Design Center

Steer clear! They do not carry the items on their website, they have to order them from another company once you place the order. Placed an order for store pick up only to find out that I would have to wait 6 days before being allowed to pick them up. Nowhere on the website does it state that it will be 5 – 7 days before you can pick up, I’ve never had a store offer in-​store pick up and not have the items in stock. Don’t be fooled by the prices. On top of all that, the owner has the worst customer service skills of anyone I’ve dealt with and I have Time Warner!

I found Design Center on Unilocal and I proceeded to go here when I was looking to furnish my new condo. I read the reviews and since the majority were good ones, I decided to stop by. I immediately found the couches I wanted and the prices were definitely reasonable. I met both the Owner & sales rep Doug. Both were a pleasure to work with & I ordered my living room & dining room furniture from them. The furniture came as promised & they kept me informed with the status of delivery. The furniture was nice & so far everything had been great.
Since I’ve been furnishing my entire condo, I’ve been purchasing everything little by little. I returned to Design Center on three separate occasions for three separate orders. The last and final order was to purchase my son’s bed. I ordered the bed I wanted and paid my deposit. After 11 days, I finally called to ask for status because they had not contacted me to schedule delivery. When I called, they did not have status for me. Next day, I receive a call from the salesperson & he informs me that my bed has been discontinued and is no longer made. (12 days after placing order). I did not receive a call & not until I called them to see if my bed was almost being delivered, did I then find out that it has not been ordered & discontinued. My housewarming gathering was 1 week away & I would have no bed for my gathering in addition to my son not having a bed.
Considering the fact that I had already ordered from them twice before, I was very disappointed to see that the owner didn’t even make the effort to make it right or to try to keep my business. I went in and asked for my full refund & he was not rude or anything like that at all but he definitely didn’t try to make it right or ask if there was anything he could do for me. I’m happy with the furniture I did purchase from them but I am not happy with the lack of care to keep the customers happy so they can refer people and keep coming back. I am a very loyal type of customer & I would have continued to always use them & even refer them but this last transaction truly wasn’t pleasant.
Luckily, I have a friend that referred me to a different furniture vendor who picked up a different style bed for me directly from the warehouse of the manufacturer & delivered to me in 2 days… I now have my bed and it will be there for my housewarming. Customer service is everything!

We went to Ashley furniture and found a bedroom set.
This place beat their cost for the same set by $ 500.00
They were fast with the delivery and set everything up with no issues.
I highly recommend this place. The staff is very helpful as well.
Save money. Buy your furniture here!

This is the best place for any kind of home furniture. Price compare. They beat all major brand prices.

Worst experience i ever had. Both of them (including the owner) are so rude! Although i look like a asian little girl but i not idiot. All the furnitures and my house in La are bought by me, so i got money and i need calculate my budget. they are so rude and will flirt you, after buying they dont keep the time when delivering and even blame me! Go there if you want to be humiliated. But I had to say, some of the furniture there is really good. Even the furniture are really good, i would not go there because they do not respect you! Yes, they are losing a potential loyal customer!

I purchased a sleeper sofa and matching chair from Design Center back in April. I needed the sleeper because my parents were coming to visit in May and they were going to sleep in my bed. The delivery date for my furniture continuously got pushed back — Originally I was told May 11^th. Then it got moved to May 19^th, which was the day my parents were coming. Then it got pushed back every few days from there. My furniture eventually was delivered, the day after my parents left. This was due to an unfortunate set of circumstances beyond Design Center’s control. I was pretty frustrated about the whole thing, but Design Center made it right with great customer service, going above and beyond what I would expect from many other furniture stores. The only thing that would have made my experience 5 stars, is that I wish they had been more proactive in their communication with me regarding the delivery dates (I was always having to call to check up on it), but in the end they did right by their customer.

I had an absolutely horrible experience trying to buy my daughter a new bedroom set. I ordered it and had it delivered only to find that many of the pieces were scratched, broken, or missing parts. I sent the entire order back until they could reorder it. They told me that they would reorder the dresser that was scratched and dented and order the missing parts to the bed and the rotted wood pieces. After several weeks they called to say that everything was in and ready to be delivered. I was smarter this time and looked at the furniture before they could enter the house. The dresser was the same dresser that they had made some attempt to fix and had done a poor job. Another piece had a big scratch in it, I refused the order and called the store. I was told that I was just too picky that the furniture would end up getting scratched eventually anyways and that the imperfection on the dresser was on the side so it wouldn’t be seen easy. If I’m going to spend over $ 2K on furniture it better look perfect to start with since I was buying quality furniture. I was told that they would not refund my money because they didn’t have any need for the furniture that I ordered. If it was sent from the manufactured damaged then they could simply send it back. I had to call my credit card and have the charge removed because I wasn’t going to pay for damaged furniture.

Design Center in Whittier was definitely worth the drive from Irvine. I got a great deal on a sofa, love seat and bedroom set for my apartment. Jim helped me and was so helpful throughtout the whole process. They have a great selection and really awesome prices. I am definitely going there for my next purchase.

The worst experience in buying furniture I’ve ever had. I was quoted 3 – 4 weeks and it took 6. The only reason I got it when I did was because my husband called and made a fuss. I planned a dinner party at my house because I was going to have my couches and they were 2 weeks late so they were not there for my party. Worst experience ever. They did not even care. I’ll never buy from them again.
Giving 2 stars because I love the couches.

