Mansour Hasan – State Farm Insurance Agent

I wanted to provide some feedback on my recent dealings with Samantha «Sam» Creutzinger over at Mansour Hasan StateFarm. Sam was working as a proxy for a vehicle transaction between myself and another couple. The couple traveled in from Middle Tennessee and were intending to purchase my RV with the use of funds through State Farm Bank. Sam was put into a very difficult and uncomfortable situation due to a mistake by the bank that held the lien on my RV. (Bank of the West) There were several moving parts and Sam coordinated everything extremely well. Juggling of me (seller), the buyers, the couple’s State Farm Agent’s office in Middle TN, State Farm Bank AND Bank of the West.
I have been in finance and banking for well over 15+ years. I will have to say that Sam did an exceptional job handling this situation and went above and beyond what I think most agents would do. What makes her efforts very impressive is the fact that I am NOT a client of Mansour Hasan State Farm, and to make it even more impressive… I am not a client of State Farm, period. I selected Mansour’s office to handle this transaction because I have always heard positive things. Not many insurance companies or even State Farm branches would extend the professionalism and support Sam and Mansour have exhibited.
As VP of a service provider company myself, it seems we only ever hear the horror stories of poor customer service, missteps, and miscommunications. Sam did nothing poorly, she did everything very well.
Kudos to her and Kudos to Mansour Hasan for having such a great employee.