Jeld-Wen

The Jeldwen company eventually came through for me. Although the entire replacement cost was not provided by Jeldwen, they did reduced the cost. The actual technician who did the work was excellent.

Without a doubt the most defective windows available in the residential market. The insulation between the panes on almost every window and door has failed resulting in the fogging and moisture accumulation. At first, customer service was cooperative. Then abruptly, the service representative stopped answering her phone, returning my calls and responding to my email messages. That has been the situation for two months. Efforts to reach a supervisor were equally fruitless.

Contacted Jeld-​Wen about the failure of the plastic piece on the door threshold. Got one call, but no message, got another call and a message. I am hearing impaired without the TYY service, so I called and explained it to the gal that answered the customer service number they gave me, Explained about being hearing impaired, gave my claim number, and gave my email address to be contacted in regards to the broken threshold piece. It has been a week since the call and no email from Jeld-​Wen, so I figure that their customer service is not existent for those that need to communicate other than by telephone. Yup, their customer service is lacking big time.

I custom-​ordered a Jeld-​Wen sliding glass door from Home Depot. After my professional installers installed the door to get it perfectly squared and aligned, it became evident that the door was a manufacturing defect and was bend in the middle frame. The sliding door would not close. I immediately contacted Jeld-​Wen customer service and told them of the problem. They said it would take one month before someone from their company could come and take a look. My house is located only ¼ of a mile from their manufacturing plant! I contacted Home Depot to complain and to put pressure on Jeld-​Wen. Home Depot dispatched their local Jeld-​Wen rep 7 days later, who tried to deny that it was a defect. I hired 3 different professional contractors who all said that the door is clearly and undeniably a manufacturing defect and showed me that the defect was clearly visible to the naked eye. Again, Jed-​Wen AND Home Depot tried to deny it. I threatened a lawsuit after which Jeld-​Wen sent another tech. (one month later!) who had no choice but to finally admit that it was a defective door because I had shared with him the findings of 3 independent contractors. This company’s management and customer service is rude, they don’t care, they are dishonest about their defective materials, the are unreasonably slow to act, and their products are absolutely junk. You get what you pay for! Spend a few bucks more and get something decent like an Andersen door. I have lost double the value of the door in the 2 months it is taking to repair my door under their worthless warranty, and by the way, they still have not actually repaired it! I’m still waiting! Don’t, for a moment, think this will not happen to you. It will. I lost 2 willing buyers for my vacant home because my house had a 9ft x 9ft gaping whole in it for nearly 2 months, waiting for Jeld Wen. I also lost 2 months of mortgage payments waiting for them to repair the door, while the house had to sit empty. So much for saving a buck. I tried to save a few hundred dollars buying a Jeld-​Wen door. Instead, I lost over $ 7000.00 in the damage they caused me not to mention a tremendous amount of aggravation!

If I could give Jeld-​Wen zero stars, I would do so. My husband and I ordered a new front door with two glass panel sidelights. The order and installation was rescheduled several times. When the door was finally installed, the glass panels did not match. They had ordered and installed the wrong one! Customer service was not helpful and quite rude to us. We’ve been trying to rectify this whole situations for months now! It still has not been resolved! It has been a very frustrating experience! Don’t waste your time like we are doing with Jeld-​Wen!

I have Jeld Wen Impact French doors leading to my patio in S Florida. The doors were installed in 2012 and since, I have needed one of the doors replaced, due to an issue with the glass. Jeld Wen sent a technician out and he handled the issue quickly and efficeintly. Since then, my Jeld Wen doors are showing some water damage in the wood area, between the metal impact panels. The doors were covered in a coat of pimer and paint and should not be showing signs of wood rot. I do not recommend these doors for the S Florida humidity and recommend going with a fiberglass type.

AWFUL!!! I ordered interior doors from Home Depot in Lewes, DE and not only did I NOT get the doors I wanted, the doors were damaged. When I contacted Home Depot and Jeldwen, I have received nothing but the run around. The doors are GARBAGE and there customer service is far less than that. Several of my neighbors have come over to see the renovation we are doing and have asked about my experiences since they are also planning on updating their homes. I will not and have not suggested that anyone by anything from Jeldwen!!! The doors came damaged and even the good ones are now splitting.

