Valley Salon & Spa

Do NOT purchase ANY half off certificates to this place! Now I know why they run half off deals every month. I’ve been calling Valley Salon & Spa for 4 days (no answer or return phone calling) trying to make an appointment to use a certificate I purchased through Mint Magazines Double Take Deals. It’s bad business to sell a product or service and follow it up with bad customer service or in there case LACK OF CUSTOMER SERVICE!!!

My mother and I went to Valley Salon & Spa for pedicures. There had been a special on Groupon around Mother’s day for half-​priced pedicures so I purchased two as a mother’s day gift so we could have a day at the spa together. Every time I called to try to schedule a pedicure whoever answered the phone had a bad attitude and we could never seem to book two pedicures together. When we finally did get appointments together we were running a bit late because of traffic. We called the salon out of courtesy to tell them we would be a little late and they very rudely told me that we could still come but they couldn’t promise that we would still be able to get our pedicures and made a big deal about it and said they had appointments booked right after us. To our surprise, when we arrived 5 minutes late the place was empty. There was one woman there getting her haircut but that was it. My mom’s pedicure was okay (nothing spectacular) but mine was terrible. The woman who did mine didn’t even cut my toenails! All she did was file them and then massage my feet and paint my toenails. I have really bad ingrown toenails (thus why i need pedicures) and I had to ask her to work on them. She only did my two big toes and she didn’t even fully do them. This was easily the worst pedicure I have ever received. The salon wasn’t that nice either and certainly wasn’t the relaxing and pampering that we were hoping for. We will definitely never go back.

Overall a very unprofessional atmosphere. I was not greeted upon entering because the woman behind the desk was on the phone and her associate was busy playing on her cell phone. The salon doors were opened to «air it out» while it was 43 degrees outside. Gee, that’s sure make for a pleasant atmosphere! The phone rang numerous times and no one made any attempt to answer it, not even the girl folding towels!