» and yet another told me that my shipment was «mis-​sorted» and was sitting at a hub in Memphis.
What an absolute, unmitigated disaster this place is. This was my first and last time using their shipping services. It’s worth the extra time to drive to a UPS store for shipping. Avoid this place like the plague.

Worst customer service ever ! I would have given 0 stars if possible.
I’m writing this review specifically to address the rude behavior of one of the managers, her name is ‘Brandy’
First, she was talking to me in a rude manner, telling me that I had everything written incorrectly in the customs form, and was sighing repeatedly while correcting the 1 mistake I made! She left me standing to answer her phone twice without saying anything to me, she would just leave and come back. Then finally she grabbed one of the other associates and said ‘here, come help her’ and just left without saying anything to me. A normal human being, let alone someone working in customer service, would at least say ‘excuse me, I have to take this call’ or ‘I’ll be right back with you’ or ‘he’ll assist you’ … anything, not just treat a customer like a bag of dirt.
Rude ‘Brandy” !!!

I would have given a lower star if that was at all possible. It is absolutely appalling how these employees still have a job. I’ve been here twice in order to print some color images. The first time, I was greeted by an African American Employee whom did not understand the basics of printing, twice she printed my pictures in the wrong format or size, stating that it was the fault of the files i gave her. She did not even know how to open a picture properly, every time she needed to look at the same picture she would open a new file explorer without closing the old one. The printing eventually was done after 5 attempts of her messing up, breaking 1 printer in the process.
Second time I was greeted with an older white employee, she seemed nice but when ask to print, she would not assist me telling me that she «had too much to do» and told me to come back tomorrow or use the self service printer. (I already know the self service printer does not print in the dimensions i needed). The printing would have taken less than 30 seconds. She then helped 4 other customers after me with their packages. Each taking longer than 5 minutes. I don’t know if she has something against students or just me. I was nothing but respectful towards the employees here and they treated me like i was wasting their precious time because they had something better to do.

The day crew is excellent.
This is for the lady who works weekend graveyard shift when I stop by in the middle of the night. She needs to learn some people skills.
I have tried saying hello, but she will not even give eye contact or a smile. Weird, because coming in after midnight shouldn’t be any different than coming in during the day time. Is this place not a 24-​hour store? Yes? Then people are welcome to come in at all hours, yes?
People stop in at odd hours for various reasons. Maybe, like you, they have a night shift job so they stop by after work to check e-​mails and return voice mail so they don’t disturb roommates? The reasons people come in are really none of your business.
If you’re not going to be welcoming and personable to customers who come in at odd hours, why do you have this job? Did you think it would only be you on duty and no one will be coming into the store?

Horrendous buggy technology.
I wanted to print a 5 page document from my Dropbox. On the self service Kiosk, selected the Dropbox option. On the login screen, the keyboard popped up, entered my username. But the screen just wouldn’t scroll down up to the password textbox. The missing plugin symbol (similar to one in Chrome) was right up there. This was a bug!
The employee asked me to try on the next kiosk, same result.
Next I tried using Google Drive option. From my phone I transferred the file to Google Drive, and printed using the kiosk. Only the first page was printed! Made sure all 5 are selected, same result.
The employee then asked me to use the computer. The PC had two browsers: Firefox and IE. But both of them had too old versions for Google drive! «You need to use a modern browser…» Sigh!
The employee was kind enough to refund the charges. «Only Corporate policy can upgrade these browsers. «The employee at the Kiosk dosent even have power to install a browser. Seriously bad experience.

Do not ship here.
If I could give zero star, I would.
They obviously don’t understand what it means by estimating a cost. They also serve more than three people at a time, which can leave you to wait for 30 mins or more during the whole experiment.
My actual cost was actually 30 bucks more than her estimated cost. And she actually told me not to snap at her. Seriously? Please know how to do your job,
And the a rude white dude actually said we appreciate your service very loud in my face. Thank you very much white dude. We all know your only concern is for me to feel bad about myself. But nope I don’t. Because I know there are so many jobs out there, and many of you are not qualified for it. And stop being so relaxed. You shouldn’t wait for 30 minutes to fucking post a package, your life is more precious for that.
Horrible experience, FedEx is bad anyways.

Rude workers. Teach the staff how to politely answer the phone. I called once and they had picked up and hung up right away. The second time I called, the worker on call hung up mid sentence! Wth?!