I wish there were minus stars. They’d get 5 minus stars.
I’ve been dealing with this incompetent company since May 2014. They have the worst customer service and their store representatives lie. The quality of my French doors was outright defective, and they had to be remade. The screens took months and 3 tries to make correct. The brick mould was warped. They told me to buy it and they’d reimburse me. I took my chances and am now fighting for the total that I paid. It was their screwup, but they’re trying to short me and rip me off. They sent me a check for less than I paid. I sent it back. I have a complaint into the BBB and the company rep is telling me too bad. What poor customer service. I’m not going to eat their mistake.
Don’t ever use this companies products. You’ll be sorry.

I bought a log home kit. It came with wood single pane glass windows. I decided to upgrade. Cancelled the wood windows and exterior doors. I went to Home Depot and ordered what I thought was going to be, better windows and doors. I can’t fully express my displeasure with this product! I didn’t install the windows or doors. The log home company did. The pros installed them, not me the home owner.
The windows are dual pane with the mullions in between the glass. The windows fog in between the glass. They also leak air, allot. I didn’t notice till after the exterior doors were installed that one of the doors that was sent, not ordered that way, was 6’5″, not 6’8″ like the other 4 exterior doors that were ordered at the same time. The rep came out and said, there was nothing that could be done. Who orders a 6’5″ door? And then said the condensation fogging door is out of warranty. Since then, I now have windows with condensation fogging.
These windows and doors were install in 2005. I moved into the house the summer of 2006. I’m sitting here in my house right now with the temps outside in the 30’s and the heat set at 69*, a thermomoter placed inside the window of my sons room reads 60*. I’ve also had to have windows replaced that have warped after installation. Within the warranty time. Those were taken care of in 2009. They were installed correctly and the logs had nothing to do with the warping. As per the rep that looked at the window.
I can put my hand on the glass on the inside of the window or door, and feel the cold. When I bought these windows I was told the inside pane of glass won’t show at the touch, a noticeable temp drop. Wrong! The point of dual pane is not translate the temp from the outside pane.
So why now do I write this. Hopefully someone will read this that is looking at buying this product and take a second look at what they are buying. I’m stuck with them. I don’t have the money to replace them all. For some reason, when I tried to go through with the warranty, it took over 6 months to get a reply.
The windows and doors look great, they just don’t perform up to there expectations that they say they will meet. I also agree with other reviewers that the customer service is the worst. I’m not writing this to hear from Jeld-​Wen, I’ve heard enough from them in the past. There is absolutely nothing they can do to make me happy with their product.

Seems like this company has some issues that I was (un)fortunate to discover.
We ordered a custom french patio door from HD for a kitchen remod. Since we needed a custom door to fit our 1850 farmhouse, we went with the recommendation of a contractor and the guy at HD. Felt confident the door would arrive on time and in the correct dimensions. We test fit the door and it was sized correctly! However when we attempted to install the lock hardware we noticed the holes were not drilled correctly, leaving a gap. Adjusted the lock as far as it would go and it would not cover the gap. Also noticed that the astrigal (part between the two doors) was not cut to the right length, leaving a gap at the bottom of the door. This part also had a torn weatherstrip.
I provided Jeld Wen with pictures so they can see this issues. The customer service people were attentive and nice and made me feel that it was going to get resolved.
We had to wait a few weeks for the repair to be scheduled. The guy arrives and I show him the door and he immediately has attitude and tells me he can fix the gap in the door by the lock. I assured him the adjustments were all the way out. I also told him I did not want a crappy repair, but the door replaced as was agreed upon. Next he takes the astrigal out of the truck and it was for a standard 80″ door, not the custom door we ordered.
First doesn’t Jeld Wen have the specs based on the our order number to give them the right specs on the size of the door? And the repair guy, as happens all the time, passes the blame on the person that shipped him the parts. No initiative to check it BEFORE he came out! He also asked me if I wanted the center part to go all the down? WHAT? You are the repair guy and you ask me!
What a joke. Now I have to wait again to maybe get the right part and then have attitude boy come out and do the repair.
Also due to the holidays, I might not see the repair til next year!!!
Never again. I should have paid more attention to the reviews.

Awful company. They have brought the wrong materials to repair our door THREE times and now need to schedule a fourth. How incompetent can a company be? Both my husband and I have taken off of work to be home for these workmen… «Under Warranty» now means we are stuck with this disrespectful idiots. AVOID THIS COMPANY. Not even BBB accredited…

I live in a condo with 50 units. a very large number of the windows that were installed by Jeld-​Wen have failed. They began failing in only a couple of years and more fail each year. They did honor their warranty but the warranty has now expired and many windows continue to fail. I would never recommend any product made by this company. The windows they installed in our million dollar condos are essentially lemons.

