Best Buy

⁴¹⁄₁₀₀ of 2016 challenge
I am not a fan of this store. I actually am not a fan of best buys in general. Every store I go into seem to have employees just standing around or no where to be found. This location is no different. I don’t like to be over bothered when I am shopping but, a greeting would be nicel. I went here with the hubby to buy a roku so we can get rid of cable t.v. We knew exactly went we were looking for just, not where to find it. We ended up splitting up and trying to find it ourselves since we couldn’t find someone to help us. No help from anyone other then the person checkering us out. Just know what you need and you should be fine. Good selection of T.V.‘s though.

I normally go here knowing what I want and go straight to it. Staff is somewhat knowledgeable but I tend to do my research before buying anyways. It is organized and easy to find electronics. Lines tend to move in a normal pace. I felt bad for the one in customer service.

Management is awful. Waited 20 minutes in the Apple section to purchase a phone, watch and laptop. Notified 2 store personnel and nothing… Counted 12 store personnel standing around on their cell phones or talking to one another bit no one was available to take care of a $ 3000 transaction.
Worst staff I’ve ever seen. Poor training and lack of professionalism trickling down from management. If I worked for best but corporate is gut the place and begin again. Great candidate for the undercover boss show.
Disgusted.

Stopped by Best Buy today in order to browse at some refrigerators and I had the pleasure of dealing with Nicole who was both knowledgeable and friendly. I fired away questions and she was able to answer them all with no hesitation. The selection of refrigerators at this location is pretty decent and they do offer the Top Freezer, Bottom Freezer, Side by Side, French Door & Counter Depth styles. She did mention that they offer many more on their website.
I focused on the French Door style largely due to the amount of space and convenience features. Some of the different manufacturers include: Whirlpool, GE, Samsung, LG and a few more. Pricing depends on the features and some of the ones I saw have just about everything you can imagine including digital controls. It’s not as easy as it sounds to choose a fridge due to the dimensions. If it doesn’t fit in your home, then that presents a serious problem. Nicole was nice enough to print out the specs on a few of my favorites so I can measure the space at home.
Best Buy will match any price you find at other retailers as long as it’s not an outlet store. They also offer 18 month interest free financing if you put it on your BB card. Delivery is free and they haul away the old one. Always do your homework when it comes to appliances in order to avoid an expensive mistake!

The tablet/​Apple area is a disaster. God forbid if you want a case that hasn’t had the box torn apart. I ended up having to buy a more expensive case, as the others were missing the charging cables. The whole section is a mess, even when the store first opens. I’ve been to other Best Buys (specifically Altamonte) and their tablet area was great!
Kissimmee needs to get this section under control.

It’s best buy. If you aren’t there to spend at least $ 100 they don’t care about your needs. If you have a problem, they won’t help. Not unless that means a sale.
If you need help finding something, the item better be enough to make a mark on the revenue goal.
The store manager is your average shill. The mobile department is full of bad attitude. To top it off half the employees smelt like they were hauling a pound of weed around.
Just use Amazon. Best buy isn’t about the best buy, it’s about the best sale.

I stopped in today to purchase an Ihome speaker, I knew exactly what I wanted and where to find it and I kind of liked the fact that I was greeted by several staff members but wasn’t bothered. I like that I’m not stalked. If and when I need help, there are employees available.
When I checked out, I was asked if I wanted a bag for my purchase and I politely declined. I thought it was great for two reasons. First, I am earth conscious and my purchase was a small item and second my cashier Donny was so awesome he thanked me and said he wished more customers thought like me. And we had this great conversation about recycling and he gave me some information about recycling my old electronics so that made me like Best Buy that much more.

I called the store three times to try to ask somebody if they carried a particular item. Each time I got a recorded message where I had to push buttons to get to the right department. Twice I complied but then the phone rang and rang and rang for six minutes you know when answered so the third time I just hit zero I let the phone ring for 12 minutes and nobody answered. 24 minutes on hold is ridiculous. Will take my business elsewhere.

Bad. Awful. Frustrating. Zero stars. Don’t bother with this Best Buy location!!!
Went in to buy a camera. Best Buy price on the camera was high but the camera has a «Price Match Guarantee.» I call ahead and verify that theprice match covers Amazon prices. I’m told yes.
I go to the store and wait 20 min for a sales guy. I’m told that the «Price Match Guarantee» does cover Amazon but only if the item is sold AND fufilled by Amazon (my was fufilled but not also sold by Amazon). I ask for a manager and wait another 30 minutes.
The manager does give me a price offer of $ 200 ($ 60 more than Amazon). I also mention that I can drive a bit longer and go to Sam’s Club and get the camera for $ 190 (including a memory card and case). I ask if he will match Sam’s. He actually laughs in my face and says «give me a $ 50 bill and I’ll give you that price.»
I get mad and walk away from this clown. As I’m leaving the store I do a check on my phone. Best Buy’s own online price is $ 187 for the camera (with instore pickup) — $ 13 less than the manager’s best offer! Best Buy’s manager couldn’t even match his own store’s online posted price.
I drove 15 min more and bought from Sam’s Club.
I consider this sales behavior dangerously close to illegal «bait-​and-​switch» sales tactics.
My recommendation:
1) Skip Best Buy (or buy from them online),
2) The «Price Match Guarantee» is nothing than a marketing ploy to get you into the stores so they can laugh in your face.
3) Make your life easier. Go Amazon, Newegg, B&H Photo.

