Best Buy Kokomo

Took me quite some time to find someone who was free to assist me, and when I did, she was rude and not helpful.

Never again will I go to ANY Best buy. I bought a new radio and had it installed with all the options to make my steering wheel & bluetooth controls still work. Cost me $ 600 aftre all the «extras» they said I needed. Anyway, after all that I could not call or receive a phone call on bluetooth. After MUCH playing around and calling various people to help them, they tell me its my PHONES fault??? WTH! Its a new Galaxy phone that worked fine with my other radio!~! Since I travel for business I told them that will NOT do and take it out and put my old radio back in! They did hat but still charged me installation! For what? For a radio they recommended and didnt work its my fault? NEVER AGAIN. Not bad enough I spent 5 hours there .they still took my $$ for nothing!

My overall experience ended positively but it was not a positive experience in general. The staff seemed preoccupied and did not make contact for the first half of the visit. Once it finally got to talk to an employee about replacing my phone, I found her extremely rude. she had no interest in solving my problem. Rather than answering a simple question she shoved a computer screen in my face to emphasize a point. The one saving grace was the gentleman who helped me in the PC department. The rest of the evening went smoothly.