Comcast Service Center

I had comcast internet service for a year or so in Knoxville, Tennessee. Everything was ok for awhile and then the service was awful. I was suppose to get «up to 25Mb» on my plan, The last four months I was lucky to get ½ a mb. and sometimes nothing at all. Multiple service call without help. The last straw was the last service call. Got a recording that the tech was at my home. I went out and saw him eating in his truck. I decided to give him a few minutes to eat. About 5 minutes later I went out and he was gone. I called customer service and talked to a customer service supervisor. I was rudely told that if I did not go out to met him they would leave. Something about the techs safety. I told him my neighborhood has houses ranging from 600k to 1 million dollars so I didn’t think his safety was in danger. I immediately called AT&T. They promised 6Mb service for much less money. I accepted and they installed a few days later. I actually got 6.8Mb and it works much better than comcast. Good bye and good riddence to comcast. Never again.

Comcast will charge you hidden fees, and the thing is they play the same movie’s over and over until you have seen them 20 or more times and charge you $ 700.00 or more dollars. Change service put them out of business please.

I went in to start up internet service and was helped by a member named Zane. Was in and out in 10 minutes and I was very impressed with how much effort that he put in to ensure I would have no issues once getting my modem home. The best customer service I have received in awhile. Comcast as a business, however is terrible at customer service. I was not expecting this branch to be any different. I gave 4 stars only because the company as a whole shouldn’t get recognition only the people at this branch!

I can’t believe the awful customer service this business provides and somehow stays in business. I would love to give them zero stars for the rude people answering their phones and pushy sales calls to my cell phone at the dinner hour.
Not to forget the service installation where they give you huge windows when they could come. I had to take two days off work to accommodate their installation which didn’t come the day they said they would because they ran out of time. Just prepare to lose valuable work hours for installation.
They throttle your internet speed then tell you to upgrade to the next fastest package. How about just give me what I pay for?
Also, they won’t let you cancel your services easily. They are incredibly adamant that they can make you stay, and they don’t listen well. There was no other internet provider for my particular apartment complex or else I would not have used them. If you can, spare yourself the nightmare and use someone else.

As an ISP, Comcast is absolute bottom of the barrel, lowest common denominator.
I feel for the employees as their entire day MUST primarily consist of complaints that they really can do little about.
Monopolies are a great thing for companies who absolutely don’t give a single shit. I hope that monopoly breaks some day and I can laugh at their demise.
F*** you, Comcast.
That said, I am impressed how the agents here are almost entirely personable and very good at their job.
I’d give ⁹⁄₁₀ of them 5 stars but, I shouldn’t have to be here in the first damn place.

This is the worst costermer service I have ever experenced. I am very concern with their bussines practices and will notity every agency I can think of.
All we were trying to do is cancel service because we moved .Ater an hour on hold and endless problems they gave us another number to call and all you can do is leave voice mail.
If you dont have to use this company Stay Away!!!

My husband & I stopped by here to drop off a cable box and he was rudely told that we could not return it due to it not being from this location.
When asked what number we could call to get help, the counter clerk stated «1−800-COMCAST.»
So all you can do here is make payments which you can do online.
Unhelpful.