Magical Memories Management

We stayed here during our last visit to the Orlando area. We had a group of 7 staying in a home in Kissimmee at the Fiesta Key resort.
So starting with the negatives: some of the employees were not very helpful over the phone, others were. We had NO idea of where we were supposed to go to check-​in. We called once and were told that we would be given the address upon arrival… and we did not know where to arrive. (It’s 2801 Poinciana Blvd, here you pick up your keys and stuff. then they give you the address information for the rental home). It took a couple of calls to finally get that sorted out. When we did arrive, the guy said he couldn’t find our reservation and was kind of rude about it, he was basically saying that we didn’t have one. until he went to the back and found our paperwork.
So… that was frustrating. And we really were not too hopeful at that point, but once we arrived to our rental we were happy. The home was in good condition and there was enough space for everyone. They don’t provide a lot of towels… so bring extras with you. There are some things in the homes, other things not so just pack what you definitely need.
Our home was about 20 – 30 minutes out from the parks, so at the end of a long day it feels like a very long drive (again, this was the Fiesta Key park) but the houses were cute (pink, green, blue, and yellow homes) and it was so much nicer than trying to accommodate 7 people in a hotel. It was nice to all be in one home (that had 3 showers and 4 toilets) and to be able to have a living area for watching TV, private rooms, a gated neighborhood to walk around, and a kitchen for cooking meals. If I had a large group like this traveling again, I certainly would come back to Magical Memories.
There are lots of fees, like the cleaning fee and a $ 25 refundable deposit for the pool key. If you choose to stay at Magical Memories plan to :
1. Check-​in at 2801 Poinciana Blvd before arriving at your rental. You will come here to check out too.
2. Budget accordingly, there are extra fees.
3. Bring what you will need. Your family may need towels and other things from home.
I think in the end, even though we had a few issues with them, the overall benefit far outweighed the negatives.

I can’t even begin to tell you how bad this place is the management is horrible they are rude they don’t answer the phone I had a serious problem and I was ignored eventually it was allowed to speak to what was supposed to be the office manager he was words in can’t even say he said his name was Charles. He refused to let me leave a message for the general management. I was spoken to rudely and blown off save your money go to someplace out this place is the pits. I was seriously hurt in the townhouse, due to their negelect, and they basically said too bad so sad. you are better off staying at a dumpy motel 6.

This is the worst place to stay. We had a bed that was already broken, tv that doesn’t work. The stink was rusty and the shower had mold. There wasn’t a good house cleaning done at all. It seems like but more like really someone just did a quick spot clean maybe not even close to that. I would not ever stay here again.

Our room was filthy and outdated. My 16 month old had black feet after just a few minutes of playing on the outdoor carpet throughout the house. The sofa and love seat were old and severely uncomfortable to sit on. While its cheaper than staying in the park, I would say we got less than what we paid for. No maid no amenities and out $ 90 for someone to clean, kind of a joke.

When we booked this place over the phone, we were told that we were getting a «brand new, 4-​star unit.» What a joke. We were also told we were getting a unit with a queen bedroom, and two other bedrooms that each had two twin sized beds. I suppose they meant the cots in the closet. The spare linens were even locked in a closet we didn’t have access to!
There was mold in the showers, furniture that had stains all over and felt like it was going to fall apart if you sat on it. The toilet flusher was completely broken and you had to reach into the back of the tank to stop the toilet from running for hours. Don’t even get me started on the décor. I’m pretty sure whoever decorated it went to a clearance event at Walmart and bought every canvas painting they could and just randomly hung them over the entire place. NOT my idea of a nice, relaxing place.
When we checked in we also asked what time check out was and they told us «oh technically around 10:30 but it’s not a big deal if you need to stay a little later.» Well at 10am they came knocking telling us we needed to leave. Awesome.
If I could give this place zero stars I would because they are such a scam.

Do not stay here, they changed our accommodations upon arrival to a much cheaper, lesser unit and did not offer a credit for the difference in rates. Won’t ever stay here again. Wish I could give a zero rating.

