Dermatology Associates of LaGrange

The doctor was very nice and so was the office manager, but the lady made a mistake confirming the wrong time for apt which was really hard for me as a full time working mom.

I need regular check ups as I had a situ melanoma a few years ago and many moles. I was looking for a new Dermatologist and I decided to try this practice as my wife goes to this practice. On my first visit there was a mix up and they did not have me scheduled. They told they could get me in to see another doctor who is Dr. Stacy McClure. I have now seen her three times and glad I switched Derms. The explains everything and has removed a few questionable moles. I see the review below about the front office but my experience has been they have been very professional and courteous. The only reason I did not give them 5 stars is I have only been their three times and need more experience before I go all the way.

2 treatments required for 1 wart. Dr.‘s nice and helpful. Was disappointed with billing and insurance process. Asked on 3 different occasions what my responsibility would be. Never got a straight answer. It was disappointing to have to pay over $ 375 out of pocket with insurance to have my son’s wart removed on his toe. Even more disappointed to find out it would have been less if I just paid for it up front and not ran it through insurance. He is now wart free though.

I have had psoriasis since I was 18 years old and after many dermatologists over the years Dr Stacey McClure has my psoriasis in remission and also noticed some pre-​cancer lesions and removed them without a problem.

I’ve been going here for a total of about 7 months for some stubborn plantar warts. During the summer I saw the PA, Kristen Fitzpatrick, who was always very knowledgeable, efficient, and interested in the patient. She gave me a number of different treatments and seemed invested in helping get rid of the issue. During winter break, I came back for a follow-​up appointment. Kristen had left the practice, and so I saw Dr. McClure. McClure was also very professional and knowledgeable, though not as punctual and efficient as Fitzpatrick. She opted to try some more aggressive treatments that Kristen hadn’t even discussed with me, which I did appreciate. She sent me this time to a mail-​order pharmacy type deal, which was a massive pain to work with, and I have to wonder if there’s some annoying deal between the office and this company. All in all, I’ve appreciated the care I’ve received from this practice.

I’d been a longtime patient, going here for some time, acne, etc. I take my son there, as well. That, I had no problems with. Yet, I realize the $ 50 charge if you forget an appointment is stated up front, and I did completely forget an appointment in June 2015, but I was also going through a lot at the time. I called immediately when I got the message telling me I missed it, rescheduled, went in, etc. Yet, they ended up billing me the $ 50 for the first missed appointment, even though I rescheduled. I attempted to explain, I was going through a divorce, just dropped my attorney, not to mention domestic violence, government surveillance, people lying. Not very compassionate in my opinion, and maybe they feel it’s another sob story; no, this really, really happened. Yet, I can’t tell you how many times I’ve had to wait in the office long past my appointment, and that’s perfectly okay. It seemed heartless. I normally don’t forget appointments unless I’m stressed, and my mind is running in different directions, which it was. I’ll send them the $ 50, yet look for another dermatologist office.

If you asked me about 6 months ago if I would recommend this doctor, I totally would have but now, NO WAY! Stay away from here!
First, my daughter was a patient for her horrible contact dermatitis and she did well until they wanted to continue giving her different medications (which were not cheap) and I made the decision to find out the root of her problems. I had to go back earlier this week since she had a bubble on her belly button from birth and I always thought it was her umbilical cord left over.
I made the appointment on Monday to be seen by a PA (no big deal) and I understood that since I had the appointment that day I had to wait (once again, no big deal). I handed over the paperwork and my kids insurance cards. Because of all the changes with Healthcare, my kids are on a different plan than my husband and I. I did find it strange that they were asking all the questions about my son (who is the policy subscriber) and when I told them the situation, one of the receptionist laughed. I stared at her out of utter shock because that was beyond unprofessional and inappropriate. After my daughter had her procedure, we went home and I was processing it all.
I called back on Wednesday to at least tell the office manager the situation. Instead of listening to what I was telling her, she was defending the receptionist. I have retail and medical office experience I would be very apologetic towards the client. She was trying to tell that she knows the receptionist would never mean anything towards my family and I but I replied back that I don’t know her and I don’t know how she is. I was trying to explain how inappropriate that was and she still was saying that the receptionist didn’t mean it. The last thing I told her that I will never bring my kids back there and I will never recommend this office to anyone I know!
An amazing doctor can be ruined by their front end staff.

