Terry Davis – State Farm Insurance Agent

October 26, 2015
I was in a small car accident I tried to call our Family insurance agent which is Terry Davis ! To reported the accident and ask Terry Davis what I should do proximally 2 o’clock in the afternoon his office was closed for the day and there was nobody to answer the phone.
In any shape way or form !
I had then call The corporate office
Proximately about 3:30pm or so
To get help concerning the accident we were involved
At that point Lady at corporate tried to call Terry Davis office but no one was there to answer the phone for her.
What is the point of having Terry Davis for a insurance agent that is never there to help you in your Time of need,. I give Terry Davis minus 10 stars

Worst insurance agency ever! A very close friend gave me his info as a referral. No intended gets back to you. They didn’t even let let me know they had enforced policies for me until I got a past due bill from State Farm two months into the policy. I also got workers comp through them and got another late bill despite giving them payroll info that clearly shows nothing extra was due. I am so over this office. Made several calls and the owner would always say I’ll call you back. After two months I stopped waiting.

I had my doubts about this place because of all the reviews below, but I’m glad I took a chance and got a quote for my auto. The service was awesome! I don’t know if maybe they ramped up their customer service or what but my experience was great with the staff, especially Sarah. I would totally recommend them.

Jim Beverly started this office many years ago
Jim is a great guy and was a great insurance agent. He also returned phone calls and went out of his way to make people feel special. with that being said I have to tell you that this office needs to get on the ball a great start would be to return phone calls and emails. As for me, there are many insurance agents out there. and I really need a agency that is on top of things. As this agency is clearly not. For that reason I am moving all of my polices ins etc to a agent who can be there to service my needs.

I had a wonderful experience with Terry. I own a Yoga/​Pilates studio in La Habra and was looking to get my policy re-​quoted. Terry was very knowledgeable and gave me a great quote with far better coverage. I honestly couldn’t be happier. I would highly recommend his agency to anyone.

Wow! Can’t begin to tell you how horrible my experience with State Farm in La Habra was.
First of all I’ve never spoken with my agent Terry Davis because if his funny little caricature xmas cards of him playing golf are a real indication of where he is spending his time, he must not ever be in the office. A girl named Jennifer has been answering lately and she couldn’t be nice if she tried. She lowered my premium in Dec. but said she couldn’t give me a price yet but that the money I paid that day would probably cover it. A month later I find out I only saved $ 120 but lost $ 40,000 in coverage and I still need to pay a second installment. ummm… no.
Anyway to make a long story short I called to ask what had happened and she went off on me and she and the owners wife tagged teamed me and told me I just like to complain and the owners wife wouldn’t listen to my side of the story nor answer any questions that I had, now I’m back at the premium I had before (no savings) and I feel like an ass for having to loose my cool with these people. The wife said her husband (my agent! whom I’ve never spoke with) would call me the next day, still waiting on that.
I also called to ask how long I had been a customer and Jennifer said 27 years (my family had the premium since 1983) and got mad at me for asking that, like it means nothing. I should be getting a discount based on that alone.
Anyway a smile came to my face after I met with my parents the next day and they told me that they had been treated the same way, and they are way more patient than I am. Thank god it wasn’t just me… Terry and his staff are unbelievable!
I read other reviews on other insurance agents where customers had said their agents were nice and personable, what they actually care about you? Sign me up!