You had one job: give me an acceptable bed. The bed was dirty and horribly uncomfortable when I sat on it. Sitting on the couch at 4 AM now instead of sleeping because I’m not touching these beds. Terrible.

I wish I could give this place no stars to leave a review and I haven’t even step foot in the hotel.
I called 3hrs in advance to confirm with the Run Away Beach Club our reservation, which they confirmed. When we arrived at the Runaway Beach Club, they told us that we could not check in there but instead we had to drive several miles down the road to check in at the Runaway Beach Club.
When we got to the the Magical Memories (which is a memory that I won’t be forgetting, and sure as hell isn’t Magical) the guy behind the counter advised us that there was a $ 110 cleaning fee and an extra $ 25/​day charge for incidentals, which again we were not informed of.
This POS place hedges that people like us that have travelled several hours will succumb to there extra fees. Stay posted because this trip has only begun on such a positive note (sarcasm in case you couldn’t pick up on that)!

Wow that’s all I can say. My friend made the reservation and I thought everything went smooth. The villa was old but cute. When we entered the villa everything was perfect until I saw I a little roach on the bed on top of the villa. I let it go because I didn’t think anything of it. We got there on a Thursday and we left on Saturday. Unfortunately I forgot my wallet with $ 400 in it and my social security card, worst mistake I have done. On my way back home I noticed it but it was 9pm so the front desk was closed so I called on Sunday at 8am. I was on hold for 36 minutes then they answered and told me that it was Sunday and everyone was off? UM OK?
I had to call back today, Monday, I called at 8am no one answered. I understand that they are probably busy with all this Halloween stuff going on but I was just trying to get my wallet back.
After calling multiple times I decided to ask for a manager. The manager Miriam was extremely rude, she yelled at me like I was shit. I tried being nice and keep my cool because I understand she probably gets a lot of phones calls about stupid stuff but I paid a lot of money so stay in that villa and I only want my wallet back at this point I didn’t even want the money just my wallet. anyways I guess they didn’t know who cleaned the house, or the cellphone for the house keeping, the manager (if that is what you can call her) said that” I was very impatient and I needed to back off for a couple of hours «. im pretty sure if anyone looses their wallet, they are going to keep calling until they find it. im 100% sure that the cleaning lady has it but hey ill never probably get it back so please don’t leave anything at the villas, customer service sucks and they should get new managers.

The unit we stayed in was not bad. However, the fact that the check in is 20 minutes away is more than inconvenient. Also, the fact that this is not explained to you until they hand you the keys. Will not stay here again.

For the price you pay if you split the bill between friends this is an okay deal and why we went for this place. But. The 100 dollar surprise cleaning bill pretty much negated the deal. Plus the 25 dollar pool key. Which is pointless due to the door breaking when you open it. Push moderately and no key needed!
This place is backwards in all the wrong areas. To turn on the sink garbage disposal it’s NOT the switch near the sink. It’s on the wall! Opposite the counter. To turn the front door interior hallway light on you have to go upstairs to the second floor! Or how about turning on the dinning table lights you have to go to the next room!
We figured how to get all the lights on and left them on just because it’s impossible to figure out which switch goes where.
None of the bathroom locks work. There is a DVD player from a no name brand… but no cable connecting it to the TV so that’s pointless too!
The place came with 6 chairs but as we found out. One is held together with nothing. Just carefully placed by the previous renter to avoid paying damageds. And then you have to ask… what exactly did my 100 dollar hidden cleaning bill go toward if they didn’t move the chair to «clean»
What did work: fridge. Microwave. Stove. Front door locks.
I won’t ever go back here again, but the price pretty much says you are getting the bare basics and what you do get is junk. It wasn’t the worst place I’ve stayed at. But with all the fees and hidden fees this place can do much better. If your desperate for a very cheap place to stay go for it, if you can spare a bit more cash. You can get a lot better accommodations for your money.

