Kats Heating and Cooling

Been using Kats for 6 months now. I bought a house with an old HVAC system. Over this winter, the furnace gave out and it was getting pretty cold in the house. Johnny came out on a Sunday night and inspected the system, it was the control module, he fired up my system manually to generate heat for a while. Agreed on an install of a new furnace for the next day even though he was very busy. Now 4 months later, AC condenser is leaking. Johnny came out again during the first wave of heat in Chicago (Memorial Day weekend), juiced up the system and getting an install scheduled.
Highly recommend Johnny and his team! They are responsive, flexible, great to work with Team.

Third experience with Kats Heating & Cooling, an outstanding operation. Last month, my brother’s rental that I manage needed servicing. I called at 9am in the morning. They were out by 11am. Accessibility is excellent, particularly during the peak of cold winter weather. After inspection, the verdict was the boiler (which they did not install), was not powerful enough for the dwelling size. In addition, they went above and beyond checking the storm windows discovering one was not properly in tact.
Early this morning, during sub zero temps, I had an issue with my heat not blowing air out while the unit was running. A call was put through at 7:30am, Micah was out by 9:30am. He was polite, professional, wore booties and very informative. Blower motor was replaced, and by 10:30am I had heat again!
The integrity of this company cannot be beat. Integrity is golden in my opinion. Their response time is excellent. Their attention to detail is terrific. Their knowledge is extensive. By far, the best experience I’ve had with hvac service now two years in a row! A++

As previous reviews state, very professional and overall just excellent customer service. Giovanni returned my 3am call right away and said he could even come out right then. I told him not to worry about coming right away but first thing in the morning would be great. He came when promised, wore booties, had to crawl around in our attic, found the problem, explained it thoroughly… even took a video of it so I didn’t have to go up into the attic (so smart of him) and he even offered to go to the store to grab a new filter for us. No extra charge. He is courteous and professional and we will definitely be calling Kats for future issues. He even gave me the $ 25 off discount because they had a coupon in The Clipper right now for that much.

Giovanni came to my condo in the city to repair my heating system. He was super honest and before he came out he told me he didn’t want to charge me for a service call if it was something I could fix myself. He walked me through three different things before it was decided there was something needing to be fixed. Once he got here he explained everything that he would do. He answered all my questions in a professional manner. I highly recommend Kats.

Ditto to the other five star reviewers! We needed to replace an ancient wall-​mounted space heater and, since those are not in much use today, we needed advice on availability and installation. We contacted the local supplier for the units and they were adamant in their praise for Giovanni and Kats Heating! They were correct! Giovanni’s price was extremely good and the installation was superb! They fit the new unit in the same opening as the old one and we were back in business in a couple of hours! Five Stars!
PapaT

This is an outstanding business and you won’t be disappointed. John knows how to service his customers and their HAV systems. He is very professional, he makes himself available, is on time and provides reasonable low cost, high quality solutions and equipment. We have three properties and we always call John to do yearly maintenance of the air conditioners and furnaces. Recently, we needed to replace a furnace and John was able to accommodate us on the same day we called. Finally, a company you can count on!!! Congratulations, John.

Very professional, informative company. Explained everything so I would understand exactly what I needed and what service was needed and being done. They even wore boot covers and put down tarpes to keep my floor clean. Very happy with the outcome and happy with the service! I highly recommend this company! In my mind there is no other choice! I definitely will be using them in the future!

This review is being written minutes after Giovanni leaving. Which should tell you how happy I am with the service they provided.
So, a week ago, the AC went out in my house (fan in outside unit). Being that it was 90+ outside, I called and whatever company was the first to say they could arrive, I went with. The company that came out got it working and I was told I should replace the whole system. For the last week, my AC has been on nonstop.
I researched online and found that American Standard was rated the best by Consumer Reports. I found multiple companies to come out and give me estimates. Knowing enough about AC to get by, one by one the companies came out. They all ranged from replacing the whole system, to a valve inside the furnace (which was from the original company who fixed the AC, which was a little weird) and then Giovanni came out.
After moving some appointments around because of my work schedule, he came promptly on time. As another review said, he wore booties in the house. He checked the furnace and AC. When I told him it wasn’t cooling the house, he put his gages on the AC (he was the ONLY one to have digital gages) and said, I needed refrigerant, which all the other companies said was either correct or too high. He showed me the gages and explained everything in detail. He recharged the system and within a matter for 10 minutes, you could tell the difference in the performance and temp of the air coming out of the registers.
I have no clue why there are only three reviews on this company, but I can tell you one thing. I rarely ever write reviews and I took the time to write one as soon as they left.
I will say, that I didn’t end up getting a quote for a new system from them so I don’t know how they compare, but I can tell you, even if it is more money, I would go with them 100% of the time because customer service is just as important as price. As for the price of the repair he completed… I saw the bill and said «wow». Giovanni thought I was unhappy with the cost, but it was the total opposite. I went from being told I had to fork over $ 7,000 for a new unit, to $ 400 for a repair and then my final bill with Giovanni was $ 155.
Please use them, you will be sorry if you don’t.

While searching for a new HVAC system we called 4 – 5 different companies looking for bids. For all of them we waited 3 – 5 days for a call back. That is until we heard about Kat’s!
Giovanni called and stopped by the same day. We had a quote with our OK, good, better, & best option the next day. His attention to detail and front end customer service told me this was our guy.
The install went great as he was professional, clean, & patient with our 3 kids & dog running around the house.
You really need to look no further. Excellent service, high quality products (American Standard), & local.