Don’t make an appointment here unless you have nothing else going on that day, I consistently wait 30 – 40 minutes past my appointment time, every visit. My sister recommended this place to me, I don’t have to come often but when I do I always say I will never come back but do like an idiot, don’t waste your time. Staff is inconsistent and will always say they are running a little, I guess they think a little is 30– an hour … Never again.

Ever since my Previous Dr (the famous Brook Jackson) Closed the Skin wellness Center, I’ve been looking for a Dermatologist who can deal with my skin. I decided to go here on a Whim since I was in the area and they had an opening.
Desperately needing my Prescriptions Filled, I was able to get in to see the PA. which was fine by me. I know my medication and I’m familiar with what has always worked for me.
After explaining who my previous dr was, what meds I normally take, the PA had no problem with prescribing what I’m used to getting filed. She also prescribed me a stronger dose of oral medication that helps. They have Peels there and other beauty treatments. THE GOOD KIND (My favorite is Skin Medica that takes up 1 months of paychecks but so worth it)
I will certainly be returning
Great Visit !

I have been a patient of Shannon’s for almost a year now and I have never been happier with her service. She has helped with with anything from acne issues to cosmetic procedures and she has been nothing but professional and very informational! She has been the best dermatology pa I have ever seen, and will keep being a patient of hers for years to come.

Less than average service and billing is a nightmare. The last straw was a bill for a missed appointment of $ 150 — no call no show. We don’t remember signing up for that appointment nor did they ever call to confirm. They usually do call but for whatever reason they didn’t this time and they won’t wave the missed appointment fee.

I went to Dermatology Associates of LaGrange for a VBeam laser procedure for broken capillaries on my face. The laser procedure was done by the physicians assistant Shannon Morrow. I thought she was a dermatologist. She botched it. Now I’m left with scarring, dents, and more broken capillaries on my face. She offered no help in fixing the damage she did. Be very careful with lasers and who you choose to do the procedure on you. Lasers are very risky. I wasn’t told about the risks. Do your homework. Check out the Real Self website first.

I called for an appt with Dr Stacy McClure, instead I was contacted the day before my appt (by her office) and was told my appt was with the PA, Kristen Fitzpatrick. I meet Kristen the next day. Our visit was extremely brief althought; I had several issue to discuss with her. She blew me off and told me to come back in 3 weeks for a full body scan. She did however have time to misdiagnose one little bump of acne by calling it a cyst and managed to scare the crap out of me by adding that she needed to do a biospy on «the cyst» since it could be skin cancer coming back on my face. She also had her asst call in a tube of Cordran cream for dry skin on my fingers (wihich was on back order) after calling her office several times asking for a different cream be called in. They informed me that they called a local mail order pharmacy for me and they have the cream. I was instructed to call this pharm and give them my insurance info. I rec’d the $ 786.00 tube of cream within two days. I about fell over! There was enough cream in the tube to supply a third world country Cordran cream for years. And… My insurance refuses to pay for the cream and the mail order place would not take it back. Wth? To add add’l insult… the office charged me double my co-​pay because they consider themselves «specialist!» My insurance company told me that it clearly states on my insurance card that dermatology visits is not considered «a specialist!» I was out of my car and back into my car within 16 minutes. I will never go back there!!! I immediately saw a different doctor who gave me a sample of benzoyl peroxide for my acne…

We really like Dr. McClure, but I have had nothing but trouble with the office staff. They are disorganized and it is hard to get through to someone who knows what is going on.

