Napleton Chrysler Dodge Jeep Ram

Not very cooperative with warranty work

We brought our car here for a second opinion. When we first arrived, no one was in the service drive you’re me where to find my service advisor. I finally found Henry, who was very nice but obviously stressed and busy. He took my information and let me know the technicians would take a look.
Went to the waiting room and 2 separate customers waiting there were telling everyone there how much they hated this dealership (wonder why they’re there if so disliked?) Kind of concerning to have that many people voicing displeasure. I left to go check out their new cars since we were considering trading ours in. No salesmen in sight to answer any of my questions. I did see the famous names on the outside of the door of salesmen who had not made sales– I don’t think that’s cool. it puts the responsibility in customers to try and help keep the salesmen’s jobs.
My car was finally ready (3 hours later!). I went to the cashier’s office and overheard one of the women saying, «I can’t wait to get the heck out of here today» Awesome.
The icing on the cake was when I went outside to get my car. I was told it was «outside» (I expected it to be pulled up but it wasn’t). Couldn’t find the car, so I asked one of the employees. He said, «give me your keys», took them, raised his arm up and set off the car alarm and then tossed the keys back at me. Then he said, follow the noise.
Pretty much sealed the deal that I will never set foot back there again.

This dealership’s repair dept. is always over priced on everything. I actually have my car towed to Tom Edwards Chrysler in Bartow fl where the prices are so much better which is almost an hour one way in the other direction, or I go to Firestone Auto Center which is directly across from Napleton. My last experience with Napleton had one of the service tech lie right to my face. I had been unhappy with the results of some work they had done, so I asked for the number to their headquarters so I could register a complaint. My plan was to call on the following day when I was off. Turns out this service tech (Henry) gave me the number to Napa Auto which isn’ t connected to napleton at all. When I called back that day he wasn’t in and had gone for the day.

1^st Star — I brought my vehicle here in January and they were the only dealership to have the vehicle I wanted with the exact model, trim line, interior and exterior color and features. I literally had driven all over the greater Orlando area to find the exact car I wanted, so naturally I was very relieved when it was waiting for me on their lot.
2^nd Star — It was my first car purchase and it was incredibly easy. Yes, I was here for what felt like an eternity. Yes, I had to negotiate (and I think I did very well). Yes, I signed more papers than you would for a mortgage. BUT, they made me feel comfortable. They were as honest and straightforward as any car salesman is. They didn’t push me to purchase a hundred things I didn’t really need. In fact, once I said «No» they didn’t push further. As a first time buyer, I really appreciated that.
3^rd Star — I came here today because I misplaced my spare key and needed a replacement. They are replacing my key fob for free (included in my contract for my vehicle purchase). They didn’t have it in stock when I called this morning so they ordered it from their sister store and four hours later it was waiting for me at the dealership.
4^th Star — As I was driving over here I realized I was probably due for an oil change and tire rotation. Once I arrived, I asked if they’d be able to squeeze me in. Sure enough, without any prior notice they made room for an oil change and tire rotation since I was already here. It was very accommodating.
5^th Star — While waiting for my appointment, they had a nice lounge. Lots of chairs, clean bathrooms, vending machines, hot tea and coffee. They also had free cookies and sweets out for anyone waiting.
As far as a car purchasing and maintenance experience goes, it really doesn’t get much better than this. I’m not sure why they have such lousy reviews, but I urge you to give them a try!

I was shopping for a Durango and been to many dodge dealers. This one stated «Home of the lifetime warranty», that made me cautious.
My neighbor Tom said he loved the car he purchased there and they treated him good.
I read over the lifetime warranty and it looked so easy to void the contract. I explained that to the salesman (whose name was on a list of no sales at the front door, poor guy) now I’m one that likes to change my own oil and that voids the contract. Since then Tom had gotten his warranty voided.
They tried pushing a Durango on me 2013 white which is not the color I wanted. After taxes $ 35,000. I got the color I wanted 2013 at a different dealer $ 29,000 after taxes. Only 2000 miles difference between the vehicles.
Be cautious with most orlando dealers. I went to a small town by the coast to find my deal.