I prefer this location way more than the south OBT location. The traffic to get to this location is much less than the other store. This location does get busy but not nearly as busy as the south OBT location. Definitely will be my choice if I need to go to best buy.

I went in yesterday for a cell phone case, and came out with a tv, cell phone case, and bluetooth speaker. Lord have mercy. I hate shopping, especially Christmas shopping. At least I wasn’t spazzing out when I left Best Buy yesterday. We got there «early,» by 11am, and the crowd was coming in as we left.
Carlos in the tv department helped me with all of my purchases and rang me up. I gave a shout out to his supervisor of how good of an employee he was. He even price matched an item for me. Thanks Carlos for saving me the trip to Walmart. I didn’t even know you all price matched ! Good looking out.
One pet peeve was that multiple staff walked by me without barely (if any) a greeting. I speak to strangers. I have a big problem if you are working and don’t have the courtesy to speak to the customers. I had to stop someone and ask them for help in the tv department.
Need electronics? Check out Best Buy and have your research done before going in. We scanned some items, had cheaper prices elsewhere and had them price match!
:)

Three tips to this store for different things, three times that what I was looking for was out of stock. Common things, too — chargers, adapters, etc. Three strikes and you’re out. The DirecTV sales people in the TV department spoke to me more than the 20 employees that walked past me without acknowledging me. Going to another store from now on.

I went to this Best Buy last week when I was in ORLANDO I’m never going back to this location

So I went here with one specific mission in mind, to purchase a remote for my Apple TV. I had left the remote at home, and didn’t want to drive all the way back home to grab it, when this Best Buy was just a few minutes from my hotel. Obviously from my review score, you can sense that it did not go well.
I entered the store, and went to the television section. When I asked for direction, I had a gentleman who was «partnered» with Best Buy working for Direct TV try to help me. Before he could show me where it was, he had to give me the 10 minute speech on how Direct TV is so great, even though I informed him I had no need to hear all about it and was quite satisfied with my current TV situation.
He was unable to find the remotes, so I was handed off to another associate holding an iPad. He informed me it would be a few minutes, and he would have someone check the back, as none were out on the floor. After twiddling my thumbs for 15 minutes, I went to him to find out what was going on. He seemed rather clueless.
Long story short, he found another person to hunt high and low, and after 40 minutes of waiting, and assurance that they had at least 10 on hand, I left empty handed. Overall, a terrible experience, and a great reminder of why I dislike going into stores like this when there is the convenience of Amazon (unless you need the specific item immediately).

This is place is muccchhhh better than the Florida Mall one. Cleaner environment, actually friendly peoples, and space to not feel congested with tourists and such. Go here now.

One lone solitary geek does not equal a squad.
Squad is plural.
Squad means a unit.
Squad means a team.
Squad means a group.
One lone solitary geek present.
This is an American market. People don’t like to wait in line – so if they hate to wait in line, even at the happiest place on earth, you know they will hate waiting at an electronics shop.
I felt for the long line of souls waiting for a geek.
Including myself.
I’m just glad I brought along Russell Brand’s Booky Wook to keep me occupied the whole time.. .
I will say, my agent geek was very helpful, friendly, and patient. I would hate to be the lone geek in this place. People act fool when it comes to their technology.
Why do you think I waited as long as I did to get my laptop fixed? Because I could not bear the thought of being without it.
Besides, I have Unilocal shit to do.
I was very pleased with the service I received, just wish they would get an actual squad in place soon for the sake of everyone involved.

Worst customer service ever… spent 30 minutes waiting for a rep from the car audio dept to show up. After I asked about two high end products and installation he says to go to another store to do it because they had more spots available.
This is not how you handle business specially when I was ready to make the purchases. Don’t waste your time coming here like I did!

Just went to the store to pick up a Sony Digital Voice Recorder. Paying as an international client went fine; clearly instructions mentioned at the website. 1 small remark: they mentioned that the customer gets a confirmation mail to pick up the item within max 45 min. In our case, it was some hours later.
Great service, good price too.

This best buy was really great. Patrick with the Geek Squad was great at helping me with my computer issues. And offered up very helpful informaltion without having to be asked.
And for once… I was actually helped without having to ask for someone. Hard to find now a days in Best Buy i have noticed.

Purchased my computer from
and opted to do store pick up.
The pick up service option was great! It also helped alot to look at the various laptops in the store and talk to the sales people about the products. I also got to check out the iPad and get online while I was without a computer.
This store is wonderful and the employees there are always so eager to help and friendly!