Imperial Body Shop

I was recommended Imperial Body Shop from Toyota of Whittier. I’m glad they did. Everyone at the body shop was friendly, helpful and thorough. They saved me a lot of money on an easy repair and I only had to wait 10 minutes. I would recommend this body shop to everyone.

Reliable, accommodating, and fair.

I came here based on Esurance recommendation. Lance at Imperial is professional and courteous, which I appreciated! The work was done 90% well, though I had to come back the day after pick up to get a flaw corrected.

Excellent customer service!!! Car was ready 2 weeks ahead of schedule and looks good as new

My experience with Imperial Auto Body was excellent from start to finish. I had the opportunity to visit the shop and speak with Lance prior to choosing them to perform the repairs.
I was treated professionally by everyone I spoke with. Lance said I would be provided an estimate in a day. The estimate was accurate. Lance estimated that my car would be ready by Friday at 5:00 pm.
My car was ready by Friday at 5:00 pm and the work came out good as new.
I would definately recommend them to fix your car.

I had the most satisfying experience here because I simply took my car in, explained my situation and had the pleasure of corresponding with laid-​back but friendly staff. The next day I received my estimate and everything was very simple. There were not many forms to fill out and I also was pleased with the fact that I received my car three days earlier than the quoted time. I must say that they fixed my car up and it looks better than it did before the accident. Another perk is that they have an Enterprise office in their building so there was no hassle when I needed to rent a car. I would definitely go here again!

DO NOT TAKE YOUR CAR HERE! If I could give 0 stars I would. We took our car here and they put used parts that looked horrible. I’ve taken my car to a body shop before and it looked like a brand new car when it left the shop but that wasn’t the case here. Not only did my car look worse than before the accident but they lied about doing an alignment so it didn’t run right. We ended up having to take it to another shop to fix Imperial’s mistakes. Save yourself the headache!

Unfortunately had to take my car in after another collision and decided to take it to Imperial Auto since I was satisfied with them last time. Bad choice! This time the communication lacked, the work was not as clean as last time, and the interior of my car was all dusty and not clean when they gave it to me!
Since I had a rental car, I needed to know when the car would be done so I knew how long to rent for or if I needed to extend the time. Lance was the guy I dealt with at Imperial, and although he was professional, I felt I was bothering him. I had to call him at the end of the business day to see how long the car would be in the shop. The estimated day to be done was only off by a day. However, I told him to specifically check the tire because it had been worn down after scraping against the deformed metal. My AAA tow guy also told me to make sure the tire was replaced. However, when I went to pick up my car, the same worn tires were on it. I asked him to check it again, so he walked out and said it was fine. Nonetheless, I trusted his decision. After I took possession of my car, I found it to be completely dusty inside so I asked for a cloth to wipe it off my seat since I had my work clothes on. The guy that came out to wipe it down told me that my tire was completely bald and metal showing so to make sure to replace it ASAP! I told him Lance just told me it was fine, and he said absolutely not, and that it may blow out at any time! Ugh. Not sure if I’d come back now. This 2^nd experience was not so good.,

A few days ago, I pulled out of a parking spot not noticing the pole next to me. Completely ruined my mirror, I called the Toyota dealership and the recommended this body shop. I was completely dreading taking my car. I went in on Monday to get a estimate and just ended up ordering the parts. Surprisingly, I got a call the next day saying my parts were ready. I took my car in and about a hour my car was already ready! Lance had helped me out and was very helpful. Great service!

A visit to the body shop is usually not done under the best of circumstances. In my case, my car was inadvertently hit by a flying bumper while driving 80 (I mean 65!) on the 110 freeway. Fortunately, the bumper missed the wheels and windows; unfortunately, it created a nasty gash that ran the full length of the car.
Per Mercury’s suggestion, I took the car to Imperial Body Shop on Monday morning. I met with Allan Baca and he was a true professional, guiding me through the process from start to finish. The other kind folks at Imperial Body Shop helped me understand how my claim would work. They took my email address and sent me regular updates on when the car would be ready.
Allan told me that Mercury was giving them about a month to do the repairs; two weeks later, he gave me a call and told me to come in. The car was as good as new, and they even gave it a good wash for me. I signed off on the final paperwork and drove off, glad that I picked Imperial Body Shop for my repairs. All told, I probably spent less than half an hour in their office, and my car was ready two weeks ahead of schedule. Now if I can only avoid flying bumpers on the freeway…

I’ve used Imperial several times over the last few years and they have always provided outstanding service and quality work.