The most horrible customer service ever, I guess their pride is more important than their customers will NEVER EVER purchase from them again… So condescending, will never admit wrong doing and make u feel like you are the problem. Please buy your products from someone that cares about your satisfaction.

Zero stars is what I’m actually giving the product My son in-​law purchased manufactured by jeld-​wen. The sliding patio door purchased was defective and required a tec to come and replace the stationary panel. This took about 2 month from inspection to replacement. The defect resulted in a snow drift (really a snow drift) in our kitchen in the middle of one of the worst winters in NY history. Our heasting bills were through the roof due to the severe winter conditions and the snow drift inside the house. This company refuses to stand behind their product and accept any responsibility what so ever and blamed the problem on improper installation. If this were true why would they replace a defective panel free of charge. The door was installed by a construction person of 33 years experience. We sent pictures of the snow and copies of of the heating bill from this and last year. After a subquent inspection the companies determination was it was no fault of their own denied responsibility and case closed. We were not looking for a free door or payment of our heating bills just some sort of good will gesture before going ahead with the rest of our home restoration that will require 2 more doors and 12 windows from this company. From the other reviews on this company I see we are not alone. Steve Breeding was the customer relations person we were dealing with. He was condescending, rude, unprofessional and down right insulting. If the company wants to dispute any thing I have written here I copies of all e-​mail correspondence, pictures appointments, and the reciept for the panel replacemen. Like products from other companies were more expensive but as the saying goes you will get what you pay for. Since the panel repair the blind guides have fallen off, the shades get jammed and the screen portion is flimsy and has already had to be repaired twice since the screen binding was loose resulting in the screening coming detached. Procede at your own risk since it seems all sales are as is.

I recently had a break-​in and as a result, I’m very disappointed with Jeld Wen’s fiberglass door. At the time it was installed, I was assured that the fiberglass was better than the steel because it could withstand impacts and not dent as steel could. That said, I selected the 32″ x 80″ 9-​lite door. Appearance was excellent but as mentioned, a criminal kicked the door which caused the door to crack and unfortunately, the wood frame where the locks (2) engaged, split and broke apart at the two joints where the wood was assembled to make up the frame (or jam). There is a very thin metal plate on the back side where the dead bolt was supposed to engage into but that piece is so flimsy that it deformed and didn’t do what it probably was intended to do. Had the plate been better quality (thicker & harder) and spanded a larger area, it may have done its job and not result in failure. Instead, the wood (soft pine) split apart and the door swung open allowing the burglary to occur.
I called Jeld Wen to inquire about its warranty and was told to contact my home-​owners insurance regarding the matter. But in reality, the door failed and the construction is poor using poor quality materials and poor design. That said, I now have to replace the door (and repair the surrounding area) and decided to select a better door. This time I doubt it will be a Jeld Wen door and having read other reviews on this site, I will not consider Jeld Wen windows for future plans nor would I suggest to family, friends and neighbors to consider Jeld Wen products.

I wish there were a way to give zero ratings. I have a home that was built with Jen-​Weld windows installed. Several years ago, my window cleaner said that there was moisture between the panes, and that three of the windows were hazy and foggy due to a flaw in the windows. I called JW at that time, but because the HOA was in litigation with the builder, JW wouldn’t talk to me at the time. Now, after the litigation is finished, they will no longer honor their warranty, and the HOA has to reimburse me for the $ 1,500 + $ 85 replacement costs. JW insisted that I pay one of THEIR inspectors to come to the home at an $ 85 cost TO ME before they would give an estimate. What a surprise that THEIR inspector said it must be an installation error. The $ 1,500 estimate included repairing bathroom windows, and three master bedroom windows which open top to bottom… only I have NO bathroom windows, only ONE master bedroom window, and my windows all open side to side. They will not send out the inspector again. In order to get the repair scheduled, they required I give them a credit card payment for the $ 1,500 quote, as is, which I did. At that point, the very rude woman told me that she’d call me back to schedule… they’d take my money, but didn’t have time to schedule the appointment? Wait… I’ve been trying to get the appointment scheduled and the discombobulated repair quote fixed for more than two months. TWO MONTHS!!!
I beg you… use any other window supplier… it really can’t get any worse than this.
Anyone who wants to see the quotes or charges can send me a message, and I’ll be happy to show them to you so that you can see what I’m talking about.
Absolute worst customer service EVER!!! The warranty means NOTHING.

