Cardiff Florist-La Jolla Florist

They did a terrible job of arranging the bouquet and it was not aesthetically pleasing whatsoever. They bent the stems in lieu of shortening them with scissors. Looked nothing like the picture and definitely not worth the price. It was awkward, sparse, and poorly arranged. Everyone was disappointed and surprised at how terrible it looked.

Horrible florist. We ordered an $ 80 plant for a co-​worker whose mother just passed away and they sent a plant that I could have bought at Walmart for $ 15. It was in terrible shape, and wasn’t even the type of plant I ordered. When we complained, they disputed us and said they sent the right plant. Horrible plant, horrible service.

My boyfriend planned to give me a surprise and ordered «The FTD® My Heart to Yours™ Rose Bouquet». the delivery should be arrive on 12/​31, but it didnt. I called the number 858−454−4299 every day since then, but no one ever answered the call. And my leasing office called me today ¹⁄₆ and told me i have flowers in their office for an entire week. they also told me the guy who delivered the flower told them he called me which he didn’t. The flower already died when I finally got it today. What a wonderful service!

One of the worst businesses I’ve ever encountered! Absolutely deplorable gift basket and voracious/​discriminatory customer service.
Gift basket is a scam, $ 75 for less than $ 15 of product. The basket itself was a cheap baking pan wrapped in plastic!!! Terrible service, including a horrible phone conversation with female florist when asking about order. I recommend boycotting this company, and avoiding them at all costs through FTD. DO NOT let them pick items for you!
Can provide images of their gift basket upon request. Asking family to rescind order through origination/​FTD and send via a better local company. Other victims of this company should directly contact the Better Business Bureau for follow-​up.

Talk about a FAIL! This is the worst flower service ever! Don’t be robbed by these people. We paid $ 60 for this arrangement! 49.99 before tax. Dead withered flowers. Notice the dead rose in the back. Here’s what we ordered here’s what we got!!!

Seems I was victim like many others. My mom ordered me flowers for my birthday and what came was NOT what she ordered, in fact, it was pathetic (dead flowers included!). I knew immediately it was not something my mom would send me because she has great taste. I reached out to her immediately and sent her the picture. She was, of course, horrified and sent me back what she ordered. Literally, not an ounce similar — flower or quality wise. I called to the florist and they were incredibly rude to me, said they didn’t care and refused to send out another order. And, beware — the order was through FTD. Hopefully after our call to FTD they will eliminate this company from their portfolio.
DO NOT SUPPORT THIS BUSINESS!!!

This place deserve 0*! My friend ordered me a flower through them it took them 3 days to delver! Not only that they lied to her said they delivered the flower left it outside of my door! Who does that??? And the flower looks old and worth $ 2. I will never recommend this place to anybody!

DO NOT ORDER WITH THIS FLORIST: I placed an order via Teleflora and selected this florist. The arrangement ordered was a $ 65 «Deluxe» arrangement that showed 4 gorgeous orchid stems, 4 bamboo pieces behind the orchids, tropical leaves at the base and hydrangea, berries etc. at the base all done on a green, flat holder. What was delivered was a giant single palm leaf, one wilting orchid stem, 2 hot pink carnations, 2 green carnations. Simply ugly and awful. When trying to work things out, the person who answered the phone at the florist was rude, not willing to fix the problem and said that teleflora had not contacted them — teleflora said they did, I dont know. She also said no flowers were going to be redelivered. Great — thanks for helping me get flowers to my 90 year old Mother on Mother’s Day. So unhappy.

If they had zero stars as an option that is what I would select. I ordered flowers for same day delivery through fromyouflowers. com (who were great) but the florist not only delivered a much cheaper set of flowers, they didn’t even deliver all the items I ordered (i.e. balloon, etc).
I called to complain and the lady proceeded to tell me that they could not deliver what I wanted for the price they received, that I should not have used an online ordering service and I should have gone directly to them, etc. She never apologized.
I said all of that was not my problem and that they could give me a partial refund or deliver what I ordered. She kept arguing with me. Then she called my wife in a crappy tone and said they were coming to pick up the flowers. I never told them to do that. This florist substituted flowers, did not deliver what I ordered and then went back and picked up the flowers.
Thankfully the company I ordered them through, is sending a new bouquet through a different vendor tomorrow. We will see how that goes.
But my advice, do not use this company. They do not care about the customer, they only care about how much money they make. Plus they blame the customer for issues, they do not take responsibility for their mistakes.
I do not see a long future for them… and rightfully so. Take your business elsewhere.

If a zero star was an option I would choose it. I ordered an arrangement online at Blooms Today. It was sent from La Jolla Florist. I am appalled at what was delivered. It wasn’t even close to what I ordered. It was small, cheap and the flowers half dead. My family owns a prominent business in the Del Mar area, we will never use or recommend La Jolla Florist.

Ordered the «Because You’re Special» BEST bouquet for $ 78.99. I received what looked to be the «Good» bouquet. The picture online shows that 6 bright orange Gerbera daisies. I received an arrangement with 2. I called to inquire about this and the lady became defensive, saying that this is indeed the best and they added their most epxensive flowers to compensate for the missing 4 Gerbera daisies. The addition was two small yellow roses. In addition, the size of the vase is extremely small. She offered to refund the order, but I would have to bring it back to the shop.
You are better off going to Trader Joes and making your own arrangement. I’m sorry, La Jolla Florist, but I wish I did my due diligence before making my purchase.

