FedEx Office Print & Ship Center

i just returned from this Fed Ex Kinkos near the University of TN, Knoxville. I have used the services of a variety of Kinkos over the years and I am sad to report that this office provided poor customer service and quality.
Not only did the employee who assisted me (Brian) mess up the order, but when I noticed the error there was no offer of re-​doing the order. Instead, he offered for me to use their highlighting pen to go through 5 documents of 200 pages each by hand highlight the material. I ended up staying there for another hour completing the job that could have been solved with a phone call once he realized the highlighted text was not showing up as gray in the B & W copies (yes, we had discussed there was highlighted text that needed to be seen).
I wasn’t going to write this review until, during my time of joyful highlighting, I overheard his interactions with other customers. Not only was he rude and exasperated with me but with several other customers. In my opinion, this should not be tolerated by Fed Ex Kinkos for any reason. FYI