I have Mercury Insurance. I brought my car here for repairs on the front bumper and grill based on a recommendation by my claims agent. I dealt primarily with Allen. He was courteous, professional, upfront and a no bs type of guy. My initial repairs were completed within the estimated time. However, part of my grill snapped off on the drive to a local gas station. Good thing they have a lifetime warranty on their repairs! I brought it back, they ordered a new grill and they fixed it no questions asked. They even threw in a tire rotation and wheel alignment for me too for the trouble. This facility is clean, well maintained, quick, and their staff are respectful and professional. I will bring my car back for repair work again.

This place was great! My insurance (USAA) guaranteed it and I can see why. I got my car back in sparkling condition after a nasty accident 3 days before they originally estimated! The staff was so kind and helpful when I first brought my car in. They offered to give me a ride home or pick me up and take me to their shop. They even have an enterprise office attached to theirs so it’s really convenient to rent a car after yours is under their care.

They were great! Very professional, they know exactly what they’re doing. My new Ford Edge had gotten hit pretty hard, the whole left rear was caved in.
Lance kept every promise, called me with an update and my Edge was ready in less time than expected. When I picked it up, it was literally as good as new. My SUV looks immaculate, new parts, great paint job, what more can you ask for?
Go with them. You won’t regret it.

Grigor is the owner and he is the best man to do the job. His staff had the best customer service! I have taken my car there many times for modifications and paint and he always comes through with perfect outcomes. Tell him Bobby sent you and he will hook you up. He will beat any price, and when you get your car, you will be satisfied. Imperial Body Shop is a preferred shop for AAA, Allstate, and many other insurance. Imperial Body Shop has been in the business over 20 years!

The place is clean and well taken care of. I delt with Lance. Great people great work I had to come back and had to have someone fix something on the front bumper that wasn’t in place and this is where the place got the 5^th star from me! :-) I came in they promptly came out looked at it and told me 5 mins they will have it fixed looked like a clip came undone, I sat for 5 mins heard my truck Rollin up and it was repaired The service was top notch. Keep up the great work!

My husband took his car here after getting into an accident bc my insurance recommended it. I wish I asked around before committing the car there. From both stories it sounds like their poor paint jobs tend to show themselves after about the first year. Now, on to my personal experience. They overlooked a large crack underneath the front grill. Also, their customer service/​communications is lacking. Example: their response to requests for updates on the status of the car were rude half the time (both my husband and I found this to be true). Based on my experiences, and the experiences of my friends, I will not be a repeat customer and i would not recommend this business to others.

This hop does everything in their power to make their customers happy! Thank you Lance for the EXCELLENT customer service!

Cheats and liars. Went to this place about a year ago after some guy destroyed the whole side of my car. I decided to cash out instead of getting car repaired but my estimate had to come from this shop because they were an approved site of the insurance agency.
The insurance estimator from this place was absolutely terrible. He took about 5 minutes to look at my car and understimated the repairs by over 600 dollars. When i questioned him about his estimate and why it didnt include obvious damage that i pointed out to him, he rambled on and on and refused to change his estimate. He lied over and over again to me about how things are not damaged and that he inspected the car thoroughly and took the neccessary photos.
When i pointed out to him that he didnt take photos he said, «oo yes i did, you didnt see me — but ill even take a few more to show you.»
I know he underballed my estimate because i insisted on getting another inspeciton with a manager from the insurance agency and sure enough got almost 600 dollars more as well as a promise to look into their choice of inspectors and body shops.
Imperial body shop lied to me and they are not trustworthy. I got another estimate at another body shop in fullerton with much better service and very straightforward, honest practices and that estimate also independently concurred with the higher amount of money needed for repair.
They almost got away with it, I am glad I insisted on getting other, more honest people involved.

This has to be the worst performing Auto Body shop in the country… I had to take my car in 3 times to have work redone that they clearly messed up, and now I am actually going to take it to another shop to rework what they did wrong!
Please if you can take your car somewhere else I would def. recommend doing that.