Mark Phillipi – State Farm Insurance Agent

Horrible customer service experience. WAS a customer of State Farm & Mark Phillipi for 11 years as well as my father being a customer for 40 years. Was in a car accident of which during that time I had to contact State Farm several times for questions regarding my claim. I waited on hold with customer service a total of 7.3 hours over 4 weeks. When I called Mark Phillipi’s office to ask them to call and answer my question for me, after all is’nt that what an agent is for, to help out their clients/​customers. If they cant do that then what is the purpose in having an agent? Marks office told me that I had to go directly through the 800 # on State Farm to have my question answered. I let them know I worked full time and could not wait on hold for an hour, that if they could do it for me. They still would not. Needless to say after this I would NEVER recommend State Farm nor Mark Phillipi.

Just got off the phone with Cynthia the State Farm Representative. She was friendly knowledgeable, I got a quote on auto insurance last week, was taken care of. Out of all the places I got quotes for State farm (Cynthia) took care of my questions the fastest and gave me the assurance if I ever need anything in the future regarding my Insurance she would be able to assist me. I would definitely recommend state farm to my friends and family. Thank you Cynthia and Mark. :)