Awesome Experience here at this location. I was greeted as I walked in and Immediately I had an employee I think his name was Jeromy Well he had help me pack and ship my package fast. I was in and out! Thank You Jeromy!!!

I had to do some important work at FED EX, that I could not do on my computer. I went to my local fed ex, I go to all the time. But this time, I had the good fortune to find TONI… a helpful, professional, knowledgeable, sweet, employee, who without her help, I would have been there all day! Please give her my sincere gratitude, for all her help and patience… TONI, at La Jolla Village Square, is a great ambassador for your store. It is so nice, that you have employees there, that can help with all this techno stuff… PLEASE retain them and know what an asset they are to your business. THanks TONI…

5 minutes here and I almost walked to Best Buy to purchase my own printer. The women who work at this location were helpful but the one guy working on 01/​11/​2015 (cant remember his name) was an asshole. For all I know this loser is probably a manager, so I don’t see myself going there for anything in the future.

Not this FedEx in particular, but they let me down big time. And upon calling customer service? rude, rude, rude — and very combative
I’ve been using FedEx service with our company account for close to 20 years. This will be the last voluntary shipping i ever use. You lost a faithful customer, go kick rocks FedEx!

This place is a hit or miss, depending on who’s working. I am here very often to pick up some artwork that I have them printed for work. Even with instructions included, some employees here don’t always read them and you find yourself repeating yourself or having it redone and things not get done in time. Other times, it’s smooth sailing. I’m not sure how to respond but this is the place that we choose to have our stuff printed, not much I can do about that.

The female employees I was working with to try to ship two packages was extremely unhelpful. Whatever happened to holiday spirit and cheer! I understand it’s late, and it is annoying to work late around the holidays, but please don’t get frustrated with me when I ask reasonable questions about shipping items.
One of the items I was shipping to was addressed to a PO Box, a detail which she failed to mention until after she packaged the item. So I asked what other sipping alternatives there were and she said none we don’t ship to PO Boxes.
So I said fair enough I’ll just ship the other item. When she went to ring me up she had the gall to tell me she was charging me $ 4.00 for the item she packaged and couldn’t ship bc it was addressed to a PO Box. Really?
I asked if it would be possible for her to remove the item from the box considering I wouldn’t be needing it when I use USPS to ship the item.
She stared at me like she just absolutely couldn’t stand me. If there were scissors nearby she would have stabbed me for sure! Lol. She told me she couldn’t remove the item from the box so I said that’s fine j can do it.
That’s when she just got so fed up she said whatever next time be a little more informed about our shipping policies. Well, thankfully I called ahead in an attempt to be an informed customer, but when I asked the person on the phone told me shipping to a PO Box wouldn’t be a problem.
Thumbs down fed ex. USPS always from now on! It’s too bad because I’ve been here several times and the other employees have gone out of their way to be helpful.
Please smile and just fake it till you make it. It will not only make your customers feel more comfortable it may actually make you more approachable and help your customers feel like it’s okay to ask questions (aka to do your job).

People can hate on this location all they want, but the people that work here have been nothing but helpful and nice to me. The amount of angry people they get is incredibly high, and I assume much of that anger comes from elsewhere in Fedex’s system, but from my experience these people have been fairly competent in helping me ship my packages and get them where they need to be when they need to be there.

The service here is inconsistent. Charles is helpful but he is only one person. What this place needs is 10 – 12 more Charles. After I spent an hour on a project here I had to wait almost a half hour to pay because Charles was busy with another client. It’s not his fault but they are seriously understaffed here.

I was helped by JAN. Honestly I never ever talk bad about specific workers but she pretended to ignore us waiting in line. She didn’t give us options and just told us to go home without a solution. Terrible customer service who doesn’t deserve this job. Bill ended up helping us after she ignored us. He’s ok with a sense of humor (he ended up helping a customer in the middle of our order which extended our order by 10 minutes) but Jan lost my business for a company that does over $ 1000 a month with them.

If you are in a hurry DONT come here! Oh my freaking Dorothy they take forever. I mistook snails for humans. I came in only being 32 yrs old, I left being 50… I waited no joke 40mins to just pick up a order! Holy sweet Jesus I think I’m in print hell

Was trying to give them the benefit of the doubt but really wow this place deserves its low rating…
I told the assistant manager I wanted to deliver something through ground shipping and he gets me started. I go to get rung up, my cashier was super friendly and everything seems to be going great, and… By the way, your package can’t be shipped ground, we have to charge you extra! Never mind that the assistant manager helped me package my delivery and everything.