I’m not impressed with Jeld-​wen products, or their customer service. The outer window of our patio slider spontaneously shattered… Which is a real thing and it has happened to A LOT more people than I thought. However, it’s not covered after 1 yr (most likely because they know it’s going to happen eventually and they don’t want to cover them ALL). Their Customer service seems to be uneducated and tells you one thing initially. Example: «We’ll have someone contact you with in the week, and get a guy out to replace the entire slider part». Only to be told… OK it’s not covered… we can send you a replacement and charge you 50% less… ME: OK, fine if that’s the best you can do. It has to be fixed, I have a 4yr old who could get seriously hurt on this glass chunks falling out of it. So. let me get this straight a whole entire new door set is about $ 380 at HomeDeopt (not too pricey)… so they say… that 50% for JUST THE DOOR is $ 190 and that’s 50% off of just the door? Oh, and I can install it myself to save myself money? I will NEVER use/​purchase/​recommend products by Jeld-​wen again, I will be writing a letter to these personnel at Jeld-​wen… CEO, Vice President, etc… … Rod Wendt Philip Orsino Ron Saxton. If they can’t figure out how to run a reputable company, then I wish all it’s employee’s good luck… they’ll need it when they go out of business! Oh, and did I mention I’ll also be contacting Home Depot to let them know that a product they carry is not backed by it’s company and that the company provides its customers with poor customer service. As well as report them to the BBB, and any other company that pertains to window’s and doors! It’s on! All this, over a broken patio slider that spontaneously busted??? I’m not doing this just for me, but for all the other poor unknowing future customers!!! Do your research before you purchase from a company, sometimes paying more is worth it, to ensure you are working with a company who has ethics and cares about it’s customers!

OMG, I wish I read this site before ordering the door!
It came, got installed:
1. The sidelight has a fingerprint INSIDE the glass!
2. While cleaning up the dust, I was able to scratch the paint off the door with the cloth! It just tells you how good their paining job is.
2. A week went by and the door paint started to chip off!
Never ever use them!

HORRIBLE! We ordered custom $ 5000 French doors and they arrived in the wrong measurements, so we reordered them, came back with wrong measurements AGAIN, so we ordered AGAIN, came back with the wrong measurements AGAIN!!! We are now 2 months into this and we still don’t have a functioning back door!!! I will NEVER work with you again and I will NEVER recommend you to anyone!

I see that I am not the only one that would not purchase from Jeld-​Wen again.
I purchased a number of items from them in 2004 through Home Depot:
1. CASEMENT WINDOW: A few months after the install, I had my house painted and painter used pressure washer. Water came pouring in the casement window. I called Jeld-​Wen and got the run around for weeks until they finally sent me a check that did not cover the cost of the install.
2. VINYL GARDEN WINDOW: I finally contacted them about the VINYL GARDEN WINDOW and attached photo of my window: soaked on the inside glass and mold along the seams. This is a copy and paste of the exact response that I received:
«The condensation issue w/​your window is not a window defect, it is brought about by the humidity level in the environment around the window (kitchen). Garden windows, since part of it protrudes outside, are prone to this issue as well as vinyl windows w/​no low-​e or argon glass. Mildew on the vinyl will grow over time, if the window moisture is not wiped off.
It appears that your condensation issue is on the interior surface of the glass.
If the moisture is between the panes of the glass, not on the surface, then that would be considered seal failure and is a warranty issue.
If you google the word «condensation» you will find plenty of literature which will explain why it forms in the interior or exterior of the glass and some good information on how to lessen the issue, although w/​a kitchen garden window this may be an issue that may not be easily lessened, since kitchen humidity is high.
I am attaching our condensation literature for you to review, however like I stated earlier there is other information on-​line that I have found to be even more helpful in explaining the issue.
Sincerely,
Angie Halseth
Warranty Service Representative (end quote)
I decided to not to drive myself crazy to pursue this anymore. Surely, when buying a new window, you would not think that the manufacturer would tell you to expect condensation and mold on the inside of it. I have the patio doors in the kitchen and they don’t get soaked with condensation.
My advice: Definitely don’t buy a garden window. It was the most expensive of all the items and the most ugly too. Even the caulking done by the manufacturer was done sloppily.
3. PATIO DOOR: The screen DRAGS on track. No rollers. No easy glide.
Since this purchase in 2004, I have never purchased another Jeld-​Wen product with good reason. I like to buy with confidence and they lost mine.