If I could give zero stars, I would. My family has bought five cars from Napleton, and now they are treating us like crap. They sold me a 2007 Dodge Magnum that came with the (old) lifetime powertrain warranty (not the same one they have now). The car had the wrong warranty booklet, so I did not know I needed to get an inspection. When I missed it, Chrysler terminated my warranty. Brian Hessler, the service manager, called me a liar and accused me of bringing in a different warranty book than the one that came with my car. He made no attempt to do the right thing and help me get my warranty reinstated. After setting up a useless meeting with a corporate representative, Brian continued to function as the corporate rep’s puppet; the only reason I can imagine he was even in the meeting was to gang up on me and help corporate bully me. I also spoke with Vince, a General Manager, who talked with me for half an hour, promised he would be at the meeting a few days later, and then did not show up and never returned my calls. He, too, did nothing to help resolve the situation. I also spoke with Denis Burns, who was supposedly setting up a meeting with the corporate rep for me, but 3 months later I had to take matters into my own hands as he had not. I also spoke to another incompetent sales rep named Jessie, who took hours to call me back. I was asking the simple question: Is my deal jacket at the dealership or not? He subsequently promised to call me back in the next 30 minutes, but 40 minutes later I was at the dealership, where I waited another 15 for him to get to me. I want to mention that while at the dealership trying to fix my warranty issue, each and every time I was there someone tried to sell me a car. One salesperson practically harassed me, following me out the front door of the dealership and all the way to my car. Even after being told that I would never buy another Chrysler vehicle after the way I’ve been treated, they next thing he said was «well you’re already here so why not go for a test drive?» Finally, I got through to Pete, the owner of the dealership, because I mentioned that I was about to sue Chrysler (which is true). He called back, offered some resolution (even though its not the one I wanted), which I appreciated. But, then, of course, a week went by and he never called back to follow up. Typical. Lastly, I would ask you to look on the glass by the front door. There they have a list of «3 day no sales.» It is a list of the names of the sales people that have not sold a car in 3 days. If they do not sell something soon, they end up in big trouble or even terminated. That list is the mark of a dealership with pushy, demanding sales tactics. Not to mention, it looks incredibly tacky to air your dirty laundry by the front door. Disgusting. On the whole, this dealership and its staff are unbelievably pushy, will say anything to placate you but nothing to actually help you. They are dishonest at the very worst, and lazy or too busy for you at the very best. The service I received here, from all levels of employees, has been among the absolute worst I can ever remember.
***UPDATE*** I want to be completely fair: Pete did make an offer to replace my warranty, and he did explain it would take some time. But after getting jerked around by his employees for 4 months, I felt that after not hearing from him for a week I needed to stop wasting time and move on.
I am glad I did, because the day after posting this review I got an angry phone call from Pete, the owner. He didn’t call to work anything out, or ask me to take down the review, but to harass and berate me for posting it in the first place. He told me it was taking time but he was working on the solution, but then he admitted to missing my call because he was in the Bahamas! I won’t deny anyone some fun, but don’t tell me you’re hard at work when you’re on vacation! Thanks for showing your true colors, Pete.

Please, do yourselves a huge favor… STAY AS FAR AS POSSIBLE from this place. Sales will treat you greatly, because they ONLY CARE for their commission. If it will be a good deal for you or not it doesn’t matter at all. I just got a defective car from them 12 days ago and God knows what kind of nightmare it has been since then. This 100% Customer Satisfaction thing, to me, it’s not more than only a speach. Unfortunately they do not enforce it.
I am going right know back to the Dealer to talk to whoever I have to. I either need this car fixed at their expenses, after all they sold a defective car, or I want to cancel this Deal and get my former car back.
I hope I can came back and write a new review, stating that despite all the inconvenience of these past few days at least they had the honor to at least once DO WHAT IT’S RIGHT, so I might consider reviewing my opinion and maybe start believing that they might have at least a few people in there that somehow CARES.

This is the WORST dealer ever, I would not recommend even considering buying a vehicle there, the sales team is very unprofessional, avoid a Jacob Perez or his brother Alex they are rude, pushy and not knowledgable about what they sell.
The service team is not as bad as the sales team but still bad, You can find much better options in Orlando if what you want is buy a chrysler, jeep, dodge or RAM vehicle.

would not recommend. try to put hard sales tactics on you and rip you off and get and and pay more and interest