David’s Bridal

Made an appointment to get fitted for wedding gowns for my then, 20^th anniversary wedding renewal… the dream wedding I never had…
Got there and the staff was very helpful in showing and fitting me into all kinds of gorgous dresses. Found a Oleg Cassini dress that was a very expensive dress. It was absolutely gorgous and exactly THE DRESS. Got the shoes, tiara, veil, jewelry… the works!!! Paid cash for all of it. Picked out ALL of the bridesmaids dresses and shoes as well, all paid for.
Ok, now your wondering why only a 2 star rating?
My bridesmaids were all over the country, this is why I chose David’s Bridal. They could easily go in and try their dresses on and get fitted properly along with which shoe style they wanted, to fit their needs.
When my sister-​in-​law came into the store to get fitted for her dress she asked about MY dress. Which was suppose to be a secret until the day I walk down the isle for my «dream wedding I never had» (We didn’t have the funds back in the day for a big wedding, only a court house wedding… so this was a HUGE deal to me.
The ladies showed my sister-​in-​law MY dress!!! They even printed out the dress on their computer and gave it to her to show My mother-​in-​law.
My sister-​in-​law then called me up and told me how beautiful MY dress was and how my Mother-​in-​law loved it soooooo much as well, saying it was the perfect dress. YES, it WAS the perfect dress… but they were NOT to show ANYONE that dress. I told them that NO one was to see it. NOBODY! (It was notated in writing in the notes so that the other locations could see it as well)
I got ahold of cooperate. They ended up refunding me my money and told me to come in and choose another dress. They felt bad and were very understanding of my feelings. But, it shouldnt of happened. I didn’t want to go through another 3 hours of finding THAT ONE dress when I already found it.
I ended up going to a smaller place in Maryville.
I was hurt, sad and upset at the same time. How could they do such a horrible thing?!
If you want your dress a secret, tell them to put it in the notes… BUT be prepared… they may do the same thing to you as they did to me.
Mine was in writing in the side notes as to no one is to show any of my bridesmaids MY dress.

I called to make an appointment for my sister (the bride) for a Wednesday evening. Everything was great except one thing. When I called I was told there had to be an appt to try on dresses, that’s fine. Right after we checked in, a girl came in without an appt. Low and behold our consult was pulled between the 2 women. I wish the same rules applied everyone.

We’ll start by saying my matron of honor and mother had to trick me into going to David’s bridal by making an appointment on Saturday morning at 9:30 AM because that’s the only way that they were going to get me to another David’s bridal to try on wedding dresses. We had previously gone to the David’s bridal in Chattanooga and it was the worst experience of my life besides the fact that I was dreading this entire process in the first place. The David’s bridal in Knoxville turned absolutely everything around, they were so professional and helpful although they were extremely busy. My specialist, Kirsti, was so incredibly proficient she somehow made an experience that I thought was impossible, amazing. So, for the first time during this entire wedding fiasco planning business I was actually not overwhelmed. Kirsti seamlessly worked with two brides at once and we both found our wedding dresses that day But as a general rule for this type of endeavor, it is not just a walk in type of thing and it should already be expected to make an appointment in advance (especially on a Saturday).
Be sure to ask for Kirsti and send her my love!

Went to take shoes back and had zero problems but I couldn’t find anything that day. Went back a month later and a different rep said she couldn’t find my transaction in the computer and treated me like I was lying. I was horrified. She was so rude; she just walked away and didn’t even say anything. Stay away from this David’s bridal. I’ve done business with Alfred Angelo’s in turkey creek and they’re much friendlier. Seriously disgusted.

I think it is important to address, because I am seeing several people say that it was so crowded, on a Saturday, with no appointment. That is why I booked an appointment and did so on a weekday. Anywhere is more crowded on the weekends and if you want to make sure you receive the attention you want, you plan ahead and take that into consideration. Duh.
Amber F. was my consultant and she was fantastic. My mother was running about half an hour late due to a wreck on the interstate, and she pulled some dresses while we waited and got some info– with no pressure to hurry. She welcomed the input of choosing some gowns from my best friend and mother, which was super important to me. Her comments and input were helpful and honest– not blowing smoke up my ass to make a sale. Her accessory suggestions were spot on too– and didn’t try to frou-​frou me up which wasn’t what I wanted– she listened and that was greatly appreciated. She wasn’t pushy– she assisted me in making my choice and did so in a perfect way.

First of all, I was not the bride, but it’s the bridesmaid. When we got here it was overcrowded. We got literally put in the small corner by bridezillas and their families. I was so claustrophobic on there. The associate that was helping us, barely helped the bride because she had another appointment come in like 45 minutes after us. As soon as she had that other appointment, she didn’t even care about my friend, the bride. It was so crowded you couldn’t even turn around. The associates were rude if they weren’t working with you or your family. I will never go back there when it comes to my wedding or to buy the bridesmaid dresses. You’ve lost many customers David’s bridal. Get a bigger store.

