Orchard Supply Hardware

I worked here from 2007 – 2011.The people that I worked with were great! The atmosphere was positive until they brought in manager Marc Munguia. He got rid of anybody who didn’t like and would make rude remarks to employees. I got called to the office once for recommending the movie Brokeback Mountain to a co-worker.I guess he was homophobic. He got rid of his best employees who worked the hardest and cared the most about the company.I. not a big fan of the new remodel. I thought that it looked better before when it felt more like a mom and pop store.

Just went in with my dog (scary looking pit bull) and the staff went out of their way to be welcoming, say hi and pet my dog. I found exactly what I needed, plus a cute gift for my mom, all for very little money. This place is just a class act, they’re doing something right with their hiring and training. Well done!

The floor staff was excellent and the remodeling was good. And that’s the only reason I’m giving this store two stars, when I frankly would rather give it one star.
Why?
Cashier I had was incredibly obnoxious. Three times she hassled me to provide email and phone number, depsite the fact that I was in a big rush. When I didn’t, she was mad and didn’t even offer a bag for the 5 items I bought. I had to ask for a bag. Her name was Cindy, mid-​age, mid height, dark hair
I don’t recommend this store due to the poor checkout. It’s too bad, because floor staff was solid and remodel was solid.

Store is so nice and new. Organized and great staff. So helpful and knowledgable. It is really nice to ask questions and actually get answers! I had. Painting problem and asked Dom in the paint department for assistance. He spent time with me coming up with a solution, and it worked like a charm. Wonderful. I even called his manager, Jose to let him know. He was gracious and appreciative. Keep up the great work guys!

It’s funny how their motto is «Neighbors helping neighbors.» I have now twice had the experience at this store where a particular employee (I don’t know her name, she is about 50 or 60 years old and sounds like she smokes a 6 pack of cigarettes daily) comes over to intervene at checkout by scolding her fellow employees for trying to apply a coupon to my purchase. It would not be that bad if everything wasn’t so over-​priced. Decent selection of products, and for the most part their employees are genuinely nice. Just watch out for this one lady who will go above and beyond to make sure that you spend the most amount of money possible. I will no longer waste my money here.

The new improvements are great after the remodel.
Unlike the big box stores; Lowes and Hope Depot they have staff to help you out on the spot. You’ll get your questions answered quick so you can get on with your project.
The staff is awesome they are always in a positive mood and ready to help you with what you need to get done.
They have a great selection of everything for the DIY jobs.
Location always had plenty of parking.
The best part about OSH new system is you don’t need any receipts anymore, once you set up an account, with your phone number you can simply do any exchange and refund fast.
Once you do one project, you’ll be coming back to Osh to start the next project.

I’ve lived up the street from here most of my life, but I’ve never had to go there because I didn’t own my own home. WELL, I finally had a chance to go in here: it’s everything a hardware store should be. The people there are super friendly, they remember you by name (we had to take several trips back because I measure things wrong.) They have employees planted at every department and in between so you’re never running around looking for help (like some OTHER big box hardware stores who shall go unnamed… cough cough… home depot… cough…Lowes.)
What sets this place apart is their personal approach to customers. They were kind enough to greet (AND REMEMBER) my dogs (I take them everywhere with me.) what they didn’t know is that part of the rehabilitation for my two fearful rescues is exposing them to every different environment I can expose them to to help them feel less fearful of the world. Both my dogs come from very scary, abusive backgrounds and the last step in their rehab is teaching them to feel comfortable in public.
There’s a special place in my heart for this place, and one of their employees who looks a little bit like Santa Clause (I forgot his name, but he’s absolutely lovely.) He greeted us, and asked if he could say hi to my dogs, and when I told him they are fearful of men, he spent a good few minutes speaking in a soft and calm voice to both my dogs until my DOGS, who are usually absolutely terrified of large shouldered, bearded men, ASKED for affection from him. This has never happened for my dogs, and I am grateful for this man who helped me help my dogs.
They have won my business for life. Any place that employs kind hearted people like this man, and allows their employees to treat customers are people, not just bottom lines, has won my loyalty, and respect. I don’t care if this place is slightly «more expensive» (By the way, i did a price comparison and it is certainly NOT more expensive than Home Depot!), I use my money to support companies that do things right: and if this place treats their employees and customers well, which is what I saw, then they get my business and my dollars for life.

Prices are higher than Home Depot, but this place is convenient. The people working the floors are very helpful. They really go the extra step. But every single time I’ve been in, the people working the checkout are horrible. So rude and are just chatting with each other. I won’t be coming back.

Waited in line to make exchange. The cashier did a return but then refused to ring up the items I was buying — because she had to go on break, or something. Told me to go stand in line at the next register, the line for which was 10 people long. At first I was like, you’re kidding, right? Went downstairs to the other register and had to stand in line behind one person to pay. That cashier smirked at me when I complained and asked her to call the manager, and the manager said «I’ll talk to her» and walked away when I told her shat happened.
They’re a bunch of jerks on autopilot.

