Quality Pre-Owned Appliances

I came across this place as a referral from a friend, who previously purchased a used washer from them. Thus, was optimistic on having a good experience.
I contacted them in order to have someone come to my house and diagnose the problems I was having with my portable washer. They charged me $ 60 to have someone come over, but the amount would be applied to the price to have my washer fixed, should I choose to do so. The person that came over and told me that my water pump was broken, and it would cost about $ 220 to repair it. Specifically, the pump itself would cost $ 150, and labor would be about $ 70.
Considering it would cost me about the same price to purchase a brand new portable washer, I declined to have it fixed. Well I checked for the price of the water pump online from Sears, and the retail price was only $ 50. Therefore, the low rating is reflective of the dishonesty I experienced. As a consumer, I understand that the quote would probably inflated, but to inflate the price 3X the retail rate is unreasonable. We live in a generation where we can find almost anything on the internet; the price of an item is an objective, and can easily be researched. Hence, had the person quoted me in the $ 120 — $ 150 range, it definitely would have been more reasonable, and perhaps even more likely I would have had them fix it.
I can’t speak for the quality of appliances they have at the store, but I would probably think twice if you are looking for them to repair your used appliance.