Went in for obvious shingles pain including high fever and flu like symptoms. Burning skin, etc. I came in saying I had shingles. The PA which I thought to be a doctor insisted it was a muscle ache and i should take some Tylenol. I stood my ground saying it was not… I would know the difference. She said since it hurts when I move my arm it is muscle… to stretch more. I said it hurts when u move my arm because u are pulling my skin and it feels like there’s a hot plate under my skin. I eventually walked out. I received a phone call from the manager wanting to know if I wanted to see a real doctor. Wow. Thought I was. I immediately went to a general doc. 2 nurses, 2 student doctors and a «real» doctor all said within seconds that I have shingles. Ridiculous.
Stuck with practice tho only for continued disappointment. Within two weeks they have screwed up my appointment. Yesterday i called twice to verify appointment after moving it up a day because I was having a severe reaction to a cream they gave me and after speaking to them twice yesterday about the urgency of seeing someone, they did not put me in the books… again.
The office is very bad with common sense… when moving an appointment up from thurs to wed for an emergency it doesn’t mean the following wed. It means the next approaching Wednesday.
Very disappointing when you are in need and frustrated already that something is terribly wrong with your skin. Not good with frustrated and disappointed clients. And horrible at scheduling appointments

I went to see dr McClure for some mild skin issues. It took a few weeks to get in, which is pretty typical. They took me in on time and the medical assistants were very thorough in taking down my history and concerns. Once the doctor came in though, it was another story. She was VERY rushed with me. When I came back for follow up treatments I saw the PA, who was much more caring and patient with me. That helped. I’d definitely see her again. They load you up with samples too, which is awesome. Still working on those. So basically, rushed doctors was what caused the loss of stars, otherwise a good practice.

Patients Beware!!! I regret ever having set foot in their office back in March, 2012. This has turned into an ongoing billing nightmare. After repeated requests for their billing department to submit the charges to my insurance company, they double billed me and sent me to collections. When I called to straighten out the problem, the office manager apologized for all of the billing errors and she said that she corrected my account in December 2012. I *thought* that everything has been resolved only to get another bill in the mail 8 months later for a new amount. Apparently they never took off the insurance provider discount and are trying to now make me pay that as well even though I have faxed and mailed them copies of my explanation of benefits on two separate occasions. When I called again to get this straightened out (again), the office manager gave me an attitude and sighed several times on the phone when I expressed my aggravation with their billing department. I came in for one visit and had one procedure done. It should be VERY straight forward billing, but they can’t seem to do even the most basic of billing functions. I will NEVER go back to this office for anything ever again. The dermatologist was OKAY, nothing great… certainly not worth a year and a half of billing headaches.

I saw Kristen J. Fitzpatrick, MMS, PA-​C. If you watch «Nurse Jackie» she’s like Dr. Carrie Roman — she was more interested in talking about her emerald rings than talking to me about why I was there. Maybe one of the doctors would’ve been more professional, but I was worried about a rash and didn’t want to wait the six weeks it would’ve taken to see a doctor. When I expressed my concern as to what I thought it might be, she said it didn’t look like that (IBC — although she incorrectly referred to it as IBD) she said it wasn’t her area of expertise and I should consult with my OBGYN. I will, thanks. And the man who took my history over the phone was arrogant. Never again.

Such a disappointment! As a seasoned woman I was looking forward to learning all my options for a more youthful appearance only to receive a major «bums rush» — and told I had to wait until the Fall to even talk about my options! Really? Because I was a good health with normal skin all the provider of service wanted to do was to rush me out so she could enjoy her Friday Afternoon! Even commented on same! So just purchase the lightening cream and good luck! Even checking out and asking what various cosmetic skin procedures were offered I was left standing and waiting for 5 to 10 minutes while the check out girl tried to find out! Really? Would not recommend or refer this so called dermatologist — EVER!