I came here to buy wood and have it cut. Simple job. I had 4 1×2’s. I was here for over an hour and left with no wood! Andrew was «helping» me and every 5 minutes another employee needed his help and he would leave for ten minutes and come back. He even left for 5 minutes to help a customer pick out a drill. Seriously, no other employee could handle doing that? After an hour he told me he could deliver the wood to my house. Wth? They need more workers upstairs or don’t advertise you cut wood and have it take more than an hour. I went to the DIY center down the street and they had it cut for me in 10 minutes. I don’t blame Andrew either. He’s one person and you have the manager and 4 other employees asking him for things at one time. Why did these other people get hired? To walk around doing jack? I’ll never come back here. This place sucks

The place is the best! Always helpful and attentive. Val helped us to get everything we needed to make a new lighting fixture from scratch! Carol made sure we had everything too! They even let us test out the light bulbs!

Came here this past weekend for my hardware needs. I found that this was a great place for supplies for DIY projects and more. I think this is a convenient stop if you live in the area. Right now it seems as though they are in the process of remodeling and reorganizing. I’m sure that when they are done, they will be even better. Tons of helpful people on the floor makes the customer service exceptional.

I keep meaning to write this. so here goes. Rafael is the most helpful employee of any store I’ve come across. He remembers customers and their needs. I had occasion to have odd sized screens made to keep my cat from walking off my balcony. Rafael went above and beyond to help me with this issue.
Rafael in my opinion should be a department manager if not the store manager.

Well there was an advertisement in the paper for a Delta H2O lkinetic 5 spray Hand held Shower.
Well I needed a new shower head because the old one was spraying needle sharp spray. Ouch ouch and it was not a happy experience taking my shower
I go to this Orchard and they are remodeling and I went to the first floor. It is faster to walk down the stairs unless you are handicapped avoid the elevator So I go to plumbing and there are several model. I asked a salesman he wasn’t sure. So he handed me a package that matched the description. I go to the cashier and it was not the sale item!!!
I go back downstairs the flyer with picture of shower head cannot be found. However I had a photo of the ad in my camera and bingo I matched the photo to the package. Then I asked does this package come with the trim tape? I dunno. Big sigh a nice gentlemen shows me where the tape is and takes one down for me. Sweet.
Yes I got the right package but the sales people were no help. Actually it would be nice if they used the UPC. Code in the advertising or the SKU but that is asking for common sense. Well in aviation code I can say whiskey tango foxtrot!

Love this place
Staff is super friendly and helpful.
Their garden area is like candy shop for me.

Hardware store with lots of other things, there’s power tools, bbq supplies, grills for sale, outdoor furniture, lighting that’s on the street level. Then downstairs is the plumbing, gardening area with plants outside, and propane tanks to switch – leave them outside the store. There’s a bathroom and lots of snacks and candy near the registers. All the employees are friendly.

Looks like osh has done a better job of screening and hiring employees.
The people are knowledgeable, friendly, and helpful.
I still hear personal chatter and gossip amongst some employees but the people at the cash register always greet me when I’m ready to pay.
My only complaint is that they’re careless about using plastic bags… They’ll automatically use a plastic bag for one single item and you have to tell them you don’t need one. Not sure if the world knows about our serious plastic epidemic but we don’t need to be using so much of it! Please ask customers if they need one!

This store is quite large. It is a two level store and everything is well-​organized. Staff were very friendly and helpful. The garden department is located on the bottom level. Their plant selection is vast, the space is clean, and items are easy to find.
parking — free large lot

An alternative for Home Depot
Really big 2 level store containing all your tools & supplies, from o-​rings to tomato plants.
Originally was trying to find a Home Depot, but since this Orchards was literally a 4 minute drive, decided to be eco-​friendly and not pollute the air with more gas than necessary. (Just kidding, more like saving on gas money ha-​ha)
The moment we walked into the store I asked an employee where I would be able to find a small, round black rubber band. I didn’t even know the term– but Lo and behold he immediately responded, «You must be talking about o-​rings; downstairs in aisle 36!» Wow, haven’t met such knowledgeable and competent employees in a longgggg time! Great service.
They had a great selection and we were able to find the exact one we needed. I’ve come back multiple times to get other supplies — nails, pots for flowers, etc. Yay for Orchards!

Orchard Supply Hardware has always taken care of me! I’ve never once had to refer to the map near the entrance since there’s always been someone to greet me and point me in the right direction.
Mouse traps? Downstairs, Aisle 11. In and out in two minutes. Gotta love that service. Parking is always plentiful and easy to access. For any of your basic hardware needs come to Orchard Supply Hardware.