Cinderella Shoe Clinic

I brought in an Orthotic for repair. (Big mistake) Total estimated charge $ 25 which I agreed to. I requested they put a leather strip along the entire bottom and around the side except for the heel, which they did. I picked up the Orthotic 2 days later and paid for the repair. After I went home I found parts of the Orthotic on one side in two places was separating between the leather they put on and the bottom of the Orthotic. All that was needed was to glue the two pieces together. I went back to the store and I asked why they did not glue the separated pieces together and was told by their shoe repair person, who does not communicate well at all, that I did not ask to have that separation repaired and only wanted the leather piece installed on the bottom… I told him if I paid $ 25 to have leather put on the bottom and he saw it was separated didn’t he think 2 cents worth of glue and an extra minute of his time should have been considered without me having to ask; after all they were a shoe repair store??? He did apply the glue put tape around the repair. I left. As of the next morning it appears that it held together, although now there are strip and glue marks all over the orthotic from tape strips he put on to hold the pieces together. If they did it right they would have clamped the pieces together before I picked it up the first time around. I’ll live with the marks since they will (I hope) eventually wear away. The good news is at least they only charged me the $ 25 they quoted me. Based on some of the other reviews I read I guess I was lucky at least on that issue. There are plenty of other shoe repair stores around, who I will start using instead of Cinderella. They should be more concerned with their quality of work and losing customers. I guess they just don’t care.

I just called to ask the price of men’s shoe repair and stretching another pair of shoes. The man who answered the phone said that they do not give prices over the phone. I asked him why I should drive there to come in to only get a price and he said in a very snarky tone that I didn’t have to go to their shop. Guess what — I won’t !

Owner quoted me a price for work on a purse and when I came to pick it up, he said it was $ 20.00 more than the price he first quoted.

I gave this shop a five star only because there was no sixth star possible.
I used a shoe repair shop in Del Mar (horrible) and I always hated their work and they made me feel guilty for asking for perfection on my high end shoes (Ferragamo’s, Prada and Gucci’s) (I do wear expensive shoes and I don’t mind paying more but I expect for my shoes to be repaired when I pay for them to be repaired).As far as I’ll go with that story.
Any how, I came back to Cinderella after years in del mar shoe purgatory to find the most professional shop owner (any shop) that I’ve ever worked with. I would pay 10x’s the cost to have my shoes shipped here for repair. This shop is the best!

I had a slight accident (not my fault) — I had to brake hard. My Charles et Charlus bag is airborne along with my travel coffee mug. Thankfully the lid stayed on and spillage was to a minimum.
My lovely bag got a splash of coffee and I was devastated. These bags are a bit on the expensive side.
I called and spoke with the owner’s son at length; he assured me that it could be cleaned and left like new. I dropped off my bag and ten days later she was good as new. The cost wasn’t exorbitant and I was happy with the service I received.

I love this place! they do a wonderful job and have always taken care of me, and more importantly… my favorite shoes! I can’t comment on the prices, because I have not had comparable work done at other shoe repairs.
I am luck to work next door to drop off my favorites whenever I need to.

I used to really like going to this place until my last experience. I took in my fiancé shoes to fix the heal. I received the ticket to pick up at a later date. I get there and the gentlemen told me it was $ 75 which blew me away but what did I know. I went back home without paying to get insight and my fiancé said the shoe was $ 70 new. I went back to the gentleman (who was very nice) and he said come back and speak with the owner to discuss. After several tries I got a call from the owner not because he was returning my call but because the shoes where there and he was doing his standard routine of uncollected shoes. Here’s where it gets ugly… I call him back promptly and immediately he’s aggressive and defensive saying it was my fault for not requesting a price and the issue falls on me. Hmm I’m the customer and it’s my fault? Ok but he goes on and on without allowing me to say a word and tells me my fiancé is wrong about the original price of the shoe brand new? Really? In looking for a reasonable solution I proceed to try and talk and he cuts me off again and again. Finally I tell him I would like to speak without interruption if I could speak and he goes that’s ok and hung up. I was shocked! I’m in sales and always marvel how small town owners make it in spite of themselves. The quality of work is decent but the experience and lack of professionalism is horrible. Use them at your own risk!

