Pups & Pals

Ok, I have mulled this one over in my head for a few weeks. Let me just say that my dog is my family. I got her when she was 9 weeks old and in the 3 years that I have had her, she has NEVER been aggressive to anyone. She is super timid and shy. She may bark at you for a few minutes when she meets you, but you will be best friends instantly. Even other groomers have commented on how well behaved she is.
Now on to Pups and Pals. I’ve had negative experiences in the past. After boarding at Pups and Pals for a few days, she came home with kennel cough. I vowed that would be the last time she was ever there. With new owners and some good reviews on Unilocal,I decided to give it another shot. I dropped her off for a bath and nail trim. Within a couple of hours, I got a phone call that she needed to be picked up immediately because she had bitten the groomer. I was shocked and knew something was amiss. When I arrived, she was cowered in the corner, shaking. I was told that my 14 lb chihuahua mix was aggressive and lunged towards them for no reason. Once I got her home, she laid lethargic for a few days. For a solid 10 days, she would yipe every time I picked her up or applied pressure to her ribs on the left side.
To add insult to injury (literally), while I was told that she had been bathed, she clearly hadn’t. She is finally back to herself. I’m not sure what went on during her bath, but I do know that I won’t be back to Pups and Pals.

We had a great experience today! My sweet pup looks great. Was easy to make an appointment. Better prices than the couple of other places I have taken her. Last grooming place said they could not cut her nails because she was too bad, but they had no problem getting it done here. Good hours. Interested in the boarding. Love that they have Sunday pickup time. So glad we found somewhere close to home that does a great job and is a local business!

Gracie and Zoey got an excellent bath and the works here. They got them on their schedule quickly and were very accommodating when I was late for my appointment. Super convenient to north Knoxville and downtown. I recommend their grooming services without reservations. They also have boarding services for dogs and cats. Visit and support your local business.