THIS PLACE IS TERRIBLE!!!
First the shower has the hot and cold reversed. All of the beds sink like a 5 year old kid jumped on it for 50 hours before you got to sleep in it.
And today there was construction going on in the building right next to ours. All you could hear was the thumping of hammers every few minutes starting at 7:30am.
A call to the office at 9am and I was told I would get a call back in 15 minutes from the guy with a heavy accent who asked me my name 3 times. Its Carl. I had to spell it to him as well… twice.
At noon (with NO CALL MADE BACK TO ME) I called again. this time a lady Miquisha or something like that (with a heavy accent who kept telling me to calm down) told me she would find out the problem and call me back in 10 minutes. It has now been almost an hour since I talked to that lady.
No response or anything. This is a terrible resort with terrible customer service.
If you are looking for frumpy beds and listening to construction at the ass crack of dawn than this is the resort for you.
Also there was a stray dog hanging out in front of our room one morning as well.
UPDATE:
They ended up moving us to a whole other resort after I complained to a third person. No star increase because I had to KEEP calling. But if yo do have problems just know to keep calling back every 15 minutes.

My family and I had a great time staying at one of their properties. It was clean and very spacious for the 7 of us. The only major issue my husband and I had is that they don’t tell you upfront that their is a $ 250 incidental fee that they hold until 24 hours after you checkout. They do tell you about the $ 95 cleaning fee that is due at checkout but when you check in, they ask for the cleaning fee.
The pool was nice and I was surprised their was a hot tub their as well. The property was nice and clean and a bit scenic. My husband is very picky and he said he would stay again. The location is great if you’re going to Disney, which we thought we were going. Disney is about a 10 minute drive. We ended up going to Universal which us about a 25 minute drive.

Never ever ever book in this place… We booked via Expedia. When we checked in … We were asked to pay a 90 dollar cleaning fee which they never disclosed prior. Very poor customer service… The unit we rented which is in Laguna bay unit 153 was an old condo or apartment unit. The carpet was old and dirty. The sheets were old and not presentable. They didn’t even have complimentary shampoo or body wash which you would normally get if you book somewhere. This was a really bad experience for us. The pool was small and unimpressive. While checking in and out there were other customers there with similar complaints.

Darn it! Why isn’t zero stars possible?
In ny opinion they have really poor management and customer service skills. They charged me for pressure washing my sidewalk when the HOA takes care of it and it took a fight on my side to get that charge removed, there were towels missing out of my unit that they admit taking but wouldn’t replace, they charged me for items that I never saw and they can’t account for, furniture was broken when I got my unit back and they contracted for telephone service without my permission when my unit already had a working phone. The list goes on and on, please stay away if you value your property.
As a property owner I let Magical Memories manage my property for one very long year and it was a mistake I will never make again. Learn from my mistake and look elsewhere…

Stayed in a 3 bed 2 bath condo in Kissimmee at Laguna Bay. Very nice place for $ 80 bucks a nite! Wow. We spent a week and didn’t want to come home, it was so restful and peaceful and right where all the action is. A great base to work out of. We have 2 boys living in FL and we were there for a graduation… it was more like our first vacation ever since we finished raising our kids. My hubby and I rented a rag top mustang and even went to Coco Beach on a Harley (also rented). We were in Orlando during the «love bug» frenzy… a bug that only lives for a brief time in order to mate-​ugh, love bugs were everywhere-​that was the only negative of the trip. There’s a cute little lake on the property, a club house w/​a pool, dvd’s to rent, pinball games and a workout room… when in FL next time, which will probably be for a wedding… we will stay here again! I don’t mind cooking while on vacation in fact I find it relaxing-​this is really the way to go. Mint on the pillow; I can live without it!

this is the place where you stay when groups or families or just want some space! they rent new, large houses usually with their own private pool. the houses are clean and in nice neighborhoods! full kitchen and laundry room. we usually get a 3 or 4 bedroom house and invite a friends to come along. Disneyworld is about a 10 — 15 minute drive and downtown orlando is about a 30 minute drive. the rates are super reasonable! Seriously if you are going to Orlando you need to check this place out!