I am so glad I didn’t get my dress from David’s Bridal.
If you go, make sure you call ahead and get an appointment. Or book one online. I didn’t and probably paid for it with the nonexistent customer service I received.
Even with your appointment, especially like the Saturday that I was there, there is absolutely no way that you are 1:1 with your wedding consultant. It was literally chaos when I was there, and it seemed that most of the employees were juggling between two or three customers each. I’m sure they’d chalk it up to wedding and prom season… but honestly, it’s really hard to try on dresses without their expertise!
I wasn’t really in love with the shoes I had so I decided to stop by David’s Bridal to check out their choices. When you go in, there’s a podium that apparently you probably check in at. When I stepped into bedlam, there were two associates talking to each other behind the podium. They glanced at me briefly, but as they made no form of acknowledgement, I had to peruse on my own.
They have dresses. Lots and lots of dresses in all shapes, form, color, sizes, prices. The selection is pretty diverse, and honestly, if the store wasn’t full of cacophonous voices, I wouldn’t have minded browsing. They were running their annual $ 99 dress sale also… a rack with two dresses left. Other things were apparently on clearance, but I couldn’t really tell that they were. A tiara was still $ 99. A garter was $ 30 (FYI, it’s like $ 3.50 at Joanns, less if you have a coupon). The clearance sashes were still $ 70+. No wonder weddings are a multi-​million dollar industry… they mark up the prices like crazy, and we all fall prey to it.
I had to brave the cattle herd of dressing rooms (all filled) to get to the back where the shoes, jewelry, and veils were. The cheapest, plainest veil will set you back $ 50. The shoes are at least $ 10-​$ 20 more expensive than what you’ll find at DSW… at regular price.
I was there for about 40 – 45 minutes trying on hairpieces, veils, and shoes. Not even one acknowledgement from a sales associate. Needless to say, I left empty-​handed.

Let me start off by saying: I DID NOT WANT A DRESS FROM DAVID’S BRIDAL.
In my mind it’s just the Wal-​Mart of wedding dresses and I’ve heard mostly negative experiences from previous brides. Granted… most of these brides are from Atlanta.
I’m big on customer service (if you can’t tell from any of my other reviews). It will usually make or break an experience or steer me away from a product.
They had some trouble finding my profile list in the system for the dresses I had saved, but my consultant, Katie (I think that’s how she spells it!) is a little dynamite sprite of a woman. She quickly established location, preference, and price range and off we went. She’d show me a dress– ask what I liked and didn’t like. After selecting a good 7 dresses we went to try them on.
One particular dress Katie chose was a quirky dress that I was dying to try on (after seeing it online) more for kicks and giggles than anything else. My mom hated it. It was the second dress I tried on. At first I didn’t even look in the mirror because my family and my best friend were all just sitting there– my sister was smiling, my best friend was giving me a discerning nod of approval, my mom’s mouth was open, and my dad cried. I looked in the mirror and I was shocked too. This quirky, whimsical, elegant dress just worked. Just to be sure I tried on a few more. One dress everyone liked a lot because it was classical, elegant, and beautiful. But it just didn’t have the same personality as the second dress.
I should also mention that Katie was helping out with a couple other appointments while I was there– and I never noticed until she showed back up and apologized for helping someone else out. (I told you– she’s a dynamite sprite of a woman!). The team there also seemed to really get along and work well together. The boss (at least I think she was the boss) was very observant and kind and seemed to be quick to help her consultants. I had an excellent experience as well with two of the ladies in the alterations department who gave me very practical suggestions and were very straight forward.
Being analytical in nature and not wanting to base my decision on emotions, I did decide to go eat lunch with my crew and think about it– Katie made me another appointment that day to try on the dress once more, and do the David’s Bridal tradition of ringing the bell.
I don’t know about other consultants here or other experiences– but I will 100% recommend Katie and the variety of dresses at David’s Bridal.

I had a wonderful experience here today.
When I walked in for my appointment, Emily the manager, told me that the consultants were double booked and that she would be taking care of me to start off. She was very friendly and helpful. Eventually she passed me onto my consultant. Her name was Kate. Kate was incredibly kind and a great listener. Once we pulled up my «favorites list» from the website she had a much better idea of what I was interested in. Simple, very little bling, and something that drew attention away from my large chest.
She brought me the most amazing dress. As soon as I saw it on I knew it was the one. The alterations ladies were wonderful at showing me options for adding straps and/​or sleeves.
The folks at this Davids Bridal were incredibly attentive and I adore them!
I will definitely be back if I need anything else!!!