Over a year ago, I wrote about an unfortunate experience I had with Design Center, and them forgetting to deliver our end table. I had a great conversation with someone over the phone who not only apologized but assured me we would get our end table. I framed my positive rating around «anyone can make a mistake.» In the end, I was just glad they were taking care of us.
It has been OVER A YEAR and we still do not have our piece of furniture. Hence, my new rating. This is absolutely ridiculous and we have connected with them more than once about this problem (they only responded after an initial Unilocal review). I asked my partner the other day if he had contacted them AGAIN to check about the end table and he is so frustrated that he doesn’t even want to bother with them anymore. But I want my end table! At this point I think we just want our money back and will never shop there again.

My family and I went here twice to choose a sofa. Not because we had second thoughts, but being on a budget, we wanted to get the best sofa for our money– so we shopped around. We couldn’t find another store with a CUSTOM design cheaper and much more sturdy than The Design Center. Jim was super helpful, friendly, and personable. He worked with us on the size of the couch, price, and every other detail. Shipping was awesome also. They were punctual, considerate, and very friendly. Don’t go to Ikea. Go to The Design Center.

I went to this store based on the reviews. I was looking for a tan loveseat. I wasn’t that impressed with their inventory and thought they would have a larger selection. It wasn’t worth driving 15 miles to see what they had.

This is such a awesome furniture store. If I wasn’t so damn picky I probably end up buying the entire store. The prices are so reasonable yet the quality of the furniture is something you would probably find at a pottery barn store. Can’t wait to buy my own house so I can buy the entire store.
P.S Jim — awesome service.

I just want to say that Design Center made our furniture buying experience so wonderful and not stressful at all! As most of you know, furniture-​buying can turn out to be an awful experience, but thanks to Jim and Doug, our was stress-​free and was a breeze!
Thanks Unilocal for making me find them! Jim was very helpful and accommodating to all of our needs. He spent so much time helping us find the furniture we wanted from Living Spaces but could not afford. If he could not beat a certain price, he at least matched it. He also was kind enough to make TWO DELIVERY TRIPS to our house for no additional cost!
We ended up getting our mattress, bed frame, couch, dining set, and coffee table from Design Center. Once my coffee table arrived, I realized that I had made an ordering mistake and gave Jim the wrong table to order. Jim was SUPER KIND and immediately called the manufacturer to see if they would take the table back. Of course, they said no. But it does not end there, Jim offered to take the table back and try to sell it on his floor, which gives us an opportunity to (possibly) reclaim our loss and hopefully order the right table instead. Luckily when all was said and done, the table matched the couch we ordered. Nonetheless, it was great and such a breath of fresh air to work with someone who was willing to offer solutions instead of more headaches.
I highly recommend that you come here if you are looking to save some serious cash on your furniture — you will not be disappointed! Jim and Doug saved us over $ 300! THANK YOU!!! I WILL BE BACK AND WILL BE SENDING MY FRIENDS AND FAMILY HERE! :)

Jim was helpful and accommodating. Easy to work out a deal with and I’m excited for my new couch!

I have had quite a few interactions with this company and have purchased a sectional, a coffee table, bookshelves and a nightstand from this company. Doug has been a pleasure to work with and he’s always been friendly when I’ve spoken with him in person or over the phone. I love the fact that they have lay-​away options without interest, it allowed me to pay for the sectional over the course of 3 months. Like previous reviewers mentioned, this is an «discount store» they have furniture sales once a month and you can negotiate on pricing. If you need Ashley furniture this might be a good place to stop first as they seemed to have the best pricing when I did my research. All together I enjoyed my experiences with this company and would highly recommend them for future furniture purchases.

I too stumbled upon this store by viewing the furniture online and decided we needed to visit the actual store, so glad we did. Brian was the person that helped us and he was absolutely wonderful. He provided us with excellent recommendations without being pushy. He was very patient with me and my husband. The store is small but the selection is never ending because they have lots of catalogs to order from.
I guarantee if you go to the Design Center you will not be disappointed.
I would like to say remember when you order furniture the Design Center is not the company making the furniture so if your delivery date is longer it is not their fault.
If you want to get the best selection in furniture, the best value for you money, and experience customer service that is phenomenal, visit the Design Center and ask for Brian!

Jeff and Doug really work hard to earn your business. The store may not look like the other showrooms, but the quality of products offered is high.

Jim and Doug are great! Furniture selection is great! Prices are F-​A-​N-​T-​A-​S-​T-​I-​C! Shop at other places, get your best price and these guys will beat it every time.

I don’t know why I hadn’t heard of this place before. When they say their prices can’t be beat, believe it.
Phenomenal customer service. Jim, who I believe is the owner helped the fiancé and I pick furniture for the new place and explained the warranties that came with it. Basically I showed him the Crate & Barrel sectional I wanted on my iPhone, and he showed me 2 sectionals that were the same dimension. Both of them were really comfortable, so we chose one and we got to choose the fabric (there must have been hundreds to choose from), the layout of the sectional, and the fabric of the 2 pillows it comes with, all for LESS THAN HALF the Crate & Barrel version.
Next he had a couple of catalogs of furniture sets for the living room, and we picked out a few things we liked. The shipping for everything including the couch was one price.
Later when the fiancé and I were looking at other stores, we actually came across the very same furniture set at a store, and the prices there (the manufacturer’s store) were almost twice what we paid at Design Center! I know it may be a bit of a drive for the LA folk, but you will not regret it, guaranteed.