Living in the village of La Jolla does have its benefits and of course, charm but more importantly, because the people have been there forever, the businesses have too (at least the businesses that are really outstanding!). Cinderellas Shoe Clinic is one of them! A tiny shop that reminds me of when I was a child and walking in to those little booths where they had those swinging ‘doors’ while you sat and tried on your shoes! Now that’s a trivial questions! Honestly, this is very ‘old-​world’ and the people there are like that too. Helpful, understanding and they certainly know how to do a great job! Whether it’s replacing heels or soles, they do exceptional work. Many times I’d bring in a purse, shoes or whatever that I’ve loved but put through a lot of wear and tear and yes, they’d somehow revive it! So if you have something made of leather that you treasure or even if you’re like me, crazy buying shoes that need real alteration!, go to Cinderellas Shoe Clinic!

Cinderella used to be my go-​to place. they fixed and beautified everything. BUT they much have changed hands as they RUINED the last thing I took to them AND they were so disorganized. they told me it was done and then it wasn’t…I could go on and on. English also a bit of a problem for them.
No longer the reliable Cinderella. DO NOT TRUST THEM WITH YOUR SHOES/​PURSES.

Just picked up my shoes. I dropped off my steve madden combat boots to replace the heels. They did an amazing job. Looks great and really durable.
BUT! Im really upset because when I came in on Monday to drop off the shoes, the guy said that my repair would cost $ 18. He even wrote the number «$ 18» on my ticket stub to attach to the shoe. I was so happy with that price. They told me to come back friday to pick up my shoes. When I came in to pick up the shoes, the guy wanted $ 28. This was the same guy from Monday. I asked him WHY and he couldn’t tell me why. He kept pointing at the heel saying he did something extra. I even flipped the ticket stub over and pointed at the «$ 18» he wrote. I was quoted $ 18 and I was expecting to pay $ 18. I didnt ask for anything extra done to the heel. If they were going add anything other than a simple heel replacement, they should have called me for my consent. Im not happy that I had to pay an extra $ 10. Im disappointed because I had heard such great things about this place.
Sincerely,
A Broke College Student

These guys keep their five and deserve one more star for terrific service.
I dropped my shoes off Saturday and asked if there was anyway I could pick them up COB Monday (to take on a business trip Tuesday). «Sure. No problem.»
The work was completed as promised, the shoes look great, and I swear $ 67.00 for soles and heels is less than I was paying in Arlington, VA for the same work.
Note: No credit cards but Cinderella gladly accepts checks. No checkbook? They trust you to mail a check and send you home with an addressed envelope.

I tried Cinderella today and am sorry to say I had a bad experience. I called in advance to ask if I could come today, and the guy who answered said that I could but didn’t give any more information. When I arrived, he said he couldn’t help me without a sample of the color I wanted (which makes sense, of course, but I don’t understand why he didn’t say so on the phone!). He asked what color coral was (didn’t seem to know) so I said it was between pink and orange and was the color of the dress I was wearing. So we talked back and forth a bit and didn’t really get anywhere. Finally, he offered some sample colors, but none were the right color.
I asked how much it would be just to get the shoes cleaned (having kind of given up on the dyeing thing working) and he said $ 26 and they wouldn’t be ready until Wednesday. Now although my wedding isn’t until next Saturday, it doesn’t seem like it should take almost a week to clean up a few marks on a pair of shoes. I took them home and will do it myself.

Great service at very fair prices. I took in a pair of high dollar shoes that looked awful and worn at closing time and $ 6.00 and one day later picked up my perfectly restored shoes. Highly recommended!

