Cracker Barrel Old Country Store

Cannot comment on thw the food since we sat for about 15 minutes without so much as a I be with you in a minute. This is the second time we have had poor service at this location

Not only was the food good but our server, David, gave the best service we’ve received from any Cracker Barrel. He was personable and tolerant of the kids and even called our youngest by name. We will be requesting him every time we return. My oldest son, also David, said I like him we need to Unilocal how nice he is. I agreed!

This place has the worse customer service I have ever experienced. My husband and I bought a quilt and its matching accessories from the Cracker Barrel on Park West Blvd, but they were short a pillow sham so they called the one on Campbell Station to see if they had one. When the lady from the Park West store came back she said they had one at the other store and I could pick it up down there. I said that would be no problem and I would head down there right now. When I arrived at the other Cracker Barrel I was kindly greeted by the cashier up front.(a kind of heavier set girl with glasses) When I told her I was there for a pillow sham she already had it upfront, and when she started to ring me up I asked if I would receive the same 25% off I got at the other store. And then the girl asked the older woman working the retail section and she goes whatever the price rings up is what the price is. I then look over at her and say ma’am I’m just asking if I receive the same deal as I did from your other store because they didn’t have two of the pillow shams. Then she looks at the cashier and says it’s a manager’s decision. So they call a manager and he gives me the 25%. Well my husband and I go home and take everything out of the package and one of the pillow shams still has one of the security tags on the pillow sham. I know it wasn’t from the park west store because I saw them take off all the security tags, so I go back to the Campbell station one and tell them that it still has the security tag and the same cashier is there and goes on this shouldn’t be a problem because this happened to a women before with a car seat. So while I’m waiting there my husband goes back and grabs another one exactly like it and bring it up front, and says well can we just exchange it for this one. Then the cashier goes I don’t see why that would be a problem. So while I checking it the same rude old women from the retail dept. comes up and says,” Excuse me can I help you all?”, We all look at her and say we would like to exchange the pillow sham because this one has a security tag, and she goes well our don’t have security tags and walks away. So as she is walking away my husband says ma’am you are very rude, and she turns around and says excuse me, and he says it’s again to her and she goes oh well I’m sorry.(sarcastically) So the cashier calls the manager to the front and he simple just switches them out. We didn’t not receive an apology for how rude is employees were or how inconvenient it was to come back to take the security tag off. Terrible customer service. I should have taken my business to bed bath and beyond or Tuesday mornings, but instead I took my business to you all and look at the service I received. Only giving it a one star because of the cashier.

Friendly and usually fast service. This Cracker Barrel is located just off of I-​40. The chicken and dumplings platter is great. This is one of the few places where you can get home style cooking. It can get busy here during peak times with a waiting line to get a table. You can call and get an order to go as well.

Really nice lunch, great portion size. Friendly waitresses. Clean.
Evetything was hot and fresh.
Would highly recommend this location.

Took forever to get our food, then it was wrong (the server said we were really getting extra food for free), had to ask for our sides. Food was cold and mediocre at best. Going to a Waffle House next time. Didn’t plan on spending an hour and 15 min on dinner while traveling.

Outstanding customer service and food. The greeters at the door are very professional taking you to your table and wiping down the seat even though it has already been cleaned. Servers are polite, quick and observant. Have eaten at a lot of Cracker Barrell and this is the beat.

We didn’t stop here for a meal, only to stock up on sweet treats to satisfy my wife’s sweet tooth. Hard candy, buckeyes and the like from the store part. Easy and quick. Fortunately, they had «to go» parking as the place was a madhouse for Sunday lunch.

Carrying the same reputation of most Cracker Barrel’s, this location is just as country, homey, and warm as the rest. The staff here are extra friendly and eager to help with a smile on their face and a dose of southern hospitality.