Kula Fields

Nasty owner. Food delivery not timely but don’t complain because driver will make up fake complaints against you. Produce good but add-​on products sometimes not available and company does not inform you or update availability on website. Go to local farmers market instead.

Kula Fields now is at the Maui Enchanted Gardens. I haven’t toured the plants in the garden yet but I love the coffee expressos and the home made soups that are perfect on the way down from the Haleakala Crater. I am a local and enjoy buying the fresh produce and jams/​gifts here in their farm stand market.

We’ve been getting the delivery boxes for a couple of months now, and the produce is great! I love the variety, and most everything is fresh and yummy.
The customer service is awful, though. After a Friday non-​delivery, I left emails and messages all weekend, then finally received a call back on Monday. The woman told me that they only come to the office on Mondays and Tuesdays, so those are the only days they reply to customers. I don’t understand how it’s impossible for them to check voicemail and email from outside the office.
About that non-​delivery — they did refund my payment for that week, but they never explained why my box wasn’t delivered.
Another thing is that, despite saying on their website that you can indicate items you don’t want to receive in your produce box, Kula Fields doesn’t seem to care if you update your preferences. I have been receiving certain produce items that I told them (via email, voicemail, and their website) that I do not want to receive.

I started getting produce box deliveries from Kula Fields a couple months ago and although I loved the IDEA of this service, the non-​existent customer service and very poorly designed website and billing system are really frustrating. From my first order there have been problems with items missing from my boxes and no way to tell if it was because they flat out forgot or were simply out that week. So, more weeks than not I’ve had to send an email letting them know I was missing items and only once have a I received a reply. There’s also no way to tell if they’ve refunded me for the missing items. And the billing system is set up in such a way that you end up getting overcharged trying to add on items to your box, and again — no way to tell if they have adjusted and credited your account properly.
It also states on their website that they will include a sheet with a list of the items in your box each week. Helpful so that you know you received the items you were supposed to (since this is clearly an issue), and necessary when you get something you’re not quite sure what it is. I have never gotten that list in my boxes, once or twice I’ve gotten an email the next day with a list of items but never consistently.
There were also spiders and beetles in my produce items with every single box… living in Hawaii I know bugs are an issue in general but… UCK! I’ve never had that problem with items from Farmers Markets and the like.
I was really excited when I found this service because, like the founder of the company, I have small children and I hate dragging them through the grocery store every week. Being able to get fresh, local produce and eggs delivered to my door every week would be amazing! Unfortunately, this company has a lot of kinks to work out and currently their service is very disappointing. So much so that I canceled my subscription even though I still haven’t been refunded for some of the overcharges and missing items.

I had been getting a box for several months from this service. They recently had «delivery issues». The box never showed on Friday or Saturday so I assumed it was still delivery issues. The box suddenly showed up on Sunday afternoon. The box was hidden on the side of the car unlike every other delivery I received. Why would the driver have not placed it by my door in the shade if they weren’t trying to cover something up? It was also left next to the passenger’s door. I got in and out of that side of the car. It would have been absolutely impossible for that box to have been there and me not step on it. The water that is usually frozen, was melted and several items were rotten. It took an e-​mail & phone call to finally get a response after 3 days. No apology. They claimed I just hadn’t found the box. I shouldn’t have had to search for but regardless, it wasn’t there! Disgusting! Really bad customer service! Save the money & aggravation!

My review is for the Kula Fields delivery service.
Kula Fields is our Maui group for Community Supported Agriculture. They seek out local farmers using organic and sustainable growing practices and deliver a box of goodies direct from the farm to your door once a week. The quality of the produce is astonishing! Warning though — local fresh-​picked food is entirely addictive and you’ll never be able to buy supermarket fruit again. Not even Whole Foods. The boxes have a good mix — essentials like lettuce and tomatos along with a surprise or two like basil or lemongrass. I love plotting my menus when I get the weekly box of goodies.
If you live here, sign up now! If you’re visiting in a condo, you can still get a one-​time delivery of this awesome array of tropical vegie goodness. You may even get some mangoes in the box in season.
Love, love, love this whole idea of supporting sustainable local agriculture while eating the best food I’ve ever had.