This little shop is fantastic and my only complaint are the prices. I used to go to cobbler John (the highly reviewed one in Clairemont, San Diego) but that place is for cheap, quick fixes and values quantity over quality. I left my $ 600 stella mccartneys with them and nearly cried when they came back.
Now onto the good! CSC handles lots of high-​end items, given their locations in La Jolla. The cost is expensive (27 – 30) to place a protective sole on a pair of heels but I will pay for the quality of the work. I’ve brought everything from YSL’s to steve maddens to him and he really works magic. The soles are always cut perfectly to the shoe, no little slivers or overhangs (like john left on my stellas). I was beyond thrilled.
Thanks I will return!

Takes a little time to get your work done but there is a reason– theyre busy because theyre great– always delivers–

Brought a pair of my Louboutins here. I provided the Vibram sole protectors (although they also had another kind that would have worked too). They did a really great job and had them ready for me in just a few days. They charged $ 40 (cash only, if I remember correctly). Normally I would think that $ 40 is outrageous, but given the price of the shoes themselves and that I’ve tried other shoe repair shops that did terrible work, I’m willing to pay the $ 40 to get the quality of work that I got from Cinderella. There are also two 15 minute parking spots right in front of the shop, so it’s been easy to find parking each time I’ve been there (and if you’re familiar with La Jolla, you know this is important!).

These guys are the best… my tall boots fit my big calves perfectly now! And they did all that work in 24 hrs in order for me to be able to take my boots to NYC with me. How awesome is that!!!
Thanks Abel!

I purchased a pair of boots in Japan that I fell in love with, that is until the heels started to get worn out. The Cinderella Shoe Clinic brought my boots back to life and in a beautiful carriage (or so it felt like it). The guy that runs the shop is super nice and chill. I asked him if he could fix the heels on my boots. He said that it would cost about $ 13 and I could pick it up the very next day so that I could wear the boots in Argentina!
My boots felt like new again and I was happy to reunited with them. I saw a lot of shoes being fixed in this shop as well as leather purses. I would imagine that this guy can fix a lot of leather products. Don’t throw your shoes away, assess them first at a shoe shop like this one and see if you can get more use out of them! I have a leather purse that needs a little mending. Time to see Cinderella Shoe! Bibbity Bobbity SHOE!

I’ve been taking my shoes to Nick’s in Carlsbad for years but after he retired and closed down his shop, I had to do some «sole» searching for a replacement. After purchasing a new pair of Louboutin’s, I needed to get pads added to the soles to protect them from the abuse they are bound to endure.
Based on their Unilocal reviews, I selected Cinderella Shoe Clinic but unfortunately, they were 20+ miles across town. I figured, their reviews were great so it would be worth the longer drive and trouble. I dropped them off to Abel on Thursday and promised to have them ready in 7 days.
Once I received, I have to say, I was very impressed with the workmanship. I slipped them on and with the extra padding, felt as if they gave me an extra spring in my step. With the padding on the bottom, I feel confident that I can run from meeting to meeting without the fear of slipping. Also, I’m always worried about cobblers matching the Louboutin red but Abel and his team did a fantastic job. The customer service was very friendly and their quality of work is top notch! I am very pleased that I found a trusted, some-​what local cobbler that I can rely on.
The price to protect my soles was $ 26. A small price to pay to protect my purrty shoes. Also, they only accept cash here so be sure to stop at the ATM before picking up your shoes.
Based on my visit, I would highly recommend Cinderella’s Shoe Clinic for your shoe repair needs. Even though it was a trek to get to them, it was worth the drive and money.
P. S. As I was leaving, a well dressed women, with her bentley double parked dropped off 2 bags of shoes and said, «the usual» and walked out. Wow — must be nice. If she can trust Abel with all those designer shoes, I suppose I can trust them with my one pair, once in a while splurges. =)

After reading great reviews on Unilocal,I brought my precious pair of delicate European, handmade bridal shoes for a little tuck-​in of the straps since they were a a tiny bit loose. It was 18 bucks. Actually initially I was given a quote of 22 dollars… :’(But I figured it’s worth it since… well I did see a very rich-​looking lady picking up her gorgeous shoes a minute before I was about to drop mine off.
If you have the money, I would definitely recommend bringing your precious shoes here.