If I could give this place 0 stars, I would.
BEWARE!!! THE OTHER POOR RATINGS ARE ACCURATE!
I ordered flowers online to be delivered to my mother-​in-​law. Not only did we not receive the correct flowers, the size was significantly smaller than advertised. I ordered a large bouquet with sunflowers, orange lilies, roses, and other colorful flowers. I received a small clump of carnations, leaves and other cheap flowers, NOT EVEN THE SAME COLORS AS THE ONE I ORDERED.
Then it got worse…
When I called to complain that this was not what I ordered, they lied and insisted that they dropped off another bouquet with the right flowers. They never did. Then they claimed it got delivered the day after. IT NEVER ARRIVED!
I then reported this business to BBB hoping to work something out with them. The florist owner got my phone number somehow and made an anonymous call threatening my life!!! I filed this with the police and they were able to contact my phone company to verify it was the florist.
This is a sham florist. You will be wasting your time, money and efforts ordering from them. Your mother, sister, wife, girlfriend or other significant other will be disappointed .
There are plenty of other florists in the SD area. Don’t bother with this one. You’ll be sorry. Worst customer service in the world and terrible human beings.

I use La Jolla Florist to send flowers to my mom for all big holidays and have always been very satisfied with their flowers and their service. Other places have delivered late or lost my order. La Jolla Florist is the only place I trust. The arrangements have always been beautiful and even when I order last minute, they always get the delivery in on time. Definitely recommend.

My Mom sent me flowers last week to be delivered at work but they never arrived. She called LJ Florist the next day to follow up and asked them to call me directly to arrange delivery. They called me but I let them know I would be leaving town that day, the woman said they received the order 2 min ago and wouldn’t be able to deliver before I left town. When I reminded her the delivery was actually for yesterday but they never showed up she asked me if I wanted to reject the order or reschedule for when I returned. I was thinking about it for seriously two seconds, started responding when she said, «you want to reject the order, ok bye» and hung up on me before I could say another word.
Of course this upset my Mom since not once but twice she was unable to get birthday flowers to me. I eventually received the flowers after she called yet again to complain and asked for delivery when I returned to town. I did finally receive them, the flowers are nice but definitely not worth the lack of customer service. Save a headache and give your business to an alternate place.

If I could zero stars, I would. My dad bought me some flowers for my birthday and La Jolla Florist called me yesterday, completely flustered that they couldn’t deliver it because it was too late in the day, when he had in fact ordered them on time.
Moreover, when I explained that i lived across from the medical school building, they misunderstood and sent the flowers to someone who worked in an office in some random building, not even following the address.
In addition, they called me and left me the RUDEST voicemail I could have ever received from an establishment. They told me their driver had been trying to locate the address for over 45 minutes. Instead of contacting me they left the flowers with some random unknown person who was kind enough to look me up online and send me an email about it. But this easily could have cost my father $ 85 to boot without ever having received my signature on the flowers.
FINALLY, they called my father as well and left him another nasty message. They ruined this present, they have TERRIBLE customer service and should not be trusted with your money.
P. S. the flowers don’t look like anything in the photos. WORST experience with a florist, EVER.

I sent my mom flowers through FTD after she had surgery to cheer her up, but the flowers she received from this florist look NOTHING at all like the ones I ordered. The picture online had colorful roses and lilies, but there were neither of these in the bouquet. While FTD does have its disclaimer about substitutions if the flowers are not available, I find it very difficult to believe that roses were not available. Roses are probably one of the most common flowers in bouquets… as a florist, how could they not have any!!! And the flowers that they «substituted» were in no way adequate substitutions. The entire beauty of the bouquet was from the roses and lilies, and the bouquet my mom received pales dramatically in comparison. Imagine my surprise when my mom sent a photo of the flowers she received, and it looks like the florist forgot half the flowers! Part of the reason I selected that particular bouquet was because of how cheerful and colorful the flowers were, and that was all lost with their awful «substitutions.» Judging by the other reviews (including the «flagged» ones, which seem legit after my experience), this seems to be the norm for how they run their business. If I ever decide to send flowers through a local florist, I will NEVER use this place and will discourage everyone I know from ever using them.

I just received a call at work with a woman yelling at me about having the wrong address and how her driver can’t find me. I didn’t even know I had flowers coming, didn’t know who they were from and she completely upset me. I asked who she was and she said she was the owner. I asked who they were from and she said she didn’t know and that it was TOO LATE and she was rejecting the order. I explained to her how upsetting it was to find out someone was trying to surprise me and not know who and she yelled not her fault and that she had to go because the driver was on the other line. I even called her back and she continued to yell at me even as I gave her the correct address and asked why she didn’t call the sender. Once I figured out on my own who had sent them, for very sad and personal reasons… they called the FTD and the FTD called and apologized to me and explained they would no longer be using them for deliveries. It was HORRIBLE. She told the FTD customer service rep she was going to make him cry too like she had me. She had no idea why I was being sent flowers and how much worse she made my day. DO NOT USE.

I ordered flowers online and what I received looked nothing like the picture. Nobody called to tell me they ran out of the flowers I originally ordered and decided to make up an arrangement that looked awful.
Terrible customer service.

Ordered flowers for Valentine’s day. The delivery still hadn’t been delivered on the day of by 5:30. La Jolla Florist called at 4:30 to say that «traffic was bad» and that «the flowers might not be able to be delivered». I would have been happy to know there was an issue mid-​afternoon, but since they were to be delivered to a business, any time after 5 wouldn’t be possible.
Not a good choice of florist for a flower-​giving holiday delivery unless you want the flowers the day after.

They do a great job with their bouquets and floral designs here. The quality of the flowers are great and I’ve had flowers from here that lasted over a week and still looked completely fantabulous!
The staff here is extremely patient and will take the time to make sure everything is perfect. Downside is that sometimes the selection of flowers will be limited.