ADT Security Services, Inc.

ADT IS A JOKE!!! I SIGNED A 2 YEAR AGREEMENT. THE DAY THE AGREEMENT ENDS, THEY RAISED MY RATES. OF COURSE!
I try to cancel and they won’t let me because it is under my husband’s name (even though I have the pass code and everything else on the account). My husband calls two days later and they tell him they don’t do cancellations over the phone, he would need to fax it in. We fax it in and don’t hear anything. So I call to make sure it is received. It takes them 2 weeks to go through their faxes AND the lady this time said we can cancel over the phone but only my husband is allowed too. Would have been nice for the first rep to allow my husband to do so. We also have to pay for 30 more days (even though we moved and don’t live there) because apparently they require this, even though we are no longer in contract. Have fun trying to get your money!!!

So my appointment was at 8am
Car pulls up at 742am
It is now 10 after 8
I write this as I watch him smoke in the van.
What an f’n joke

If you want to keep the crooks out then don’t let ADT in. I contracted with ADT for a security system on a house that I inherited, because no one would be living there until I was able to sell it. I explained this to the ADT sales rep and he noted on the policy that the contract period would be two years instead of three, since I would be responsible for 75% of the remainder if the house sold. The house did sell and I notified ADT. They then sent me a bill for the remainder of a three year contract. I contacted their billing and she refused to accept a copy of the document by e-​mail mandating that I mail it to her. (they had it on file themselves, but wouldn’t look for it) I mailed the documentation, then I received another invoice for the remainder of the 3 years, talked to another person in billing that said she would follow-​up. Then received still another 3 year bill. So I just deducted the erroneous extra year and sent them a check. Then nothing until today when I received a letter from a collection agency saying that I owed ADT $ 5.00 and a $ 69 collection fee. Such a poorly run company with incompetent billing people is a disgrace and they don’t even deserve this one star.